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Client Care Services Manager Jobs

Manager, Client Services Jobs
By Guardant Health At Palo Alto, CA, United States
3+ experience managing or supervising a remote customer service/support team is desired
Help build Client Services strategy, processes and procedures during product launches to operationalize Guardant Health’s Oncology Product Portfolio and Offerings
Manage and coordinate weekly team meetings to update staff on new products and programs, update on procedures and share best practices
6+ years of experience working with customers in pharma, diagnostic, medical device, biotech or healthcare setting is required
Prior experience working within a commercial team is a must
Extensive knowledge of using and designing workflows in SFDC (CRM)
Manager Of Client Services - Remote
By CyberCoders At Charlotte, NC, United States
Support team as needed with communications, reporting, use of tools, and education resources
Marketing Agency Experience (HubSpot Partner Highly Preferred)
HubSpot Expertise and HubSpot Certifications
Develop/document processes and playbooks: delivering services, employee development, departmental ops, internal communication
Optimize processes and ensure a consistent standard of servicing clients
Educate and align team members while staying current on the entire portfolio of clients
Client Services And Network Manager
By Gaston College At Dallas, NC, United States
Experience with one or more Microsoft Platform Certifications (Power Platform Developer Associate, Azure Developer Associate, Microsoft 365 Certified preferred.
Manage a variety of databases
Three – Five years’ experience in Information Technologies, or another related area with experience architecting, implementing, and supporting Office 365 applications.
Experience administering O365, Exchange, Azure Active Directory and SharePoint environment
Help desk experience and ability to provide technical and end-user support
General knowledge of networking – IP, DNS, SMTP required
Client & Care Team Manager
By Marathon Health At United States
4 years of management or supervisory experience
Knowledge of population health management highly desirable
Ensure a highly functioning team to include talent management and development and team building
Experience working and managing remote team members
Experience in insurance, benefits or healthcare highly preferred
Experience in developing executive level customer relationships including negotiation, presentation and polished communication skills
Manager Of Client Services - Remote
By CyberCoders At San Diego, CA, United States
Support team as needed with communications, reporting, use of tools, and education resources
HubSpot Expertise and HubSpot Certifications
Experience developing and documenting processes and playbooks for delivering services, employee development, internal comms, etc.
Develop/document processes and playbooks: delivering services, employee development, departmental ops, internal communication
Optimize processes and ensure a consistent standard of servicing clients
Educate and align team members while staying current on the entire portfolio of clients
Care Services Manager Jobs
By The ALS Association At Worcester, MA, United States
Knowledge of Medicare, Medicaid, patient assessments skills, planning, and case management preferred
Minimum of three to five years of related professional experience, including direct care, case management and leadership or management experience
Actively manage a portfolio of patients, assuring patient and caregiver needs are met within the capabilities of The Association
Performs other related duties as assigned by management.
When supervisory responsibilities are assigned, the requirements are as follows:
Provide information on services and resources and printed/electronic educational materials available to persons with ALS and their families
Client Services Support Manager - Us
By Zimmermann At New York City Metropolitan Area, United States
A minimum of 5 years of experience in client services support and management
Excellent knowledge of management methods and techniques
A deep, extensive knowledge of all products, and their features and benefits
Business management or business administration degree preferred
Proven ability to skillfully manage complex client interactions and situations
Outstanding people skills with an ability to manage, motivate, and develop the team
Client Services Team Manager
By MediaRadar, Inc. At New York, United States
You have 2+ years of management experience.
Proactive mentality and excellent time management skills
Exceptional relationship building and relationship management skills
Manage and track team schedules, performance reviews, daily activities, and use the data to streamline team productivity.
Manage and facilitate cross-team collaborations with Sales, Marketing and Product.
You possess a BA/BS degree or commensurate experience.
Senior Client Services Manager
By Kyra At New York, United States
Extensive knowledge of social media platforms and campaign management
Manage the distribution of client invoices and reports; assist finance team during billing and collection process
Partner with sellers to manage custom programs and make recommendations for optimizations
Liaise with clients and agencies on creative assets, approvals, reporting needs, and other requirements to achieve timely deliverables
Help sellers to manage pipeline and develop strategies for new category development through pre-sales prospecting
Interface directly with clients’ marketers, brand managers, and social media teams to assist in all aspects of client programs
Sales & Client Services Manager
By My Echelon At Sarasota, FL, United States
Superior organizational, time management, and prioritization skills
Responsibilities of the Sales & Client Services Manager:
Sales & Client Services Manager Qualifications:
1-2 years of experience in a client, sales or customer-facing position
Excellent communication skills with high emotional intelligence to deal with customers and coworkers in a professional manner
Comprehensive sales training and mentorship are provided for all Sales & Client Services Managers in our organization***
Manager, Member Care Services
By Included Health At United States
Manage workflows/processes, competencies, staffing models, and metrics for each of your teams
Partner with training and Customer Success Managers to provide feedback and/or guidance on training needs
Healthcare experience and a minimum of 5 years professional experience
Bachelor's degree or experience in lieu of degree
Prior experience managing operations, budgeting, and forecasting
Experience creating new processes and modifying existing processes to meet business needs
Assistant Hospital Service Manager - Client Care
By Ethos Veterinary Health At San Diego, CA, United States
2 or more years of management experience or 4 years of veterinary industry experience
Works in collaboration with the leadership team to facilitate change management in the hospital
Highly competitive and comparable wages based on experience and skill set
Education, License and Job Requirements:
Manages equipment needs within the hospital
Manages day to day scheduling and long term schedule planning for support staff
Audiology And Customer Care Services Manager.
By Orka At United States

