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Client Experience Manager Jobs

Client Experience Representative Jobs
By Lifes A Dream Travel At Ohio, United States
Related travel experience and industry knowledge is essential
Conducts consultations with clients to discuss all details of their desired travel experiences, needs, and budget
Manage reservations, special requests, and payments
Self-driven in an autonomous, remote environment
Designs logistical fun & exciting itineraries
Sell transportation, accommodations, activities to our guests
Director, Client Experience Jobs
By Assembly Global At Los Angeles, CA, United States
Connect the dots across multiple campaigns or accounts to continually tighten up recommendations that incorporate client/senior management feedback
Experience planning and executing across all media channels, traditional/linear and digital
Deep knowledge of performance media, audience strategy creation/application using syndication resource tools (i.e., MRI, Forrester, YouGov, Comscore), and marketing technology landscape
Business intelligence and competitive reporting knowledge/tool familiarity (i.e., Kantar, Nielsen) and narrative crafting
Lead media team in developing strategy/media plans that answer to the client’s business objectives
Communicate effectively with activation, sales, and internal team members to ensure direction is clear to minimize confusion
Client Experience Manager - Rodeo
By Versace At Beverly Hills, CA, United States
Manage clienteling program to cultivate appointment sales, new client acquisition, prospect conversion, and VIC development that increase client sales penetration.
Maintain knowledge of local current attractions and events surrounding the boutique and participate in networking activities including client events.
Foster a positive boutique culture, cultivating verbal and non-verbal behaviors among the team, that demonstrate a welcoming and elevated client experience.
Provide ongoing mentorship to boutique team to best support the improvement of proficiencies, attitudes, and behaviors that impact the client experience.
Ensure excellence in brand image through visual merchandising perspective.
Create boutique policies that ensure all team members contribute to the VM bar of excellence.
Director, Client Experience Jobs
By Datavant At United States
Strong interpersonal skills and a collaborative management style.
Project management / Six Sigma / PMP / LEAN certifications in continuous improvement methodology.
Knowledge of risk management or proven ability to learn challenging new topics quickly.
Lead 5-8 account managers to ensure the client experience is outstanding and that all meeting formats, communication, and reporting are consistent.
Proven service delivery experience related to software and services.
Experience working with Health Plans (preferred).
Client Experience Specialist Jobs
By U.S. Bank National Association At , , Id $52,530 - $67,980 a year
Bachelor's degree, or equivalent work experience
Up to three years of relevant experience
Strong customer service and problem-solving skills
Thorough knowledge of operational functions, systems, policies and procedures of assigned area
Basic knowledge of banking operations
Strong verbal and written communication skills
Client Experience Specialist Jobs
By U.S. Bank At United States
Bachelor's degree, or equivalent work experience
Up to three years of relevant experience
Strong customer service and problem-solving skills
Thorough knowledge of operational functions, systems, policies and procedures of assigned area
Basic knowledge of banking operations
Strong verbal and written communication skills
Client Experience Account Manager
By Lamark Media At Boca Raton, FL, United States
2 to 3 years account management / client service experience at an agency.
Experience with project management software, with willingness to learn Lamark’s systems.
Client Experience Account Manager Position Overview
Experience with lead generation and/or eCommerce campaigns utilizing any of the following channels:
Manage project and client profitability throughout the course of an engagement
Educate client on new offerings and trends that could impact their business
Director Of Client & Retail Experience
By Milk Makeup At New York, United States
Well-developed organisational and time management skills. Ability to set priorities and meet reasonable deadlines consistently.
Great project management ability – organised and detail-oriented with a capacity to thrive in a fast-paced, team-oriented, deadline-driven environment.
Lead Education and Events team to develop product training programs for our own team and retail partner teams.
Actively seek feedback from stakeholders (e.g.brand and retailers) and prioritize the need to identify and develop the capabilities within the team.
Work experience in field + commercial sales and marketing in domestic and global organisations, specifically within the beauty and cosmetics industries
Significant experience working with both pure play and onmi channel retailers
Asset Management - Senior Client Experience Product Manager
By JPMorgan Chase Bank, N.A. At , New York, Ny Up to $190,000 a year
5+ years of digital product management, preferably in roles focusing on client facing experiences and user journeys.
Required qualifications, capabilities, and skills
Investment and Portfolio Management Tools platform.
Partner closely with other product managers on the team to ensure visibility and alignment across our digital, data and distribution ecosystem.
Must demonstrate initiative and ownership of assigned responsibilities.
A natural solution-provider, with ability to manage own workload in an efficient and structured manner.
Client Experience Coordinator Jobs
By Goldsmith & Co At New York, NY, United States
Strategically and proactively manage projects to ensure successful outcomes while working on multiple assignments with shifting priorities.
Build and maintain relationships with clients and candidates by managing written and verbal communication to drive the firm’s recruitment process forward.
Understand key client dynamics and internal priorities to efficiently coordinate client and candidate meetings and recurring project update calls.
Lead and collaborate with our team to enhance the coordination and research processes for optimized efficiency.
Provide a bridge of robust communication between our clients and our research team.
Help lead special projects that align with the Recruiting Team's mission and growth.
Client Experience Manager Jobs
By Poulin | Willey | Anastopoulo At Greenville, SC, United States
Organized with excellent communication and interpersonal skills.
Provide exceptional service to clients.
Answer questions and provide updates as needed.
Frequently call clients to aid in the investigation.
Greet clients and visitors with a smile and direct them to the proper conference area for meetings, depositions, and mediation.
Maintain neatness in the lobby, breakroom, restroom, and conference room areas.
Account Director, Client Experience
By Powell Tate At Washington, DC, United States
Participate in agency initiatives to build culture and engagement; participate in dedicated task forces based on experience, interests and expertise
Experience working closely with several types of teams including creative, strategy, media planning and public affairs
Ability to manage multiple projects at various stages simultaneously
Excellent writing skills across longer form content and ability to create effective PowerPoint presentations
Design and implement purpose/social impact/sustainability campaigns on behalf of corporate, brand and nonprofit clients
BA or BS in Communications or related degree
Client Experience Associate Jobs
By RIMOWA At Torrance, CA, United States
Proactively clientele utilizing in-depth product and process knowledge to deliver an exceptional customer service experience
Manage fraud management investigations and analytics
Preferred experience In sales force commerce cloud and CyberSource knowledge.
manage fraud management investigations and analytics
Foster customer relationships and deliver a positive experience across all omni-channel activities
Manage sales orders on a daily basis; partner with the fulfilment warehouse and carrier services on processing, shipping, returns, and cancellations
Client Experience Coordinator Jobs
By Cartier At Palo Alto, CA, United States
Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue
MS Office experience required; SAP knowledge preferred
Utilize Maison storytelling and heritage to enhance the client experience
Assist with organization and tracking of client experience tools such as food and beverage, Cartier gifts, stationery, and fragrance samples
Develop fundamental brand knowledge to convey Cartier heritage and values
Previous experience especially in luxury retail, service or hospitality industry is a plus
Assistant Client Experience Manager - Cartier Bellagio
By Cartier At Las Vegas, NV, United States
Assist management with various activities to facilitate seamless client experiences, including preparation, client entertainment, product presentation, and execution of client treatments.
Preferred 3 years of management experience, especially in luxury retail or hospitality.
Appointment management: pre-planning, coordination and review of upcoming appointments schedule with all team members to ensure clarity and flawless organization.
Proactively engage with management as necessary to escalate client’s feedback and share resolution and follow up.
Manage and mentor a team of Client Experience Coordinators to ensure they uphold all expectations for client experience delivery.
Share goals and actively provide ongoing coaching and feedback; performance management to ensure individual development and high performing team.

