Senior Risk/Fraud Operations

About Lili

Lili is a business finance platform designed for small businesses. Voted in the Top 50 World’s Most Innovative Companies in 2022 by Fast Company. With business banking, smart bookkeeping, unlimited invoices & payments, and tax planning tools–business owners always know where their business stands. Led by serial entrepreneurs with 20 years of fintech experience, CEO Lilac Bar David and CTO Liran Zelkha, Lili is backed by Group 11, Foundation Capital, AltaIR Capital, Primary Venture Partners, and Torch Capital. Founded in 2018, Lili is headquartered in New York and serves customers in all 50 states. To learn more about Lili, visit Lili.co.

Seeking a Senior Risk/Fraud Operations to Join our Growing NYC Team.

As a core member of the organization's Fraud/Risk Operations team, you will have a unique opportunity to learn and apply your previous experience, design and innovate, while conducting data analysis and actively be engaged with building something amazing that directly supports a seamless and frictionless consumer experience while reducing risk exposures to our Customers and highly recognized Brand, protecting against Financial Losses, Regulatory Exposures and Brand Reputation concerns.

About the Role

• Identify and compile trends, and create multi-account linkages allowing for detection model adjustments and operational efficiency gains.
• Drive improved performance on established Fraud/Risk KPIs supporting achieving desired function objectives in support of the company's broader mission.
• Conduct data assessments, quickly communicate and drive awareness of fraud/risk trends and provide recommendations regarding the agile risk model and rule changes to include Onboarding models, downstream account transactional reviews etc..
• Support broader Risk Operations group with applicable reviews providing valued insights with an emphasis on proactively managing financial risks, reducing false positives, and quick resolutions.
• Act as designed POC for resolving customer inquiries related to adverse account actions and assist with appropriate and timely decisions in respect to maintaining relationships and/or parting ways decisions, consistent with the Lili user agreement.
• Review transaction-level reporting and take appropriate account-level action, including conducting detailed research and analysis on linked accounts with similar fraud typologies.

Requirements:

• Experience with LLC/DBA, and business accounts are an essential component of the role
• 5+ years of experience in an operational risk or investigator role, preferably with a Risk/fraud function within financial services supporting large and growing teams
• Passion for promoting a culture of a customer-first risk-based model.
• Collaborative spirit and relational work style with proven operating success within a diverse team environment.
• Excellent communication skills both verbal and written, and proven creative problem-solving skills.
• Strong knowledge of FinTech space, banking and loan products, and financial industry regulations.
• Experience with digital banking, payments, and/or payment networks
• SQL and other risk-based analytic reporting tools experience is required
• Positive attitude, enthusiasm, professionalism, and strong work ethic with a high level of integrity.
• Ability to multitask, “dive in”, and establish priorities with attention to detail in a fast-changing environment.
• Be available to function within a hybrid office working environment, or remotely
• BA or BS degree; MBA or another advanced graduate degree a plus

Benefits

• Vision Insurance
• Health Insurance Benefits
• Weekly Catered Lunches
• Retirement Account - 401(k) plan
• Paid Vacation and Sick Time
• Dental Insurance
• Stock Options
• Salary Range (NYC): $70-90k. Final salary to be determined based on background and experience. The range may be different if a candidate is located outside New York City.