Account Manager, Client Experience

Company Overview

Amsive is a data-centric omnichannel marketing services agency with approximately 1,000 employees. The agency’s roots are in digital/direct marketing and graphic communications and over the past 5 years have transformed into a leading strategic marketing services agency with a diversity of strategic offerings and solutions for marketing clients. We have brought together award-winning teams with deep data resources, expert marketing channel execution and industry experience across many client verticals. We bring our clients’ marketing to life by shaping strategy, identifying audiences, developing creative, and executing omnichannel communications across digital, direct mail and traditional media. We offer competitive wages, excellent benefits, and a positive work environment designed around the commitment to mutual respect and the challenge of contributing to the continued success of our organization. Explore our culture.

• This is a REMOTE position. Candidates can be located anywhere in US Time Zones.**

Summary

Amsive is hiring an Account Manager with prior experience across the Healthcare, Insurance, Consumer Finance or Retail Banking space. We are targeting client-facing experience and a marketing solutions background, including direct and/or digital marketing.

This is a REMOTE or ONSITE position. Candidates can be located anywhere in the Midwest OR on the East Coast. Occasional travel may be required to visit client locations and/or other Amsive office locations.

We’re looking for an Account Manager with a passion for online and offline marketing, a propensity to problem-solve, phenomenal attention to detail, and who displays strong leadership qualities. The candidate should be a self-motivated team player who can manage and prioritize multiple simultaneous projects and provide client facing proactive communication daily on strategy and project status.

Specific Duties and Responsibilities:

• Maintain and/or improve account profitability through effective scope management
• Lead role for client-facing interaction with agency day to day, owner of overall client satisfaction and proactivity of account to drive marketing goals.
• Schedule, organize and facilitate client campaign initiatives across all agency channels; hold regular internal meetings to effectively guide client conversation to ensure clarity and productivity
• Build empathetic personal relationships with clients and understand their business objectives to ensure partnership satisfaction
• Proactively identify new business opportunities with existing clients under management, working with Account Director and Sales to effectively bring them to closure.
• Be curious, with a thirst for learning more about data centric marketing
• Understand client business needs and objectives; develop cross-channel insights and recommendations to solve larger business problems and improve key performance metrics, develop key insights for quarterly and annual business reviews
• Work collaboratively with other team members to develop audience, creative, and channel testing ideas.
• Become proficient in company designated tools for success in project and account management
• Facilitate and manage the invoicing process
• Oversee implementation, delivery, and execution of program promise; manage client expectations by providing timing and budget implications of scope change requests
• Create and proactively manage internal timelines for projects and programs through proactive communication.
• Log all resource hours into Amsive designated project management tool (Asana) daily.
• Core responsibility to collaborate and oversee agency standards on key marketing service deliverables for mid-large agency accounts in the form of PowerPoints, POV’s and analytics reports from excel to dashboard technologies to optimize, and retain business.

Interactions:

The Account Manager will be a key member of our Customer Experience team and collaborate with internal Data & Analytics, Creative, Digital Media Direct Mail, and Email teams.

Qualifications:

• Some experience in working with Personally Identifiable Information (PII) desired as it relates to one-to-one marketing.
• 2-3 years + experience managing direct or digital marketing programs.
• Experienced in compiling, documenting, and communicating client requirements to internal stakeholders (in digital marketing, or creative services, or operations)
• Strong grasp and demonstrated application of marketing and communication principles
• Strong proficiency in the Microsoft Office Suite, especially PowerPoint and Excel
• Demonstrated excellence in building and maintaining profitable client relationships
• Strong written and verbal communication skills, a positive attitude, and the ability to thrive in a collaborative and fast-paced environment
• Must have experience overseeing implementation or managing and executing multi-channel marketing campaigns as main client point of contact
• Strong project management and organization skills, ability to prioritize and manage multiple projects and inspire trust with team members

Future-minded individual with a strong desire to contribute to an emerging leader in the omni-channel marketing space

If you need any assistance seeking a job opportunity at Amsive, or if you need reasonable accommodation with the application process, please call (331) 318-7800.

Amsive is proud to be an Equal Opportunity Employer. We are committed to building a supportive and inclusive environment for all employees. It is Amsive’s continuing policy to provide equal employment opportunity and not to discriminate on the basis of race, color, religion, pregnancy or childbirth, marital status, national origin, ancestry or citizenship status, age, disability, sex, sexual orientation, gender identity, veteran status or any other characteristic protected by applicable federal, state or local laws. This policy applies to all aspects of employment, including (but not limited to) application for employment, recruiting, hiring, compensation, benefits, promotions and transfers, training, layoffs, rehires, termination of employment and all other terms and conditions of employment.

As part of the Company's equal employment opportunity policy, Amsive will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.

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