Fraud And Risk Associate, Support

About Fanduel Group
There are more ways to win, here at FanDuel. We’re willing to bet on it.
THE ROSTER…
At FanDuel Group, we give fans a new and innovative way to interact with their favorite games, sports, and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creative professionals to cutting-edge technology innovators, FanDuel offers a wide range of career opportunities, best-in-class benefits, and the tools to explore and grow into your best self. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.
Who We Are…
FanDuel Group is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.
FanDuel Group has a presence across all 50 states with approximately 17 million customers and nearly 30 retail locations. The company is based in New York with offices in California, New Jersey, Florida, Oregon, Georgia, Portugal, Romania and Scotland.
Its network FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer OTT platforms.
FanDuel Group is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and a constituent of the FTSE 100 index of the London Stock Exchange.
THE POSITION:
Our roster has an opening with your name on it
The Fraud and Risk Support Associate is primarily responsible for reviewing and resolving inbound and outbound customer fraud contacts across the platform.
This role requires intermediate to advanced experience in customer service as well as beginner to intermediate understanding of existing and emerging fraud risks within Daily Fantasy Sports, online gaming, or related industries. Fraud and Risk Support Associates must pass required licensing as mandated by various state gaming and racing regulatory bodies. Failure to be licensed or retain licensure will result in termination of employment. This position reports into the Fraud and Risk Support Supervisor.
THE GAME PLAN:
Everyone on our team has a part to play

• Assist in the detection of fraud trends using various tools and systems
• Conduct customer identity verification and document authentication
• Assist with monthly Fraud Support KPIs by organizing data to help improve operational performance and meet team support goals
• Assist in occasional reviews of reporting to identify, escalate, and resolve suspicious activity
• Be part of a collaborative team using email and phone support to quickly resolve fraud related customer contacts
• Assist in the resolution of chargebacks and/or player disputes as needed
• Perform account due diligence to mitigate loss
• Deliver outstanding fraud support to our growing community of avid sports fans

THE STATS:
What We're Looking For In Our Next Teammate

• Experience with payment processors (Braintree, PayPal etc.) preferred
• Experience with help desk software (ZenDesk, Oracle etc.) preferred
• Availability to work flexible hours that include nights and weekends
• Basic understanding of online gaming fraud schemes and categories as well as common fraud prevention strategies and systems
• Passion for sports and/or gaming industry is a plus
• Basic analytical problem-solving skills
• Excellent verbal and written communication skills
• Minimum 1 year of fraud experience in Daily Fantasy Sports or related online gaming, sports betting/e-commerce fields

PLAYER CONTRACT:
We treat our team right

• Opportunities to build really cool products that fans love
• Flexible vacation allowance to let you refuel
• Hall of Fame benefit programs and platforms
• From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give. Competitive compensation is just the beginning. As part of our team, you can expect: An exciting and fun environment committed to driving real growth
• Mentorship and professional development resources to help you refine your game

FanDuel Group is an equal opportunities employer and we believe, as one of our principal states, “We Are One Team!” We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included. We want our team to include diverse individuals because diversity of thought, diversity of perspectives, and diversity of experiences leads to better performance. Having a diverse and inclusive workforce is a core value that we believe makes our company stronger and more competitive as One Team!