Credit Risk Fraud Manager Jobs

Adapt product strategy in light of customer feedback and your own experiences

At least five years of data science and/or credit policy experience, ideally within financial services

Develop a thorough understanding of our data, tactics, and products

Work together with the Customer Success team to comprehend our current customer portfolio and engagement models

Promote your initial client communications and meetings

Expand the consulting industry by developing new procedures and content

Great benefits package including 401K matching.

Advanced degree in Mathematics, Accounting, Finance, Business Administration, Statistics, or closely related quantitative discipline.

Advanced modeling skills in Excel, SQL, or equivalent query languages, and Tableau or similar business intelligence or data visualization tools.

Develop periodic and ad-hoc analyses to identify and mitigate financial risks related to credit cards, account takeovers, and chargebacks.

Ensure financial plans, forecasts, and reporting appropriately reflect fraud and chargeback risks.

Prioritize and provide a clear line of sight to the most critical work to partners and team members.

Minimum 1 year of fraud experience in Daily Fantasy Sports or related online gaming, sports betting/e-commerce fields

Experience with help desk software (ZenDesk, Oracle etc.) preferred

Experience with payment processors (Braintree, PayPal etc.) preferred

Excellent verbal and written communication skills

Hall of Fame benefit programs and platforms

Be part of a collaborative team using email and phone support to quickly resolve fraud related customer contacts

Utilize knowledge of performance data to help inform the payments and fraud roadmap

Bachelors’ in CS, Statistics, Business, Economics or similar experience

3+ years’ experience using analytics to drive key business decisions; business/product/marketing analytics, business intelligence, and strategy consulting

Experience with fraud detection, prevention within a payments or restaurant

Knowledge and understanding of Visa and Mastercard tools - AVS, 3DS, etc

Experience working with large acquiring and fraud prevention third-party vendor partners

Experience with digital banking, payments, and/or payment networks

SQL and other risk-based analytic reporting tools experience is required

Experience with LLC/DBA, and business accounts are an essential component of the role

Strong knowledge of FinTech space, banking and loan products, and financial industry regulations.

Excellent communication skills both verbal and written, and proven creative problem-solving skills.

Be available to function within a hybrid office working environment, or remotely

Work with the Compliance Themis system to research, gather and interpret Global Fraud Risk Management related regulatory requirements

Experience of risk management and governance a plus

Experience with preparing management reports using PowerPoint for senior management, Committee level presentation

Experience working with supplier/vendor management a plus

Experience with fraud risk management is not required, but definitely a plus

Find efficiencies around sourcing supporting data, manage and socialize data management across Stakeholders within our organization

Leads the facilitation, coordination, and arbitration of cross-functional macro level topics within/across programs and with Senior Management.

Directs the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis.

Identifies stakeholders and key organizations and build and manage relationships.

Directs the creation of multiple programs of work and manage their alignment to business goals.

Works with Program Sponsor to ensure business case/cost benefit analysis is in line with business objectives.

Manages multiple teams or a functional area (depending on size of business).

Identifies innovative ways to reduce fraud and makes recommendations to management.

Paid life and many other voluntary insurance benefits: https://employees.usc.edu/insurance-benefits/

Prevents, detects, and investigates suspicious activity (e.g., identity theft, phishing, forgery) to minimize fraud loss and chargeback rates.

Makes appropriate recommendations to mitigate potential losses.

Develops, maintains, and updates fraud prevention strategies and initiatives.

Identifies, configures, and implements fraud detection tools; ensures detection actions do not impede operational efficiency.

Understanding of global and line of business project and program management standards and methods

Strong understanding of Waterfall and Agile methods; stakeholder management; budget management, risk management and operations

BS/BA degree or equivalent experience

Excellent organizational and communication skills

Experience working with high-performing teams in complex program execution

Experience delivering system architecture projects including move to the cloud, a plus

Excellent written and verbal communication skills, and ability to present ideas clearly.

Knowledge of Agile product development is a plus.

Demonstrated understanding of digital technologies and customer-centric design principles

Exposure to software and/or digital product development

Independent thinker who’s organized, has great attention to detail, and can multi-task.

Willing to take risks, experiment, and share fresh perspectives.