Are you passionate about creating an exceptional client experience? We are looking for an experienced Client Experience Manager to join our team and help us provide the best possible service to our clients. You will be responsible for developing and implementing strategies to ensure our clients have a positive and memorable experience. If you have a passion for customer service and a drive to exceed expectations, this could be the perfect opportunity for you!

Overview A Client Experience Manager is responsible for creating a positive customer experience for clients of a company. They are responsible for managing customer relationships, providing customer service, and ensuring customer satisfaction. They are also responsible for developing strategies to improve customer experience and loyalty. Detailed Job Description A Client Experience Manager is responsible for creating a positive customer experience for clients of a company. They are responsible for managing customer relationships, providing customer service, and ensuring customer satisfaction. They are also responsible for developing strategies to improve customer experience and loyalty. They must be able to identify customer needs and develop strategies to meet those needs. They must be able to analyze customer feedback and develop strategies to improve customer experience. They must be able to develop and implement customer service policies and procedures. They must be able to provide customer service training to staff. They must be able to develop and implement customer loyalty programs. Job Skills Required
• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to identify customer needs
• Ability to analyze customer feedback
• Ability to develop customer service policies and procedures
• Ability to provide customer service training
• Ability to develop and implement customer loyalty programs
• Ability to develop strategies to improve customer experience
• Knowledge of customer service software
Job Qualifications
• Bachelor’s degree in Business Administration, Marketing, or related field
• At least 3 years of customer service experience
• Experience in customer relationship management
• Experience in developing customer service policies and procedures
• Experience in developing customer loyalty programs
• Knowledge of customer service software
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management
• Knowledge of customer service software
• Knowledge of customer loyalty programs
• Knowledge of customer service policies and procedures
Job Experience
• At least 3 years of customer service experience
• Experience in customer relationship management
• Experience in developing customer service policies and procedures
• Experience in developing customer loyalty programs
• Experience in providing customer service training
Job Responsibilities
• Manage customer relationships
• Provide customer service
• Ensure customer satisfaction
• Develop strategies to improve customer experience and loyalty
• Identify customer needs
• Analyze customer feedback
• Develop and implement customer service policies and procedures
• Provide customer service training to staff
• Develop and implement customer loyalty programs