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Customer Operations Team Lead Jobs in New York

Team Lead, Operations Jobs
By Canada Goose At New York, NY, United States
Payroll and schedule management to maximize productivity and enhance customer experience
2-4 years retail management experience
Strong time management and organizational skills, ability to multi-task in a fast-paced environment
Basic Inventory, Scheduling and Payroll management
Ensure an outstanding customer experience
Leveraging in store elements to provide a memorable experience
Customer Strategy & Operations Lead
By FutureFit AI At New York, NY, United States
Relationship management - Proficiency: 5/5
Project management - Proficiency: 5/5
Structure: We are organized around the following key portfolios: Growth, Customer Success, Product, Engineering, Data, People & Culture, Finance & Operations
Customer success or sales experience
Industry: SaaS / AI - technology and data are at the core of what we build
Team: We are a team of 30-50 across US and Canada with main hubs in New York and Toronto

Are you looking for an exciting opportunity to lead a customer operations team? We are looking for a passionate and experienced leader to join our team and help us provide exceptional customer service. As the Customer Operations Team Lead, you will be responsible for managing a team of customer service representatives and ensuring that our customers receive the highest quality of service. You will be the go-to person for customer inquiries and complaints, and will be responsible for developing and implementing strategies to improve customer satisfaction. If you have a passion for customer service and are looking for a challenging and rewarding role, then this is the job for you!

Overview:

The Customer Operations Team Lead is responsible for leading a team of customer service representatives in providing excellent customer service to customers. The Team Lead will be responsible for managing the team, setting goals, and ensuring that customer service standards are met. The Team Lead will also be responsible for training and developing team members, resolving customer issues, and providing feedback to the customer service team.

Detailed Job Description:

The Customer Operations Team Lead will be responsible for leading a team of customer service representatives in providing excellent customer service to customers. The Team Lead will be responsible for managing the team, setting goals, and ensuring that customer service standards are met. The Team Lead will also be responsible for training and developing team members, resolving customer issues, and providing feedback to the customer service team. The Team Lead will also be responsible for monitoring customer service metrics, such as customer satisfaction scores, and ensuring that customer service goals are met.

What is Customer Operations Team Lead Job Skills Required?

• Excellent customer service skills
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Ability to motivate and inspire team members
• Ability to handle customer complaints and resolve customer issues
• Knowledge of customer service metrics and processes
• Knowledge of customer service software and systems

What is Customer Operations Team Lead Job Qualifications?

• Bachelor’s degree in business, customer service, or related field
• At least 5 years of experience in customer service or related field
• At least 3 years of experience in a leadership role
• Knowledge of customer service software and systems

What is Customer Operations Team Lead Job Knowledge?

• Knowledge of customer service processes and procedures
• Knowledge of customer service software and systems
• Knowledge of customer service metrics and processes
• Knowledge of customer service best practices

What is Customer Operations Team Lead Job Experience?

• At least 5 years of experience in customer service or related field
• At least 3 years of experience in a leadership role
• Experience in training and developing customer service teams
• Experience in resolving customer issues

What is Customer Operations Team Lead Job Responsibilities?

• Lead a team of customer service representatives in providing excellent customer service to customers
• Set goals and ensure that customer service standards are met
• Train and develop team members
• Monitor customer service metrics, such as customer satisfaction scores
• Resolve customer issues and provide feedback to the customer service team
• Ensure that customer service goals are met