Register
Recruit Create CV

Csr Call Center Jobs in Fremont, Iowa

Csr 1 - Call Center(Remote Richmond-Va-North Chesterfield )
By Maximus At , Remote Up to $17.50 an hour
Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Track and document all inquiries using the applicable systems.
Complete associated tasks according to the established guidelines.
Meet Quality Assurance (QA) and other key performance metrics.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
Transfer/refer consumers to appropriate entities according to the established guidelines.
Tier 2 Csr - Call Center
By Maximus At , Remote From $14.13 an hour
Accept new knowledge to policy and procedures concerning state programs and integrate it with resource materials to answer client concerns.
High School diploma or equivalent with 1-3 years of experience.
Respond effectively to all forms of inbound and outbound contacts.
Process workflow documents, which include, income, identity, and other eligibility verification documents.
Call Center Phone Interviewer
By InMoment At , Remote
Support the management team in maintaining and improving the efficiency of the Remote Call Center Environment
Refer any suggestions or concerns to your Project Supervisor or a member of the Management Team
Positive and energetic phone skills, excellent listening skills, and good typing skills
Exhibits a high level of personal accountability, strong work ethic, integrity, and proven organizational skills with attention to detail
Customer Service experience is preferred, but not required as full training is provided
Reports to the Call Center Manager
Clinical Call Center Coordinator
By iCare Health Solutions At , Remote
Typically has the following skills or abilities:
Operational knowledge of managed care or healthcare plans, team members, and clinical staff
Computer literate and proficient in Microsoft Office and data management systems
Experience with HEDIS activity coordination and working with Managed, Acute, Provider Care environment
Responsible for informing members regarding the program benefits
1-3 years of call center experience
Bi-Lingual Call Center Lpn
By Sagility At , Remote
Must have high speed internet connection and able to comply with Work at Home Agent Requirements
Products may include medical, pharmacy, disability, condition management and Behaviorial or Lifestyle Management
Topics may include pr-diabete, hypertension, hyperlipidemia, health eating, exercise, prevention, stress management, tobacoo cessation and weight management
Able to perform job duties including phone metrics and achieve acceptable audit scores. Open to coaching and feedback for performance improvement.
Minimum of 2 years of clinical experience
Experience with personal computer using Windows operating system
Outbound Call Center Jobs
By Goldfein Claims Management At , Remote $16 - $18 an hour
Benefits include medical, dental, vision, and 401k matching
Detailed data entry while reviewing and updating claim information
Opportunity to learn and start a new career
Comprehensive new hire training included
Fast-paced, fun, and innovative working environment
Opportunities for growth, advancement, and flexibility
Csr 1 - Call Center
By Maximus At , Remote Up to $18.04 an hour
Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Track and document all inquiries using the applicable systems.
Complete associated tasks according to the established guidelines.
Meet Quality Assurance (QA) and other key performance metrics.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
Transfer/refer consumers to appropriate entities according to the established guidelines.
Global Call Center Strategist
By U.S. Bank National Association At , Remote $99,365 - $128,590 a year
Leadership and management skills supporting globally distributed teams
Large-scale project management experience across cross-functional teams
Manage key relationships to ensure services are aligned and delivered to business requirements
Manage, build and develop a globally deployed customer-focused teams
You have experience supporting consumer products.
Excellent written and verbal communications skills
Bilingual Health Educator - Call Center
By Snow Companies At , Remote $20 an hour
· Have excellent computer skills, preferably in a Microsoft Windows environment; Salesforce experience is a plus.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
Candidates for all positions at Snow Companies should:
· Be self-motivated and curious. Empathy and compassion are essential.
Call Center Representive (Telecom)
By SSM Health At , Madison, 53717
Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
Collects relevant caller data to assist with measurement, tracking and reporting activities.
Track inquires, questions and answers and provide resolution.
May perform clerical or administrative duties.
Performs other duties as assigned.
High school diploma or equivalent
Staff Nurse - Integrated Call Center (90%)
By University of Iowa At Iowa City, IA, United States
Maintains knowledge of Standards of Care and other regulatory compliances
Maintain knowledge of Telehealth Nursing Practice Administration and Practice Standards
Keep current with nursing and health care knowledge base and to pursue further enhancements of job-related knowledge
Maintains competency in age appropriate communications skills for all age groups.
Offers constructive feedback and solutions to problems
Develops, and implements, patient/family teaching plan based on identified health education needs and the condition and age of the patient
Staff Nurse - Integrated Call Center 60%
By University of Iowa At Iowa City, IA, United States
Maintains knowledge of Standards of Care and other regulatory compliances
Maintain knowledge of Telehealth Nursing Practice Administration and Practice Standards
Keep current with nursing and health care knowledge base and to pursue further enhancements of job-related knowledge
Maintains competency in age appropriate communications skills for all age groups.
Offers constructive feedback and solutions to problems
Develops, and implements, patient/family teaching plan based on identified health education needs and the condition and age of the patient
Evening Call Center Operator *Upmc St. Margaret*
By UPMC At , Pittsburgh, 15215 $16.02 - $24.18 an hour
Performs all responsibilities according to the philosophy of the UPMC Health System such that the needs of our customers are fulfilled.
Minimum two-years experience in customer service required, answering service experience preferred.
Must possess proficient typing (40 wpm) and spelling/grammar skills.
Maintain Keys and sign-in books for chaplain, volunteers, departments, electrical/telephone closets, lactation room, elevators, and employee parking lot.
Activates the Alert Notification System.
Dispatch Security assisting with emergency support.
Call Center Analyst Jobs
By Academy Automobile Insurance Services, Inc. At Hawthorne, CA, United States
·Previous experience in a similar role.
·Strong analytical skills and a keen eye for detail.
·Experience with NEXTIVA and UNITY will be a significant advantage.
·Effective communication skills, both written and verbal.
Your duties will encompass a range of tasks, including but not limited to:
·Proficiency in data collection, analysis, and reporting.
Call Center Director Jobs
By NYC Careers At , New York $58,695 - $81,000 a year
Management knowledge and skill to oversee and coordinate the delivery of multiple projects simultaneously
Strong customer and quality focus, time management skills; excellent planning and problem-solving skills
Be responsible for the growth of the unit to include staff management, productivity, and efficiency.
Advanced knowledge of Microsoft Office programs including Word, Excel, Access, Visio, Project, and PowerPoint;Very strong administrative, planning, analytic and communication skills
Supervisory experience within a Call Center environment
Outstanding collaboration and leadership skills; Strong strategic problem-solving skills, and a high level of personal initiative
Virtual Call Center Jobs
By VCA Animal Hospitals At , Los Angeles, 90064 $15.77 - $23.65 an hour
Provide feedback to management on call management tool, protocols, script, and client reception with an intent to improve operations
Fulfill other related duties as assigned EDUCATION/EXPERIENCE
High school diploma or equivalent PREFERRED SKILLS AND QUALIFICATIONS
Schedule client appointments efficiently while providing a high-quality experience
Manage high volume of inbound and outbound calls and use of SMS/Texts
Prior Veterinary Experience and/or prior call center experience in a medical setting is preferred
Quality Assurance Analyst/ Call Center / Customer Service / Csr
By Golden State Water Company At , San Dimas, 91773 $64,966 - $108,280 a year
Project management or closely related experience preferred
Superior skills with Microsoft Office applications; ability to use data query/data management tools extremely helpful (Access, SQL, Business Objects)
Experience with Oracle CC&B application and project management software preferred
Energetic and self-motivated team player with ability to work effectively and collaboratively with management and staff
Ensures all centralized customer services related processes are in compliance with Sarbanes Oxley requirements, regulatory and company performance standards
Ensures department processes are properly documented and followed, and that policies and procedures are in compliance with regulatory and internal requirements
Scheduler - Call Center
By Beebe Healthcare At , Georgetown, 19947
Prior scheduling , patient accounts, unit clerk or medical assistant experienced preferred.
Clear Communication Skills Both Written And Verbal
Knowledge Of Basic Computer Programs
Has Skills To Provides Customer Service To Patients, Team Members And Visitors
Able To Keep Confidential Information Regarding Patients, Team Members
Able To Withstand Crisis Situations
Virtual Call Center Technician (Police)
By City of Rocky Mount At , Rocky Mount, 27804, Nc $22.08 - $33.12 an hour
KNOWLEDGE, SKILLS AND ABILITIES REQUIREMENTS
Experience working with Records Management Software (RMS) and Computer Aided Dispatch (CAD) police computer software applications.
Utilizes the Agencies Record Management System by looking up information and inputting new information regarding criminal investigations.
Prior experience working in a law enforcement office providing clerical and/or administrative support.
Intermediate or advanced level knowledge of Microsoft Office.
Experience researching criminal justice sensitive information using various police software databases.
Call Center Space Management Coordinator
By Flik Hospitality Group At , New York, 10112, Ny $23 an hour
Associates at Flik Hospitality are offered many fantastic benefits.
Ensure every call is answered with enthusiasm and each caller has an efficient and memorable experience
Answer phones and respond to a variety of general inquiries and/or refer to the appropriate department or person.
Input all requests in facilities ticketing system routing to appropriate teams in an efficient manner with appropriate level of classification
Conduct follow-up calls with callers when appropriate to provide them with status updates on their requests
Participate in daily and weekly meetings, reviewing all relevant info needed to stay connected to the overall Hospitality and Facilities Teams
Call Center Scheduler Jobs
By Metronet At Greater Evansville Area, United States
Tactical schedule management to maximize staffing resources and achieve service level objectives and limit staffing expenses
Intraday management and response plan implementation to ensure schedule adherence, respond to unplanned call, staffing, and handle time variances
Assist with daily, weekly, monthly, and ad-hoc reporting for management team, business partners, and key stakeholders
Proven communication across all levels including front-line associates, management, peers, and senior management
Minimum of 3 years inbound call center experience preferred but not required.
Bachelor’s degree preferred, or equivalent work experience
Call Center Associates Jobs
By Focus Services At Greenville, SC, United States
Proficient PC and keyboarding skills with ability to multi-task through different applications/screens
Good numerical and analytical skills
Skill to communicate effectively with customers
Added incentives for performance, hours, etc.
Field inbound calls in a professional manner
Respond to and resolve customer questions
Call Center Counselor Jobs
By Sequium Asset Solutions, LLC At Marietta, GA, United States

Location: Marietta, GA Employment Type: Full-Time Salary: $10.00 - $14.00 Job Description Call Center Counselors Sequium Asset Solutions where Tomorrow is Today. Our mission is to provide ...

Are you looking for a job that offers a great work-life balance and the chance to make a real difference in people's lives? Look no further than a career in customer service at a call center! You'll get to work with customers from all over the world, helping them solve their problems and providing them with the best customer service experience possible. Plus, you'll get to work in a fast-paced and dynamic environment, where no two days are the same!

Overview:

A Customer Service Representative (CSR) in a call center is responsible for providing customer service and support to customers over the phone. They are expected to answer customer inquiries, resolve customer complaints, and provide information about products and services.

Detailed Job Description:

A CSR in a call center is responsible for providing customer service and support to customers over the phone. They must be able to answer customer inquiries, resolve customer complaints, and provide information about products and services. They must also be able to handle customer inquiries in a timely and professional manner. Additionally, they must be able to provide accurate information to customers and be able to follow up on customer inquiries.

What is Csr Call Center Job Skills Required?

• Excellent communication skills
• Ability to multi-task
• Ability to handle customer inquiries in a timely and professional manner
• Ability to provide accurate information to customers
• Ability to follow up on customer inquiries
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to work in a fast-paced environment

What is Csr Call Center Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to work in a fast-paced environment

What is Csr Call Center Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software
• Knowledge of customer service policies and procedures

What is Csr Call Center Job Experience?

• Previous customer service experience
• Previous call center experience

What is Csr Call Center Job Responsibilities?

• Answer customer inquiries over the phone
• Resolve customer complaints
• Provide information about products and services
• Handle customer inquiries in a timely and professional manner
• Provide accurate information to customers
• Follow up on customer inquiries
• Maintain customer records
• Update customer information in the customer service database