Manager, Fraud Jobs

About Restaurant Brands International

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with more than $35 billion in annual system-wide sales and ~30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – BURGER KING®, TIM HORTONS®, POPEYES® and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees, and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is one of the world’s largest quick service restaurant companies with more than $32 billion in system-wide sales and approximately 26,000 restaurants in more than 100 countries and U.S. territories. RBI owns three of the world’s most prominent and iconic quick service restaurant brands – BURGER KING®, TIM HORTONS®, and POPEYES®.

Position Description

RBI is looking for a candidate with fraud prevention experience to join our ‘Payments and Fraud’ team that supports all four of our brands. This role will largely focus on the North American market but will also support our global presence from time to time. The payments and fraud prevention industry is rapidly expanding and this role would offer an exceptional opportunity to expand a skillset in both on a global scale.

This position will drive insights on key trends within the organization. Specifically looking for a great mind that can help analyze key trends and be the Fraud data subject matter expert. An ideal candidate should have knowledge of restaurant and/or small-ticket customer experience, previous exposure to payments data/processes, chargeback processes and advanced familiarity with business analytics.

This position will regularly collaborate and work cross-functionally with IT / Tech Department, IT Security, Finance, Marketing, Customer Resolution and Legal as well as regular touchpoints with our payment and fraud prevention external vendor partners.

Essential Functions

• Create operational reporting and act as the lead for the day-to-day performance measurement of our payment platform
• Analyze outcomes, report results in a consistent format that can be comprehensible to a varied set of audiences
• Utilize knowledge of performance data to help inform the payments and fraud roadmap
• Develop an understanding of the payments platform and processes to deliver deep analytical insights (trends, KPI’s, payment processing costs, alert monitoring, etc.)
• Identify areas of improvement within fraud space
• Handle escalations as appropriate from members and internal peers
• Understanding of key business processes and competitive strategies related to security and fraud
• Help create visualizations and dashboards to trend/track metrics and alerts
• Explore potential with submitting evidence to dispute chargebacks

Skills And Qualification

• 3+ years’ experience using analytics to drive key business decisions; business/product/marketing analytics, business intelligence, and strategy consulting
• Ability to take initiative and own projects to completion
• Experience with Datadog or comparable software a plus
• Willingness to learn and adapt
• Experience working with large acquiring and fraud prevention third-party vendor partners
• Knowledge and understanding of Visa and Mastercard tools - AVS, 3DS, etc
• Advanced proficiency in MS Excel and MS PowerPoint
• Experience with fraud detection, prevention within a payments or restaurant
• Spanish speaking skills are a plus
• Bachelors’ in CS, Statistics, Business, Economics or similar experience
• Understanding of statistical analysis and common pitfalls of data analysis

Benefits

• RBI is an active MAG (Merchant Advisory Group) member, this position will have the opportunity to network remotely and in person (twice a year) with other merchant members, vendors, financial institutions, and card networks for personal and professional growth
• Competitive salary and benefits
• Relocation assistance

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

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