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Customer Operations Lead Jobs
Company | Diageo |
Address | Miami, FL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Beverage Manufacturing |
Expires | 2023-08-18 |
Posted at | 9 months ago |
- Partner externally with customers to deliver segmentation & compliance to trading terms
- Ensure brilliant stakeholder management with customer service teams and own GT improvement agenda with CS teams in your region
- Work closely with central Planning functions (Category teams and APAC P&L teams) to deliver all customer metrics & manage in month demand fluctuations closely with Commercial, Customer, Planning & Finance
- Manage the Supply Chain outputs from the demand plan to fulfilment to maximise customer satisfaction via KPI compliance to CFR, OTIFNE, R&R & relevant cash metrics
- Work directly with Commercial teams in AMERICAS to ensure day to day delivery of operational needs and to be supply point of contact for the region
- Drive problem solving & innovative solutions when there is stress of failure within the Supply Chain
- Customer Service – Leads strategic shifts in Customer Service area with the teams in Budapest, Manilla and Bangalore
- Owns and develops relationship with AMERICAS commercial teams
- Commercial – work within the WD cycle to have command over the sell out plans & understand where this has risk to fulfilment & problem solve with Planning & Logistics accordingly
- Planning & logistics – work within the COE matrix structure to ensure the operation is delivering the functional RUN elements of the GT business
- Manage GT Inventory levels ensuring SLOB management in control
- Own the Tier 3 reporting for the region, ensuring KPI trends are highlighted and RCPS is in place to drive continuous improvement.
- In order to bring the transformation to life, engages and collaborates internally with the market commercial teams and externally the strategic customers.
- Deep personal accountability for great performance
- High expertise in dealing with ambiguity, complexity and working within a fast-paced, entrepreneurial and matrixed environment
- Holistic skill set across all Global Supply Chain & Procurement pillars as well as a track record of leading transformational business results
- A deep understanding of the different trading scenarios deployed by Diageo
- Demonstrated brilliant execution to impeccably high standards
- Strong end to end supply chain FMCG understanding, alongside high levels of numerical acumen and attention to detail
- Exceptional ability to build and maintain genuine relationships
- Experience in governance, brand change, manufacturing, logistics and planning preferable
- Experience of working with and leading diverse teams indirectly
- 5+ years relevant supply chain experience
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