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Customer Relationship Liaison - Driving (Company Vehicle)

Company

Apria Healthcare
Address , Waukegan, 60085, Il
Employment type FULL_TIME
Salary $20.36 - $28.98 an hour
Expires 2023-10-04
Posted at 8 months ago
Job Description
Job Summary (External):
ABOUT THE COMPANY
Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.
Job Summary
This role maintains relationships and favorable contacts with current accounts/patients and provides the ability to ensure patients have the required equipment to support their home healthcare needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Oversees all transactions coming from a specific account(s), including all referral sources.
  • Obtains all documentation to be scanned and batched at the Branch.
  • Troubleshoots any issues that may arise with the medical groups and any relevant on-site departments.
  • Responds to emergency calls and related needs as needed during regular business hours and on an On-Call basis.
  • Sets-up and delivers home healthcare products and services.
  • Manages all follow-up functions with the account, post set-up.
  • Effectively works and coordinates timely discharges with Customer Care Center and/or Branch Customer Service Team.
  • Operates company vehicle (non-CDL) in accordance with the essential job functions.
  • Performs other duties as required.
  • Identifies and develops strategic relationships within the institution that will enhance patient care.
  • Coordinates patient services with physicians and medical groups.
  • Responds to customer needs, concerns and complaints in a timely manner.
  • Assesses patient’s needs and promotes company products/services at office visits, as appropriate.
  • Contacts patients to confirm orders and communicates any financial obligations before referral for delivery/service scheduling.
  • Assists medical groups and/or other provider groups to understand the products and services available under the contract.
  • Participates in the institution’s quality assurance/performance improvement initiatives as requested.
    • Performs timely follow up on initial/renewal authorizations to maintain reimbursement of products/services.
  • Performs follow up on outstanding CMNs, Renewal CMNs, and prescriptions.
  • Performs timely follow up on initial/renewal authorizations to maintain reimbursement of products/services.
  • Assists in the utilization process as well as transitioning members related to capitation switch outs.
  • Proactively resolves issues by anticipating and identifying problems then coordinating the appropriate solution(s).
  • Obtains all required documentation for orders to be entered into the system, service scheduling and billing/payment.
  • Consults with clients and referral sources on products and necessary equipment.
  • May instruct patients on basic use of respiratory therapy equipment, durable medical equipment, oxygen equipment, and other equipment/services in accordance with training received and approved by state licensure limitations.
  • Acts as a single point of contact for a specific account or accounts.
Minimum Required Qualifications (External):
Education and/or Experience
  • Geographically located within the assigned territory.
  • At least 2 years of related experience
  • Participate in and successfully complete ongoing training and development to become and remain qualified to perform the essential job functions.
  • Demonstrated ability to build and maintain solid working relationships with internal and external customers.
  • Learn and comply with all Department of Transportation, Transportation Safety Management (TSM) requirements applicable for the safe and complaint use of Apria vehicles.
  • Must be at least 21 years of age or older at the time of hire
  • High School diploma required
Certificates, Licenses, Registrations or Professional Designations
  • Must Poses a Valid Driver’s License
SKILLS, KNOWLEDGE AND ABILITIES
  • Communication Proficiency
  • Problem Solving/Analysis
  • Business Acumen
  • Personal Effectiveness/Credibility
Computer Skills
  • Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word
Language Skills
  • English (reading, writing, verbal)
Mathematical Skills
  • Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data
PHYSICAL DEMANDS

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable). In addition:
  • Employee continually engages in activities that require talking and hearing.
    • This position requires frequent variations including sitting, walking, standing, kneeling, reaching or stooping.
  • Regularly required to read documents and write neatly, legibility and transcribe accurate information and numbers/values.
  • Regularly required to use hands to write, use computer, operate a motor vehicle, use a hand-held device, telephone and use a document imaging system and manipulate documents.
  • This position requires frequent variations including sitting, walking, standing, kneeling, reaching or stooping.
  • The employee must be able to safely operate and possess and maintain a valid driver’s license, specific to vehicle operated in the conduct of this job.
  • The position requires occasional lifting and/or moving items up of to 25 pounds frequently and occasionally up to 40lbs.
  • Specific vision abilities required to perform this job safely include close vision, distant vision, night (low to limited light) vision and the ability to adjust focus to work on a computer and read documents.

The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. In addition:
  • May be required to receive vaccinations and participate in medical assessments and testing consistent with the work environment or patients exposed to.
  • The employee is required to inspect and safely operate a motor vehicle during the day and night and in a wide range of weather and traffic conditions.
  • Will be required to wear various personal protective equipment consistent with the hazards encountered in this role
  • Temperature ranges from normal indoor climate-controlled environment in buildings or vehicles and various outdoor conditions and temperature extremes encountered throughout the year in a variety of US states.
  • The noise level in the work environment is varies based on the locations or activities proximate to which can range from low to high.
  • There is moderate exposure to dust, fume, mists and odors.
  • General lighting is generally provided via florescent lighting indoors, and natural lighting outdoors, and low light conditions consistent with outdoor and/or night working environment.

Apria Healthcare is committed to hiring veterans and military spouses.
Benefits:
Comprehensive benefits package offered for eligible employees:
  • Company Paid Employee Assistance Plan (available immediately)
  • Employee Discount Programs
  • Competitive salary
  • Medical, Dental and Vision
  • 401K Savings Plan (available immediately)
  • Career Advancement/ Development Opportunities
  • Healthcare Flexible Spending Accounts and Healthcare Savings Accounts
  • Educational Assistance
  • Employee Referral Reward Program
  • Ability to have early access to earned wages
  • Life, AD&D and Disability Insurance
  • We recognize our veterans by offering a company paid day off for Veterans Day
  • Paid Time Off, including Vacation, Personal Time, Paid Sick Leave & Paid Holidays
Salary Range: $20.36 - $28.98 / hour EEO Statement:
As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law. Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet