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Csr Call Center Jobs in California

Call Center Analyst Jobs
By Academy Automobile Insurance Services, Inc. At Hawthorne, CA, United States
·Previous experience in a similar role.
·Strong analytical skills and a keen eye for detail.
·Experience with NEXTIVA and UNITY will be a significant advantage.
·Effective communication skills, both written and verbal.
Your duties will encompass a range of tasks, including but not limited to:
·Proficiency in data collection, analysis, and reporting.
Virtual Call Center Jobs
By VCA Animal Hospitals At , Los Angeles, 90064 $15.77 - $23.65 an hour
Provide feedback to management on call management tool, protocols, script, and client reception with an intent to improve operations
Fulfill other related duties as assigned EDUCATION/EXPERIENCE
High school diploma or equivalent PREFERRED SKILLS AND QUALIFICATIONS
Schedule client appointments efficiently while providing a high-quality experience
Manage high volume of inbound and outbound calls and use of SMS/Texts
Prior Veterinary Experience and/or prior call center experience in a medical setting is preferred

Are you looking for a job that offers a great work-life balance and the chance to make a real difference in people's lives? Look no further than a career in customer service at a call center! You'll get to work with customers from all over the world, helping them solve their problems and providing them with the best customer service experience possible. Plus, you'll get to work in a fast-paced and dynamic environment, where no two days are the same!

Overview:

A Customer Service Representative (CSR) in a call center is responsible for providing customer service and support to customers over the phone. They are expected to answer customer inquiries, resolve customer complaints, and provide information about products and services.

Detailed Job Description:

A CSR in a call center is responsible for providing customer service and support to customers over the phone. They must be able to answer customer inquiries, resolve customer complaints, and provide information about products and services. They must also be able to handle customer inquiries in a timely and professional manner. Additionally, they must be able to provide accurate information to customers and be able to follow up on customer inquiries.

What is Csr Call Center Job Skills Required?

• Excellent communication skills
• Ability to multi-task
• Ability to handle customer inquiries in a timely and professional manner
• Ability to provide accurate information to customers
• Ability to follow up on customer inquiries
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to work in a fast-paced environment

What is Csr Call Center Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to work in a fast-paced environment

What is Csr Call Center Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software
• Knowledge of customer service policies and procedures

What is Csr Call Center Job Experience?

• Previous customer service experience
• Previous call center experience

What is Csr Call Center Job Responsibilities?

• Answer customer inquiries over the phone
• Resolve customer complaints
• Provide information about products and services
• Handle customer inquiries in a timely and professional manner
• Provide accurate information to customers
• Follow up on customer inquiries
• Maintain customer records
• Update customer information in the customer service database