Servicing & Collections Lead Jobs

We're a mission-led financial technology startup aimed at helping small and medium businesses. We currently operate in stealth mode, meaning while we have a live product and revenue, we don’t openly advertise our product or customers on social media platforms.

We’re early stage.

That means you will have a significant impact on the business’s trajectory, as well as the opportunity to participate in equity ownership when the company’s valuation still has LOTS of room to grow. You’ll also have the opportunity to gain experience in an early-stage venture-backed company, working closely with leaders who helped build products and companies like the Goldman Sachs Apple Card, Honey, Amazon, and Affirm.

We're well funded.

We’ve raised significant capital from top tier venture capitalists. This means that we have several years of runway, and believe we’re in a very good position to continue growing at a healthy pace - which is where you come in :)

The role

We are seeking an innovative, customer-centric, data-driven Servicing and Collections lead to act as a key part of our Operations team. You will be responsible for the complete management of all customer servicing and collections within our ecosystem, utilizing a range of internal and external resources, and working with our partners to resolve delinquencies.

We are focused on unlocking working capital for small and medium businesses, allowing them to manage and grow their company more effectively. This means you are largely interacting with either business owners or Accounts Payable teams, and customer interactions are polite and professional, which is not always the case with consumer credit servicing & collections.

This is a collaborative, fast-paced, and fun environment. A work-hard, play-hard mindset is required to do well here.

About You

• Banking operations experience in specified or comparable area preferred
• Think like an owner mentality
• Excellent verbal and written communication skills
• Knowledge of invoice financing / factoring preferred
• 2+ years experience of collections, either in Accounts Receivable or credit with client facing responsibilities
• Detail obsessed, precision oriented
• Ability to multitask and maintain a solution-oriented attitude, even when dealing with frustrated customers

What your day-to-day will look like

• Resolve issues and report trends in commonly seen issues back to the Product and Engineering team
• Identify and explore opportunities across the full customer journey and improve the customer experience.
• Work with other departments to develop key performance metrics that can influence process improvements.
• Coordinate late payment and follow up with our commercial partners
• Provide evaluations and recommendations of resources needed to accommodate increases in volume due to company growth. Assists in implementing these improvements.
• Oversee and manage day to day functions for all Servicing & Collections
• Manage overall customer support function, largely via support tickets (email) and phone

Have we got your interest? Our recruitment process is:

• Submit your application
• Phone screen
• Three 45-min interviews, all over Zoom

If this sounds like a potential fit with a fast-paced, collaborative team, we look forward to hearing from you.