JOB SUMMARY:

The position will report to the Bank’s Fraud Risk Manager and is responsible for assisting the Bank’s Risk Team in fraud monitoring activities across all of the Bank’s lines of business. This position requires identifying and resolving issues of moderate complexity. This position is at an intermediate professional level and requires strong execution and analytical abilities.

Responsibilities:

• Effectively utilize and operate all tools and technology appropriate to role (ex. Lexis Nexis, SQL, Microsoft Office, Etc.).
• Determine existing fraud trends by analyzing accounts and transaction patterns.
• Analyze transaction data with a view to optimize risk management strategies for clients.
• Develop suspicious activity reports (SARs) for identified unusual activity.
• Generate periodic reports and monitor real time queues to identify high risk transactions.
• Interact with the Bank’s data processors and clients to validate information and to confirm or cancel authorizations.
• Respond to inbound calls from customers and other financial institutions concerning unusual activity
• Maintain knowledge of industry best practices and technologies within payment risk management.
• Develop in-depth knowledge of risk management products through research and testing in order to act as subject matter expert to clients and other team members.
• Interact with other departments/lines of business on resolution of issues (ex. Operations Department, and CFSB clients).
• Recommend fraud mitigation processes for emerging transaction patterns and trends.
• Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and suspicious activity.
• Ensure escalation of fraud cases are properly handled and documented according to procedures.

Knowledge, Skills, and Abilities:

• Knowledge of various customer types and their respective functions (ex. Money service businesses, money transmitters, pre-paid card programs, debit card programs, and retail banking customers desired).
• Background in analyzing large sets of transaction data to identify patterns and trends.

Education, Training, and Experience:

• Experience with interpreting results from fraud tools used to combat financial fraud
• Bachelor degree in Finance, Business, Science, Engineering, Computing or related field.

Salary Range: $60,000-90,000/ year

"Base salary range does not include performance-based bonus and/or other benefits, where applicable. Actual base salary offer will vary based on skills and experience."