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Recruited by Lifes A Dream Travel 11 months ago
Address Ohio, United States
Client Experience Coord Jobs
Company | Medxcel Facilities Management |
Address | Greater Indianapolis, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-07-31 |
Posted at | 10 months ago |
Medxcel is here to lead the transformation of healthcare facilities management by incorporating a new approach to providing services. Created by healthcare, for healthcare, we have a dedicated focus on our people and customers, as well as providing tools, processes, support resources, data analytics and insource strategies that drive results.
- Demonstrate proficiency in handling interactions for all lines of business
- Utilize resources to provide accurate information to customers requesting service
- Process emergency management requests by engaging key stakeholders within leadership teams across the organization
- Obtain all necessary information and input into the CMMS
- Handle incoming calls and emails in a timely, professional, and courteous manner
- Make outbound calls for escalated issues
- Demonstrate ownership and perform necessary follow-up activities
- Document and escalate customer concerns
- Document and escalate safety incidents
- Handle incoming calls and emails in a timely, professional, and courteous manner
- Demonstrate proficiency in handling interactions, questions, and concerns from all internal customers
- Identify and investigate system or process issues, as requested
- Adapt to process changes by staying current with all new training materials
- Use telephony system to manage call interactions and respond to emails
- Data entry and analysis
- Assist with peer coaching
- Assist with visitor side by sides
- Perform tasks on behalf of other support departments as requested
- Ability to type 40 words/minute required
- Experience in utilizing a ticketing or dispatch system preferred
- Experience communicating with all levels of an organization including senior or executive levels preferred
- Experience using Microsoft office required
- Experience in service oriented field interacting with customers required
- High school or equivalent required; college education preferred
- Must be able to manage high call volumes while maintaining composure and positivity
- Must have strong written and verbal communication skills
- Must have excellent attention to detail
- Must have strong customer service skills, including the ability to diffuse tense situations
- Must be able to thrive in a fast-paced environment
- Must be able to navigate multiple systems simultaneously
- Must be able to adapt to change quickly and with a positive attitude
- Must have excellent active listening skills
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