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Client Experience Manager Jobs

Client Experience Manager Jobs
By CarCare To Go At Rockville, MD, United States
Experience and comfort using customer-relationship management software
Manage clients who come in for service appointments
Coordinate with vehicle technicians to ensure seamless client experience from start to finish
Manage appointments including scheduling, communication, and payments
Identify opportunities to improve customer experience and continuously find operational efficiencies to work smarter
3+ years experience in client service role (could be anything from automotive to restaurants to hospitality to retail)
Gestionnaire De L’expérience Client / Customer Experience Manager
By Tesla At Kirkland, WA, United States
Self-starting entrepreneur with exceptional management skills and great attention to detail
Apte à obtenir les certifications locales nécessaires, le cas échéant
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Ensure team is fluent in all aspects of product knowledge
Responsible for ensuring all employees provide best in class customer experience for every customer
Client Experience Manager Jobs
By Franklin IQ At Arlington, VA, United States
Experience with management consulting on organizational development, coaching, professional leadership development, conflict resolution and/or cultural change management
Experience with human capital management consulting, strategy development, learning and development, and/or facilitation
Understanding of Microsoft Suite of Products, CRM systems, Project Management software, Adobe products, Virtual Meeting platforms in a PC environment.
Leading a team to achieve project goals, meet contractual requirements and client expectations within the firm's quality standards
Developing an approach and related project plan to meet contract requirements and client expectations
Prioritizing and delegating work to teammates to meet contract requirements and client expectations
Client Experience Manager Jobs
By Q2 At United States
Participate in cross-sell campaigns as identified by Management.
Proven relationship-building skills and experience maneuvering internally within a large corporation and externally within a client organization.
Advanced knowledge in assisting and advocating for client completion of Project Workbooks, RFQs and Pre-Qual docs.
Q2, banking or banking software experience
Exceptional level of knowledge of company products and services and may be tasked with introducing new products.
Hybrid & Remote Work Opportunities
Client Experience Manager Jobs
By Movable Ink At New York, NY, United States
2+ years of Account Management, Client Services or Digital Marketing Experience
Experience building relationships to grow business. Clients think of you as a "partner," not just a vendor
Domain knowledge of two or more of the following: SaaS, mobile, ESPs, APIs, marketing automation, marketing analytics or programming
Proven knowledge of key digital marketing metrics and strategies that can increase engagement (web, display, mobile, email, etc.)
Experience presenting and influencing client audiences
Act as the internal point of contact for updates on account health and escalating churn risks as needed
Client Experience Associate Jobs
By Atticus At Los Angeles, CA, United States
the leading platform connecting people with disabilities to government benefits.
You have completed a socially-focused, hands-on internship or have significant volunteer experience.
You have experience using Salesforce and/or Front.
$1,000 reimbursable stipend for education and training outside of work
You have a Bachelor's degree from a top four-year university with strong academic performance.
You're a quick learner and a competent writer, able to master complex new topics and platforms when given instruction and support.
Client Experience Specialist Jobs
By Atticus At Los Angeles, CA, United States
the leading platform connecting people with disabilities to government benefits.
You have experience using Salesforce and/or Front.
$1,000/year reimbursable stipend for education and training outside of work
You're a quick learner and a competent writer, able to master complex new topics and platforms when given instruction and support.
You've previously worked at a fast-growing startup or particularly high-performing service/sales/support team from a company known for great customer service.
