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Customer Operations Team Lead Jobs

Operations Team Lead Jobs
By sunday At Atlanta Metropolitan Area, United States
You have strong project management skills: you are structured, reliable, and communicate efficiently with all stakeholders
strong team and stakeholder management skills
Build a scalable and frictionless restaurant onboarding and account management process
Hire, train and manage a our excellent Operations team across the US
Work closely with the Product Team to improve the diner and restaurant experience
5 to 7 years experience in operational roles in restaurants or hospitality or a relevant startup
Customer Engagement Team Lead
By Employer Direct Healthcare At Dallas, TX, United States
Handle Manager level escalated calls to salvage member experience and provide exceptional service
Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements
Assist Supervisors in getting answers to questions, resolution to issues, and support for initiatives which help improve the member experience journey
Lead projects and initiatives within Member Services team to enhance CA and member experience
Strong written and verbal communication skills
Strong critical thinking and problem-solving skills
Team Operations Lead Jobs
By American Express Global Business Travel At United States
Collaborating with Workforce Management on scheduling of Travel Counselors for Supplier Updates and training
Collaborating with the Team Coach and Workforce Management team to achieve excellent service levels, avoiding any financial impact for clients
Collaborating with Workforce Management on FTE optimization
Shown Leadership skills, experience leading others and driving accountability preferred
Running work from home arrangement setup, ensuring new hires and all employees have functioning equipment to maintain high productivity and availability
Service Levels – leading real time updates and skills of Travel Counselors to reduce any holding times for our customers
Customer Support Team Lead
By PartnerHero At Durham, NC, United States
Knowledge/experience in care coordination, medical scheduling, and medical administration preferred
Hybrid workplace - depending on the partner, role, management, and/or personal workspace
Explaining benefits details and out-of-pocket costs according to the patient’s plan
Providing constant valuable feedback for all stakeholders - Program Manager, Partner POC, and Associates
2 + years of experience in a Customer Experience role
Excellent verbal and written communication skills; comfort with phones, and sensitive conversations
Team Lead, Operations Jobs
By Canada Goose At New York, NY, United States
Payroll and schedule management to maximize productivity and enhance customer experience
2-4 years retail management experience
Strong time management and organizational skills, ability to multi-task in a fast-paced environment
Basic Inventory, Scheduling and Payroll management
Ensure an outstanding customer experience
Leveraging in store elements to provide a memorable experience
Team Lead, Operations Jobs
By Louis Vuitton At , Glendale $30 - $36 an hour
Optional: Selling and Floor Management
Essential duties and responsibilities of an Operations Lead include:
Client Care (& Alterations when applicable)
Customer Operations Lead Jobs
By Arbor At Austin, Texas Metropolitan Area, United States
Oversee customer service operations and ensure high-quality customer experience
Manage our customer service team and provide leadership, coaching, and mentorship
Manage and continuously improve our operational systems and processes
Collaborate with cross-functional teams to improve business processes and customer experience
5+ years of experience in customer service and operations, preferably at a consumer business
Strong leadership, communication, and interpersonal skills
Affiliate Operations Team Lead
By TikTok At Seattle, WA, United States

Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, ...

