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Client Experience Analyst Jobs in New York, New York

Client Experience Manager Jobs
By Movable Ink At New York, NY, United States
2+ years of Account Management, Client Services or Digital Marketing Experience
Experience building relationships to grow business. Clients think of you as a "partner," not just a vendor
Domain knowledge of two or more of the following: SaaS, mobile, ESPs, APIs, marketing automation, marketing analytics or programming
Proven knowledge of key digital marketing metrics and strategies that can increase engagement (web, display, mobile, email, etc.)
Experience presenting and influencing client audiences
Act as the internal point of contact for updates on account health and escalating churn risks as needed
Associate, Client Experience - Corporate Issues
By Weber Shandwick At New York, NY, United States
What We Are Looking For -Crisis communications, issues management, and/or public affairs experience
Highly effective oral and written communication skills -Basic familiarity with corporate financials
Ability to prioritize multiple tasks and manage deadlines in a consistent manner
Ability to take ownership, manage and see projects through from start to finish -Proactive self-starter and a quick learner
1-3 years of professional experience: in an agency/strategic consulting firm, political campaign or organization, law or similar setting
Prepare strong initial drafts of client-facing materials and interface directly with clients as appropriate
Client Experience Coordinator Jobs
By Cartier At New York, United States
• Utilize Maison storytelling and heritage to enhance the client experience
Maison / industry knowledge and compliance
• Develop fundamental brand knowledge to convey Cartier heritage and values
• Consistently reach and aim to exceed all KPIs
• Support the general upkeep and appearance of the sales floor, wrap rooms, and CS areas
• Participate in daily set up and break down of boutique for opening/closing as needed
Manager, Vip Client Experience
By Harry Winston At New York, NY, United States
Managerial skills and experience in coaching remote teams
Key Duties, Responsibilities and Accountabilities
Map out client development journey including event, gifting, experiences, etc
Partner with CRM team to develop and implement elevated outreach tools and communications, experiences, and gifting
Be able to personally assist VIPs, therefore demonstrating high level of communication and service skills in order to lead by example
At least 7 year experience in the luxury goods sector or relevant retail industry
Part Time Analyst, Digital Client Experience Platforms Self-Service
By Morgan Stanley At New York, NY, United States
Profile management of contact and KYC (Know Your Customer) information,
Preferred: Finance industry experience, particularly investments
Support the Product Owner in creating and refining requirements for development for both E*TRADE and Morgan Stanley web and mobile platforms.
Experience with digital web or mobile projects
Preferred: Agile development experience in a product or analyst role
Account preferences including various trading, display, and personalization settings
Director Of Client & Retail Experience
By Milk Makeup At New York, United States
Well-developed organisational and time management skills. Ability to set priorities and meet reasonable deadlines consistently.
Great project management ability – organised and detail-oriented with a capacity to thrive in a fast-paced, team-oriented, deadline-driven environment.
Lead Education and Events team to develop product training programs for our own team and retail partner teams.
Actively seek feedback from stakeholders (e.g.brand and retailers) and prioritize the need to identify and develop the capabilities within the team.
Work experience in field + commercial sales and marketing in domestic and global organisations, specifically within the beauty and cosmetics industries
Significant experience working with both pure play and onmi channel retailers
Client Experience Coordinator Jobs
By Goldsmith & Co At New York, NY, United States
Strategically and proactively manage projects to ensure successful outcomes while working on multiple assignments with shifting priorities.
Build and maintain relationships with clients and candidates by managing written and verbal communication to drive the firm’s recruitment process forward.
Understand key client dynamics and internal priorities to efficiently coordinate client and candidate meetings and recurring project update calls.
Lead and collaborate with our team to enhance the coordination and research processes for optimized efficiency.
Provide a bridge of robust communication between our clients and our research team.
Help lead special projects that align with the Recruiting Team's mission and growth.
Analyst, Pd & Client Calls
By Harry Winston At New York City Metropolitan Area, United States
• Excellent verbal and written communication skills with the ability to effectively interact with Management
Key Duties, Responsibilities and Accountabilities
• Fine Jewelry and gemstone knowledge/experience a plus
• Bachelor’s Degree or above with 4+ years of business experience preferred
• Proficient Microsoft Excel skills
• Strong organizational and problem solving skills necessary
Experience Analyst /Senior Experience Analyst (Product Owner)
By Navy Federal Credit Union At , Pensacola, 32526
Assist management with integrating usability studies, user research, and market analysis to into product requirements
Advanced analytical and research skills along with experience working with data in a highly analytic environment
Working knowledge of analytics, user experience design and business impact
Assist Manager, Member Segments, in gathering, analyzing, developing and creating user stories that capture the members and stakeholder’s needs
Manage segment backlog, aligning prioritization against strategic outcomes
Research, identify and analyze the needs and experiences of our member segments
Director, Client Experience And Client Experience Associate
By TAI (The Original Insurtech) At United States