Medical and dental insurance with 100% of employee premiums covered
Client Experience Specialist Jobs
By Zing Manufacturing At Texas, United States
We're on the hunt for dynamic Client Experience Specialist that will exemplify the innovation
• Excellent verbal and written communication skills with attention to detail
• A proven self-starter with problem-solving skills
• Proven organizational and problem-solving skills
• Art/creative experience a plus
• Offer support and solutions to customers in accordance with the company's customer service policies
Client Experience Manager (Remote)
By SmartCommerce At Atlanta, GA, United States
Experience in Brand Management, Agency and/or Digital Strategies
Excellent knowledge of management methods and techniques
Stay knowledgeable on all product offerings and enhancements
Proven working experience as an Account Manager/Client Success
Develop and maintain exceptional customer service experience
Working knowledge of customer service software, databases and tools
Client Experience Specialist Jobs
By Olly Olly At Austin, TX, United States
2+ years of experience in sales and/or client retention and great customer service qualities
Stellar English skills, both in writing and speaking, while using them creatively in a professional setting
1+ years of experience with digital marketing products and services
The ability to stay calm and find the right approach to manage escalations (irate calls)
Communication| Excellent written & verbal communication skills, ability to proactively network and establish effective working relationships both internal and external stakeholders
Medical, dental, and vision health benefits options
Client Experience Coord Jobs
By Medxcel Facilities Management At Greater Indianapolis, United States
Process emergency management requests by engaging key stakeholders within leadership teams across the organization
Use telephony system to manage call interactions and respond to emails
High school or equivalent required; college education preferred
Experience using Microsoft office required
Experience in service oriented field interacting with customers required
Experience in utilizing a ticketing or dispatch system preferred
Client Experience Manager Jobs
By Short Story At San Francisco, CA, United States
3+ years of experience in a Customer Care Manager or Client Experience Lead role or other equivalent work experience
Experience with having managed a team of 3 associates or more
Leading and inspiring a team of 5-10 associates working both in-office and remotely
CX Operations: Complete ongoing clerical, administrative, and routine tasks to keep our day to day client experience operations running smoothly
Strong problem-solving skills with the ability to think analytically while working in a fast-paced startup environment
Previous experience working in ecommerce or a tech startup is a plus
Client Experience Business Analyst
By CoreLogic At United States
Customer driven with excellent oral and written communication skills and general analytical, problem solving, and project management skills
Experience developing requirements and demonstrating reporting to end users
Design, develop, and maintain a knowledgebase of best practices, training guidance, and how-to materials related to Power BI
Clearly defined product benefits and implementation strategies to support client ROI
Experience in business case development and ability to effectively present business cases to business unit leadership
Client-first, focused on continuous improvement to drive a positive experience
Associate, Client Experience - Corporate Issues
By Weber Shandwick At New York, NY, United States
What We Are Looking For -Crisis communications, issues management, and/or public affairs experience
Highly effective oral and written communication skills -Basic familiarity with corporate financials
Ability to prioritize multiple tasks and manage deadlines in a consistent manner
Ability to take ownership, manage and see projects through from start to finish -Proactive self-starter and a quick learner
1-3 years of professional experience: in an agency/strategic consulting firm, political campaign or organization, law or similar setting
Prepare strong initial drafts of client-facing materials and interface directly with clients as appropriate
Client Experience Coordinator Jobs
By Cartier At New York, United States
• Utilize Maison storytelling and heritage to enhance the client experience
Maison / industry knowledge and compliance
• Develop fundamental brand knowledge to convey Cartier heritage and values
• Consistently reach and aim to exceed all KPIs
• Support the general upkeep and appearance of the sales floor, wrap rooms, and CS areas
• Participate in daily set up and break down of boutique for opening/closing as needed
Client Experience Jobs
By Mindbloom At United States
Experience: NPS > Amazon, Netflix, and Apple
Hire a Support Lead and Guide Lead Manager
D2C Service Pro: Experience directly supporting high-touch consumer customers and delivering exceptional client experiences
Mission-Obsessed: You have a deep personal connection to our mission and artistic vision for crafting psychedelic therapy experiences
Remote-able: You excel in a remote-first, writing-based culture of freedom and responsibility
Freedom: Design your own workday - we’ve been remote-first, asynchronous from founding
Manager, Vip Client Experience
By Harry Winston At New York, NY, United States
Managerial skills and experience in coaching remote teams
Key Duties, Responsibilities and Accountabilities
Map out client development journey including event, gifting, experiences, etc
Partner with CRM team to develop and implement elevated outreach tools and communications, experiences, and gifting
Be able to personally assist VIPs, therefore demonstrating high level of communication and service skills in order to lead by example
At least 7 year experience in the luxury goods sector or relevant retail industry
Account Manager, Client Experience
By Amsive At Bolingbrook, IL, United States
Strong project management and organization skills, ability to prioritize and manage multiple projects and inspire trust with team members
Become proficient in company designated tools for success in project and account management
Log all resource hours into Amsive designated project management tool (Asana) daily.
