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Client Experience Manager Jobs
Company | Movable Ink |
Address | New York, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-08-19 |
Posted at | 9 months ago |
Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world's most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan.
- Posses a comprehensive understanding of client's business, program goals and objectives; drive strategic use cases to ensure Movable Ink's software drives measurable and scalable value
- You will be the day to day point of contact for a book of business, communicating and collaborating through campaigns and projects, and holding regularly scheduled calls with clients, when applicable, with a healthy level of autonomy
- Instill testing best practices to prove ROI value of Movable Ink
- Train and/or mentor other team members, as needed
- Act as the internal point of contact for updates on account health and escalating churn risks as needed
- Act as an internal project manager for custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product owners
- Collaborate positively with the Sales team to identify and foster up-sell and cross-sell opportunities within existing client-base
- Maintain a best in class retention rate and realize growth within your covered book of business
- Independently lead interactive brainstorming sessions to find new and innovative ways to use our technology; conceive, develop, and execute client-specific email marketing strategies
- Domain knowledge of two or more of the following: SaaS, mobile, ESPs, APIs, marketing automation, marketing analytics or programming
- Familiarity with HTML and CSS
- Experience building relationships to grow business. Clients think of you as a "partner," not just a vendor
- 2+ years of Account Management, Client Services or Digital Marketing Experience
- Proven knowledge of key digital marketing metrics and strategies that can increase engagement (web, display, mobile, email, etc.)
- Experience presenting and influencing client audiences
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