Customer Care Relationship Representative

The Customer Care Relationship Representative is responsible for developing and maintaining strong relationships with our Dealer Partners. This is accomplished through the C.A.R.E. Values and by: connecting with key business stakeholders, rapid and creative problem solving, developing and implementing proactive initiatives to increase Dealer Partner sales, acting as the liaison between our field reps and the factory, and monitoring/leveraging available sales reports and order metrics.

This could be a remote opportunity for someone who has previous cabinetry experience.

Responsibilities

• Facilitate weekly ongoing phone calls to key dealer base. Those phone calls will consist of existing order information, order delay information, promotions and product enhancement information, and other value added communication throughout the year.
• Monitor and analyze customer's product sales.
• Develop proficiencies in the organization's tools for order entry, order delivery, product specification, data collection, data review, and or communication. (i.e. INSIGHT, KISNER, Order Express, Quote Tool, 20-20 or other design tools at a basic level, FreshDesk, RingCentral).
• Support Order Entry and needed.
• Work as a liaison between the customer and internal teams.
• Execute other activities as assigned by the Customer Care Manager or Director of Customer Experience.
• Be committed to building long lasting, pro-active, problem solving, empathetic relationships with these dealers.
• Be the backup contact for dealers located in other teammates territories.
• Be the primary point of contact for dealers in a specific territory.
• Proactively identifies, maintains and expands relationships with accounts' decision makers by developing a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.

Qualifications

• Excellent listening, negotiation and presentation skills
• Detail Oriented & Organized
• Excellent verbal and written communications skills
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Bachelor's Degree preferred but not required.
• Bright, encouraging and positive leadership attitude
• 3-5 years of proven account management or other relevant experience preferred.
• Natural relationship builder with integrity, reliability and maturity
• Excellent time and project management skills. You're always looking to improve inefficient processes

Equal Opportunity Employer

We believe in the value of your unique identity, background, and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity, veteran status or any other status protected by the law.