Maintain knowledge of industry best practices and technologies within payment risk management.

Analyze transaction data with a view to optimize risk management strategies for clients.

Bachelor degree in Finance, Business, Science, Engineering, Computing or related field.

Experience with interpreting results from fraud tools used to combat financial fraud

Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and suspicious activity.

Respond to inbound calls from customers and other financial institutions concerning unusual activity

5+ years of experience in fraud risk management

A team player with experience balancing high velocity growth with a dynamic and rapidly diversifying risk portfolio

Bachelor's degree in a related field (e.g., finance, accounting, economics, criminal justice)

Strong analytical and problem-solving skills

Excellent written and verbal communication skills

A strong investigative toolset with the ability to communicate complex findings to executives and company decision makers

Exceptional time management skills, the ability to multi-task and triage the evolving responsibilities of the role

Good communication skills and the ability to understand and synthesize requirements across multiple project domains

A minimum of 3 years experience in quantitative statistics, math, business, or related disciplines

Experience in fraud risk solutions is highly desirable

Experience in data mining and analysis tools such as Python/ SQL etc

An appreciation for the connection between the software you build and the experience it delivers to customers

Knowledge of the principles, processes, procedures, and trends of fraud and fraud prevention. Experience in the payments industry a plus

Bachelor’s Degree and 5+ years equivalent work experience

Effective verbal and written communication, with experience presenting findings to executive and leadership teams and maintaining composure in high stakes situations

Supports Leadership by providing inputs to and implementing PINS initiatives, goals and strategies.

Supports projects and initiatives driven by adjacent teams (e.g., Product, IT, Payment Operations) to enhance fraud prevention processes

Proven track record of success in leading teams. For example, increased leadership responsibility of departments, people and projects

Expert knowledge of Fraud Risk Management frameworks, policies and practices

Identify requirements for deep dive, initiate or lead deep dive assessments in the bank, as required.

Minimum 8 years banking/financial services and/or technology industry experience.

Proven business knowledge within the assigned Platform

Strategic mindset, with excellent knowledge and understanding of banking/financial services

Excellent communication and presentation skills

Interacts regularly with management and department leaders.

Able to influence peers and team.

Demonstrates good judgement when making decisions of high complexity and impact.

Exercise appropriate autonomy in the execution and delivery of work.

Responsible for driving outcomes, which have meaningful effect on team or department.

Acts in leadership capacity for projects, processes, or programs.

Develop and implement reporting/information delivery/presentations with key stakeholders and senior management within responsible area, including root cause, cost/benefit, and risk analyses.

5+ years' experience in managing fraud, specifically in fraud systems, capabilities, and analytics.

5+ years of experience within the financial services industry.

Prior experience working with card networks and security principles e.g., tokenization.

Ability to successfully manage multiple tasks to ensure operational excellence.

Strong analytical and critical thinking skills combined with strategic business focus.

Exceptional time management skills, the ability to multi-task and triage the evolving responsibilities of the role

Good communication skills and the ability to understand and synthesize requirements across multiple project domains

A minimum of 3 years experience in quantitative statistics, math, business, or related disciplines

Experience in fraud risk solutions is highly desirable

Experience in data mining and analysis tools such as Python/ SQL etc

An appreciation for the connection between the software you build and the experience it delivers to customers

Broad knowledge of fraud operations strategy, process optimization, and customer experience a validated history of balancing fraud/risk and consumer experience needs

Progressive experience with a results-oriented growth company, in consumer financial services products

Passion for customers, customer experience and customer advocacy

Strong communication skills, high degree of personal excellence, intellectually curious

Drive coordinated risk mitigation and anti-fraud efforts for complex programs in defined timelines to achieve specific business goals

Evaluate program design, processes and procedures to identify key preventative action items, dependencies and risks to implement sustainable and scalable solutions

5-8+ years relevant work experience, on fraud, investigations, supplier due diligence, operational risk and / or business management role

Experience in project/task tracking, senior management reporting and communications

Support ESPA in Fraud Management Program management and/or oversight, as required by the Matrix Manager

Perform any Risk projects as assigned by management

Strong communications in English and influencing skill in remote environment

Cooperate with Citi’s second and third line defense on fraud related requirements.