Customer Operations Lead Jobs

Customer Operations Lead

Location: Remote/Austin

About us

Arbor is building the digital energy platform for modern consumers.We automatically lower our users’ home energy costs on an ongoing basis, while providing personalized insights and recommendations for energy products and services to save even more.We are backed by leading VCs, and our team has founded climate tech companies with over $2B in enterprise value.If you are looking for a rapidly scaling opportunity in consumer climate tech, let’s talk!

The Customer Operations Lead will be responsible for the day-to-day management of customer experience and operations. The ideal candidate must have excellent communication skills, leadership qualities, and be able to work collaboratively with cross-functional teams.

Responsibilities:

• Collaborate with cross-functional teams to improve business processes and customer experience
• Develop and implement strategies for improving customer satisfaction and retention
• Develop and optimize customer service policies and procedures
• Oversee customer service operations and ensure high-quality customer experience
• Manage our customer service team and provide leadership, coaching, and mentorship
• Monitor and report on key performance indicators related to customer service and operations
• Develop and ensure compliance with company standards, policies, and procedures
• Analyze customer data and feedback to identify areas for improvement and make data-driven decisions
• Manage and continuously improve our operational systems and processes

Requirements:

• Knowledge of customer service software, databases, and tools
• Strong leadership, communication, and interpersonal skills
• 5+ years of experience in customer service and operations, preferably at a consumer business
• Ability to analyze data and make data-driven decisions
• Excellent problem-solving and decision-making skills
• Experience in developing and implementing customer service strategies
• Strong attention to detail and ability to multitask
• Ability to work collaboratively with cross-functional teams
• Experience in managing and mentoring teams

Why you should join our team:

By joining Arbor, you’ll be a founding member of a fast-growing company in the climate tech and energy space.As you help us grow, you’ll be directly helping our customers save money and encouraging more environmentally sustainable energy choices.

We look forward to hearing from you!

At Arbor, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Arbor, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.