Role can be located in either the US or Canada

Global Banking & Markets – Ficc And Equities Operations – Client Experience, Latam Client Onboarding (Spanish Speaking)- Analyst - Salt Lake City
By Goldman Sachs At , Salt Lake City, 84111, Ut
Project management ranging from small enhancements to large-scale, global initiatives
Excellent organizational skills to work in a dynamic environment with changing requirements
Design procedures to reflect changing regulatory requirements
Coordinate with internal and external clients to obtain relevant onboarding requirements
Excellent communication skills, both written and oral
Experience in liaising with clients both internally and externally on a global basis
Client Experience Analyst Jobs
By SpotOn At San Francisco, CA, United States
Experience with conflict resolution management techniques
Document ALL client interactions and transactions accurately in the database system (backlog & inbox management)
Must have excellent verbal and written communication skills to appropriately manage both internal and external partner relationships
Offers will be reflective of the candidate’s location and experience.
Maintain and upkeep knowledge of SpotOn products, services, and policies
Other duties as assigned by the supervisor or manager
Vp Or Svp, Client Experience
By Palladian Partners, Inc. At Silver Spring, MD, United States
Work together with the senior team to retain and grow current clients, attract new clients, and expand capabilities and offerings
Coordinate with project directors in their contract-level performance, budget and management, as well as their risk review and mitigation efforts.
Develop and execute innovative and creative solutions for account teams to offer Palladian’s clients
Strive for a deliberative, results-oriented, equitable, inclusive, transparent and mission-driven workplace.
Build and nurture client relationships by providing team leadership and strategic guidance to clients
Lead proposals, bids, extensions and recompetes, and help ensure market-appropriate and competitive proposal design and pricing
Client Experience Associate Jobs
By Atticus At Los Angeles, CA, United States
the leading platform connecting people with disabilities to government benefits.
You have completed a socially-focused, hands-on internship or have significant volunteer experience.
You have experience using Salesforce and/or Front.
$1,000 reimbursable stipend for education and training outside of work
You have a Bachelor's degree from a top four-year university with strong academic performance.
You're a quick learner and a competent writer, able to master complex new topics and platforms when given instruction and support.
Client Experience Specialist Jobs
By Atticus At Los Angeles, CA, United States
the leading platform connecting people with disabilities to government benefits.
You have experience using Salesforce and/or Front.
$1,000/year reimbursable stipend for education and training outside of work
You're a quick learner and a competent writer, able to master complex new topics and platforms when given instruction and support.
You've previously worked at a fast-growing startup or particularly high-performing service/sales/support team from a company known for great customer service.
Medical and dental insurance with 100% of employee premiums covered
Client Experience Specialist Jobs
By Zing Manufacturing At Texas, United States
We're on the hunt for dynamic Client Experience Specialist that will exemplify the innovation
• Excellent verbal and written communication skills with attention to detail
• A proven self-starter with problem-solving skills
• Proven organizational and problem-solving skills
• Art/creative experience a plus
• Offer support and solutions to customers in accordance with the company's customer service policies
Client Experience Manager (Remote)
By SmartCommerce At Atlanta, GA, United States
Experience in Brand Management, Agency and/or Digital Strategies
Excellent knowledge of management methods and techniques
Stay knowledgeable on all product offerings and enhancements
Proven working experience as an Account Manager/Client Success
Develop and maintain exceptional customer service experience
Working knowledge of customer service software, databases and tools
Client Experience Coordinator (Remote)
By FMG At Bethlehem, PA, United States

What We Do We’re a marketing software company that serves small business owners, primarily financial advisors, and insurance agents. About 40,000 small businesses use our tools to build websites and ...

