Collections Assistant Jobs

Handle any customer calls or communication that requires escalation and ensure that management is aware of any potential issues.

Knowledge of an experience using the principles and practices of supervision.

Associate's degree (A. A.) or equivalent from two-year College or technical school preferred; or equivalent combination of education and experience.

Conduct, evaluate and help manage collection activities.

Work with Billing Manager on any billing discrepancies.

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Project management skills including scheduling and timelines, budgeting, and communications

Manage cross-functional collaboration on global CRQ, establishing key 360 deliverables against timelines defined by Creative Ops

Excellent interpersonal skills + customer service orientation

Excellent computer skills with priority in Microsoft Office, specifically Word, Excel and PowerPoint

Lead end-to-end marketing strategy for all anniversary kit programs – from product concepts to 360 activation planning

Support end-to-end marketing strategy for annual Holiday program – from product concepts to 360 activation planning

Data entry for GIS information logging.

Must have a reliable vehicle for On-call requirements.

Job training will be provided in-house. The cost for required certifications will be compensated upon completion

Works under the general supervision of the Operations Supervisor.

Assists the Operations Supervisor in inspecting lateral lines installed for new or existing construction when necessary.

Handles lines, cables, hoses, and special equipment in connection with cleaning, inspection, and maintenance of the sewer system lines.

Communicates any changes in account to managers, customer service, sales rep and billing

Reports all AR requests received to National Credit Manager and responds as needed

High school diploma or GED or 2+ years equivalent work experience

Maintains steady and continuous workflow on accounts

Solicits payments on overdue accounts

Sends aging report to customers as needed

Preferred Education, Skills, & Experience

Manage daily emails as they come in from collections management team and staff

Strong, accurate data entry skills

Manage Bankruptcy Notices, Hardship Notices, POA / Guardianship documents, Disputes, Probates, Medical expense verifications and Deceased account information

At least one-year experience in a healthcare office, production, or clinical environment or comparable classroom experience

Ability to learn, understand, and work within specific client requirements

Strong communication skills and people management skills.

Regularly report customer and collection updates with management and counsel.

Proactively contact customers to manage and collect on balances owed.

Manage and process payments, including credit card, debit card and ACH templates.

Demonstrate excellent customer service skills using phone, text and email.

8+ years experience in a collections role, managing a portfolio of client accounts.

Participate in the development of new collections care and data management practices.

Assist with production of materials for interpretation, education, development, and marketing/communications staff.

As requested, purchase supplies and assist with tracking expenses.

Assist with object condition reporting and artwork installation as requested.

Contribute to social media program and preparation of materials for publicity and promotion.

Collaborate effectively with staff and departments in Museum, FAC, and College, including interns and student workers.

Coordinate with off-site storage property management

Contribute to updating Collections Management System (TMS) and use TMS to support collection research requested by the public and other departments.

Advanced experience using online databases

Strong organizational skills and the ability to multi-task in a fast-paced environment.

Experience working within and managing a budget

Strong interpersonal skills, courteous and professional demeanor

Are you the one we are looking for?

6. Managing end to end of training program and Trainee performance until the trainees graduate to production

7. Take relevant actions in line with Training methodologies to improve trainee performance

5 years of communications, celebrity/brand management, event/agency experience

Assist with management of budget and track invoicing for collaborations.

Manage external partner-specific requests needed by multi-functional teams including online and social media special events/activities.

Create and manage database for regionally relevant talent Globally.

Handle logistics and coordination of talent appearances, travel arrangements, itineraries, green room requirements, and run of shows.

Expand knowledge of international landscapes and familiarize yourself with cultural nuances.

Status for management of accounts.

Medical Benefits for Full Time

Communicate directly with patients regarding their financial responsibility from services at Long Island Speech.

Document all calls timely and accurately.

Establish payment arrangements per company policy.

Assist with other billing/collection duties, as needed.

Contact past due accounts/collections for all company locations.

Follow and keep updated company Credit Policy and follow terms and conditions.

Bi-Monthly follow up of friendly reminders and electronic statements through Outlook

Collection calls daily for past due accounts 31 days plus.

Answer customer questions about invoices and do research needed on billing questions

Send service hold notices for failure to pay accounts

Strong time-management skills and multi-tasking abilities.

Management of invoice formats; including development and implementation.

Ability to manage multiple tasks/projects and competing requirements, often under strict deadlines.

Minimum 2 years of experience

Excellent written and verbal communication skills.

Exceptional organizational skills, follow-up skills, and attention to detail.

3+ Years of Collections Servicing and Recovery Management experience

Responsible for the management of all employees including staffing, compensation, performance management, training, and development, & succession planning

Ability to lead teams across multiple locations, remotely, and manage Vendor servicers relationships with successful outcomes

Similar combination of education and experience will be considered

Relevant work experience at lending organizations (consumer finance companies, mortgage companies, banks)

3+ Years leading and/or partnering on a successful Workforce Management and Dialer strategy

8+ years progressive management experience

Experience and knowledge of functional tools and infrastructure

Bachelor’s degree or equivalent combination of education and experience

Progressive experience in leading employees in multiple locations, and significant experience developing and implementing solutions

Implements goals, objectives, and work standards for the department.

Applies policies and procedures that comply with regulatory and statutory guidelines, rules, and standards.

Work with Digital Archivist to document and catalogue rare books transferred to archives in collections management database

Coordinate all physical requirements of material transfers, such as shipping or local delivery/pick-up logistics

Bachelor's Degree or equivalent experience in libraries, museum studies, or related field

1 years’ experience working with library collections

1 years’ experience with library systems or databases required

Previous experience working with EOS Library System

Assist with Integrated Pest Management by monitoring, collecting data, and responding to pest activity.

Experience handling fine and decorative art

Knowledge of museum numbering systems

Experience with condition reporting and the corresponding nomenclature

Experience with object rehousing for storage

Experience with using a HEPA vacuum

2+ years experience of collections, either in Accounts Receivable or credit with client facing responsibilities

Banking operations experience in specified or comparable area preferred

Knowledge of invoice financing / factoring preferred

Excellent verbal and written communication skills

Oversee and manage day to day functions for all Servicing & Collections

Manage overall customer support function, largely via support tickets (email) and phone

People skills, discretion, persuasion, and time management skills

Work closely with customers to manage late payments and delinquent accounts

Select and manage the relationship of third-party collection agencies

At least 5 years' experience in collections

Auto loans / automobile lending collection experience is Preferred

A real team player with effective communication skills.

Registration background and deep knowledge of registration best practiced related to collections care and management.

Implements and oversees environmental monitoring programs, including temperature and humidity monitoring, integrated pest management, and storage and housekeeping.

Experience creating, maintaining, and managing records within the Gallery Systems Suite (The Museum System, eMuseum, and Media Studio).

Strong written and oral communication and organizational skills.

Responds to external and internal requests for collections information, providing digital access to information (e.g. images) and physical access as appropriate.

Coordinates and oversees special projects, such as conservation treatment and object preparation work, as needed.