Customer Operations Lead Jobs
By Diageo At Miami, FL, United States
Ideal Experiences / Qualifications / Capabilities
Ensure brilliant stakeholder management with customer service teams and own GT improvement agenda with CS teams in your region
Manage GT Inventory levels ensuring SLOB management in control
5+ years relevant supply chain experience
Experience of working with and leading diverse teams indirectly
Experience in governance, brand change, manufacturing, logistics and planning preferable
Supervisor Team Lead Ii Operations
By Mary Kay Global At Lewisville, TX, United States
Must have a proven ability to demonstrate leadership skills in a team environment.
Must have excellent oral and written communication skills to interact with subordinates and other Manufacturing personnel.
Must have organization, problem-solving, and troubleshooting skills in order to analyze equipment problems and isolate root causes.
Ability to understand the business and makes sound business recommendations.
Must be flexible to change shifts and/or schedule due to changing business needs.
Customer Operations Team Lead
By Clipboard Health At United States
Oversee headcount and manage schedules based on anticipated demand volumes
Manage personnel and scheduling requests for Marketplace Operations direct reports
Delegate specific responsibilities to team members as appropriate
Skilled at basic data analyses, including multivariable regression, hypothesis testing, and service line optimization
Excellent written and verbal communication skills; ability to deeply empathize and communicate with Clipboard’s customers
Provide weekly feedback to direct reports that meet Clipboard Health standards for quality feedback
Operations Team Lead Jobs
By XLA At Farmers Branch, TX, United States
Coordinate with APM, Federal supervisor and Section Chief on all section activities and directions.
Clearly define expectations and advice on a formal/informal basis regarding performance and maintain personal effectiveness.
Performs the duties of a Personnel Security Assistant (PSA)
Coordinates with APM and Govt. stakeholders on all contract activities, direction and special requests.
Provide leadership, direction, development and employee supervision
Provides APM with daily distributions of personnel and workload.
Team Lead, Customer Support
By Squarespace At Hawaii, United States
Experience driving solutions for operational and people management challenges
Experience with data analysis and project management
Create a positive team culture. Manage your team's adherence to company policies, performance expectations and support metrics
Handle sensitive case escalations for the team, applying customer service skills to directly resolve complex cases and help challenging customers
Experience working with performance targets and motivating others to exceed goals in an inclusive team environment
2+ years managing remote teams
Customer Support Team Lead
By Insight Global At Beaverton, OR, United States
Min. 2 years of customer service experience
Strong verbal and written communication skills, multitasking, and collaboration required
Computer skills: MS Word, MS Office
Customer Service Team Lead
By REVOLVE At Cerritos, CA, United States
Essential Duties and Responsibilities include the following. Other duties may be assigned.
• Follow up on all written correspondence and escalate to customer service manager on duty as necessary.
• Strong verbal and written communication skills
• Knowledge of apparel construction and fabrication and various fashion categories
• Experience with Microsoft word and excel
• 2+ years in customer service, help desk or call center experience in a retail environment
Customer Strategy & Operations Lead
By FutureFit AI At New York, NY, United States
Relationship management - Proficiency: 5/5
Project management - Proficiency: 5/5
Structure: We are organized around the following key portfolios: Growth, Customer Success, Product, Engineering, Data, People & Culture, Finance & Operations
Customer success or sales experience
Industry: SaaS / AI - technology and data are at the core of what we build
Team: We are a team of 30-50 across US and Canada with main hubs in New York and Toronto
Retail Team Lead, Operations
By Canada Goose At Las Vegas, NV, United States
Payroll and schedule management to maximize productivity and enhance customer experience
2-4 years retail management experience
Strong time management and organizational skills, ability to multi-task in a fast-paced environment
Basic Inventory, Scheduling and Payroll management
Ensure an outstanding customer experience
Leveraging in store elements to provide a memorable experience
Creative Operations Team Lead
By TRC Staffing Services, Inc. At Atlanta, GA, United States
Knowledge of smartsheet OR excel preferred; must be highly detail and production oriented
Bachelor’s Degree and related experience preferred
Serve as the primary point of contact between internal and external stakeholders
Is responsible for ensuring work meets established objectives, project timelines, and budget parameters
Establish comprehensive project work plan resource needs and milestones
Monitor and report project progress as appropriate
Operations Team Lead Jobs
By Base At Miami, FL, United States
You have some startup experience. You might have a background in tech, operations, hospitality, event production, or customer service.
We are obsessed with delivering our members special experiences that spark human connection.
Competitive salary, benefits, and equity.
You are good at figuring things out and get excited about managing logistics.
You are a self-starter, with a positive attitude, and aren’t afraid of not knowing the answer.
You find satisfaction in solving customer service and operations problems with fast and elegant solutions.
Team Lead Customer Operations
By KPS Global LLC At Fort Worth, TX, United States
Strong emphasis on Math and Technical skills
Strong verbal and written communication skills
Strong prioritization, multi-tasking and organization skills
Associate Degree preferred, will consider experience in lieu of
2 years’ experience in Customer Service with estimating in engineered to order product.
Ability to set clear expectations and hold others accountable

Are you looking for an exciting opportunity to lead a customer operations team? We are looking for a passionate and experienced leader to join our team and help us provide exceptional customer service. As the Customer Operations Team Lead, you will be responsible for managing a team of customer service representatives and ensuring that our customers receive the highest quality of service. You will be the go-to person for customer inquiries and complaints, and will be responsible for developing and implementing strategies to improve customer satisfaction. If you have a passion for customer service and are looking for a challenging and rewarding role, then this is the job for you!

Overview:

The Customer Operations Team Lead is responsible for leading a team of customer service representatives in providing excellent customer service to customers. The Team Lead will be responsible for managing the team, setting goals, and ensuring that customer service standards are met. The Team Lead will also be responsible for training and developing team members, resolving customer issues, and providing feedback to the customer service team.

Detailed Job Description:

The Customer Operations Team Lead will be responsible for leading a team of customer service representatives in providing excellent customer service to customers. The Team Lead will be responsible for managing the team, setting goals, and ensuring that customer service standards are met. The Team Lead will also be responsible for training and developing team members, resolving customer issues, and providing feedback to the customer service team. The Team Lead will also be responsible for monitoring customer service metrics, such as customer satisfaction scores, and ensuring that customer service goals are met.

What is Customer Operations Team Lead Job Skills Required?

• Excellent customer service skills
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Ability to motivate and inspire team members
• Ability to handle customer complaints and resolve customer issues
• Knowledge of customer service metrics and processes
• Knowledge of customer service software and systems

What is Customer Operations Team Lead Job Qualifications?

• Bachelor’s degree in business, customer service, or related field
• At least 5 years of experience in customer service or related field
• At least 3 years of experience in a leadership role
• Knowledge of customer service software and systems

What is Customer Operations Team Lead Job Knowledge?

• Knowledge of customer service processes and procedures
• Knowledge of customer service software and systems
• Knowledge of customer service metrics and processes
• Knowledge of customer service best practices

What is Customer Operations Team Lead Job Experience?

• At least 5 years of experience in customer service or related field
• At least 3 years of experience in a leadership role
• Experience in training and developing customer service teams
• Experience in resolving customer issues

What is Customer Operations Team Lead Job Responsibilities?

• Lead a team of customer service representatives in providing excellent customer service to customers
• Set goals and ensure that customer service standards are met
• Train and develop team members
• Monitor customer service metrics, such as customer satisfaction scores
• Resolve customer issues and provide feedback to the customer service team
• Ensure that customer service goals are met