Client Experience Specialist Jobs
By Olly Olly At Austin, TX, United States
2+ years of experience in sales and/or client retention and great customer service qualities
Stellar English skills, both in writing and speaking, while using them creatively in a professional setting
1+ years of experience with digital marketing products and services
The ability to stay calm and find the right approach to manage escalations (irate calls)
Communication| Excellent written & verbal communication skills, ability to proactively network and establish effective working relationships both internal and external stakeholders
Medical, dental, and vision health benefits options
Sr Director Of Client Experience
By Engage Partners Inc. At United States
Must have led an Account management Team before
· Advocates for the client with Product Management to drive product simplification for our customers
Manages budget and participates actively in the annual budgeting and periodic forecasting activities
REMOTE- Must live on East Coast or in MID WEST
Managing a Team of 10-12 Account Managers
· Ensures long term client satisfaction and retention. Manages client satisfaction survey delivery and feedback review.
Client Experience Coord Jobs
By Medxcel Facilities Management At Greater Indianapolis, United States
Process emergency management requests by engaging key stakeholders within leadership teams across the organization
Use telephony system to manage call interactions and respond to emails
High school or equivalent required; college education preferred
Experience using Microsoft office required
Experience in service oriented field interacting with customers required
Experience in utilizing a ticketing or dispatch system preferred

Are you passionate about creating an exceptional client experience? We are looking for a Client Experience Analyst to join our team and help us deliver the best customer service possible. You will be responsible for analyzing customer feedback, identifying areas of improvement, and developing strategies to ensure our clients have the best experience possible. If you are a problem solver with a passion for customer service, this is the perfect job for you!

Overview:

A Client Experience Analyst is responsible for ensuring that clients have a positive experience when interacting with a company. They are responsible for analyzing customer feedback, identifying areas of improvement, and developing strategies to improve customer satisfaction. They also work to ensure that customer service standards are met and that customer complaints are addressed in a timely manner.

Detailed Job Description:

A Client Experience Analyst is responsible for monitoring customer feedback and analyzing customer interactions to identify areas of improvement. They must be able to identify customer needs and develop strategies to improve customer satisfaction. They must be able to develop customer service standards and ensure that customer complaints are addressed in a timely manner. They must also be able to develop customer loyalty programs and ensure that customer service representatives are properly trained.

What is Client Experience Analyst Job Skills Required?

• Excellent communication and interpersonal skills
• Analytical and problem-solving skills
• Ability to work independently and in a team environment
• Knowledge of customer service standards and procedures
• Knowledge of customer loyalty programs
• Ability to develop customer service strategies
• Ability to analyze customer feedback

What is Client Experience Analyst Job Qualifications?

• Bachelor’s degree in Business Administration, Marketing, or a related field
• At least two years of experience in customer service or a related field
• Knowledge of customer service software
• Knowledge of customer loyalty programs
• Knowledge of customer service standards and procedures

What is Client Experience Analyst Job Knowledge?

• Knowledge of customer service standards and procedures
• Knowledge of customer loyalty programs
• Knowledge of customer service software
• Knowledge of customer feedback analysis

What is Client Experience Analyst Job Experience?

• At least two years of experience in customer service or a related field
• Experience in developing customer service strategies
• Experience in analyzing customer feedback
• Experience in developing customer loyalty programs

What is Client Experience Analyst Job Responsibilities?

• Monitor customer feedback and analyze customer interactions to identify areas of improvement
• Develop customer service standards and ensure that customer complaints are addressed in a timely manner
• Develop customer loyalty programs and ensure that customer service representatives are properly trained
• Analyze customer feedback and develop strategies to improve customer satisfaction
• Develop customer service strategies and ensure that customer service standards are met