Retail Team Lead, Operations

Company Description
Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.
Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Key Responsibilities:
Store Financial Performance:

• Achieve or exceed sales targets including both the top and bottom line results

People Management & Engagement:

• Training on standard operating procedures; ensure brand ambassadors have the proper understanding of product and brand history
• Drive Employee Engagement through performance recognition and development
• Coach and mentor direct reports to improve performance and develop future leaders; identify external talent for Canada Goose’s retail business

Customer Experience:

• Resolve customer issue trends by investigating opportunities, developing solutions, preparing reports and coaching staff on managing similar challenges in the future
• Drive our Net Promoter Score (NPS) and other selling and service metrics such as; conversion, average dollar per transaction, average unit retail
• Leveraging in store elements to provide a memorable experience
• Ensure an outstanding customer experience
• Drive respective location’s Units per Transaction (UPT) by actively introducing new, underperforming and strategic categories

Operational Excellence:

• Compliant of store operating procedures to minimize store shrink
• Regularly review company’s email and other communication tools to ensure applicable messages are shared with Brand Ambassadors and to act on those messages in a timely manner
• Payroll and schedule management to maximize productivity and enhance customer experience
• Performs store opening and closing procedures in alignment with company standards
• Other responsibilities may be added to meet the needs of the business

Experience, Education and Designations:

• 2-4 years retail management experience
• Proven experience working with affluent and luxury brands is an asset
• High-volume traffic experience is an asset
• Payroll and expense management

Knowledge, Skills and Attributes:

• Strong time management and organizational skills, ability to multi-task in a fast-paced environment
• Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday)
• Attention to detail
• Advanced skills in Microsoft Office; specifically, Word and Excel
• Basic Inventory, Scheduling and Payroll management
• Understanding of retail math and using analytics in a business environment
• Solid knowledge and understanding of retail metrics
• Proficiency in another language is an asset
• Consistently exhibits Canada Goose’s Values, taking pride in being innovative, authentic, passionate, relentless, and entrepreneurial

Additional Information
All your information will be kept confidential according to EEO guidelines.
What’s in it For You?

• Inspiring leaders and colleagues who will lift you up and help you grow
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• Opportunities for career growth through numerous internal and external programs
• A company built on Canadian roots and heritage
• Your work is recognized with a comprehensive and competitive Total Rewards Program

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.
Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at [email protected].