Maintain and/or improve account profitability through effective scope management
Experienced in compiling, documenting, and communicating client requirements to internal stakeholders (in digital marketing, or creative services, or operations)
This is a REMOTE position. Candidates can be located anywhere in US Time Zones.**
Commercial Bank Client Experience Research Associate
By JPMorgan Chase & Co. At Chicago, IL, United States
1-2 years project management experience
Required Qualifications, Skills And Capabilities
Preferred Qualifications, Skills And Capabilities
Manage research flow and client-recruitment for research process
Build research surveys as needed, recruit clients for interview research and manage research initiatives
2-3 years of experience in voice of customer or client experience roles with true passion for insights generation, leveraging innovative technologies
Client Experience Representative Jobs
By Lifes A Dream Travel At Las Vegas, NV, United States
Related travel experience and industry knowledge is essential
Conducts consultations with clients to discuss all details of their desired travel experiences, needs, and budget
Manage reservations, special requests, and payments
Self-driven in an autonomous, remote environment
Designs logistical fun & exciting itineraries
Sell transportation, accommodations, activities to our guests

Are you passionate about creating an exceptional client experience? We are looking for an experienced Client Experience Manager to join our team and help us provide the best possible service to our clients. You will be responsible for developing and implementing strategies to ensure our clients have a positive and memorable experience. If you have a passion for customer service and a drive to exceed expectations, this could be the perfect opportunity for you!

Overview A Client Experience Manager is responsible for creating a positive customer experience for clients of a company. They are responsible for managing customer relationships, providing customer service, and ensuring customer satisfaction. They are also responsible for developing strategies to improve customer experience and loyalty. Detailed Job Description A Client Experience Manager is responsible for creating a positive customer experience for clients of a company. They are responsible for managing customer relationships, providing customer service, and ensuring customer satisfaction. They are also responsible for developing strategies to improve customer experience and loyalty. They must be able to identify customer needs and develop strategies to meet those needs. They must be able to analyze customer feedback and develop strategies to improve customer experience. They must be able to develop and implement customer service policies and procedures. They must be able to provide customer service training to staff. They must be able to develop and implement customer loyalty programs. Job Skills Required
• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to identify customer needs
• Ability to analyze customer feedback
• Ability to develop customer service policies and procedures
• Ability to provide customer service training
• Ability to develop and implement customer loyalty programs
• Ability to develop strategies to improve customer experience
• Knowledge of customer service software
Job Qualifications
• Bachelor’s degree in Business Administration, Marketing, or related field
• At least 3 years of customer service experience
• Experience in customer relationship management
• Experience in developing customer service policies and procedures
• Experience in developing customer loyalty programs
• Knowledge of customer service software
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management
• Knowledge of customer service software
• Knowledge of customer loyalty programs
• Knowledge of customer service policies and procedures
Job Experience
• At least 3 years of customer service experience
• Experience in customer relationship management
• Experience in developing customer service policies and procedures
• Experience in developing customer loyalty programs
• Experience in providing customer service training
Job Responsibilities
• Manage customer relationships
• Provide customer service
• Ensure customer satisfaction
• Develop strategies to improve customer experience and loyalty
• Identify customer needs
• Analyze customer feedback
• Develop and implement customer service policies and procedures
• Provide customer service training to staff
• Develop and implement customer loyalty programs