We are seeking an experienced process manager for our Audiology and Customer Care teams to help set up the infrastructure for our innovative hearing aid product. Built from the ground up, our ...

Data Analyst , Value-Based Care Services Client Analytics
By Signify Health At United States
Excellent oral and written communication skills; ability to present complex information in an understandable and compelling manner
Prepare a variety of reports including statistical analyses for stakeholders to assist with decision-making and tracking accountability.
Respond to Ad hoc reporting requests by creating reports as needed for specific situations.
Support acquisition and implementation of new information sources, data collection strategies, data governance, and analytics.
Help staff with data manipulation and analytic methods to improve analytic deliverables when required.
Bachelor’s Degree with concentration in health informatics, computing, epidemiology, statistics, or related field
Care Services Coordinator Jobs
By Clear Spring Health At , Miramar, Fl
Consult with members and / or caregiver to discuss identified care gap (i.e. colorectal cancer screening)
Consult and collaborate with member, caregiver and member’s primary care physician to set up member appointments
Documents and tracks outbound and inbound calls received using the Member 360 MedHOK platform
Answers and direct phone calls and assist members with questions
Review of claims for the identification of member’s visit to close identified care gaps
MedHOK administrative support for other departments
Client Services Manager Jobs
By Dragonfly Pond Works At Orlando, FL, United States
Experience with Florida's five water management districts is perferred
Strong interpersonal skills; relationship building, time management, and organizational skills.
Responds to and acknowledge all client inquiries in a prompt and professional manner. (Within 24 hours)
1+ years of client-facing experience in the fields of stormwater, environmental services, or landscaping is preferred.
Experience in sales, relationship development and or excellent customer experience desired.
Proven experience using Microsoft Excel, PowerPoint, and Word,
Manager, Care Services - Tampa, Fl
By The ALS Association At Tampa, FL, United States
Working knowledge of risk management, quality outcomes, and model of care.
Implement alternative education solutions to allow for the implementation of programs through in-person, virtual, and hybrid platforms.
Develop and monitor approved education program expenditures within approved budget.
Offer recommendations concerning current or future programs, including identifying processes, deadlines and milestones.
This job has no supervisory responsibilities.
Knowledge of healthcare facilities—operations, process of improvement, and quality.
Client Services Manager Jobs
By Concord Communications At Concord, NC, United States
Knowledge of IT best practices, policies and regulations
Knowledge of computer software, hardware, and procedures
Knowledge of technology innovations and trends
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Strong analytical and problem-solving skills.
Senior Manager, Client Services
By 829 Studios - Digital Agency & Marketing Consultancy At Boston, MA, United States
8+ years of experience in account management, preferably in a digital marketing agency.
Experience with client relationship management tools, such as Salesforce or HubSpot.
Experience in Agile project management methodologies is a plus.
Develop and implement processes and best practices to drive efficiency and effectiveness within the account management function.
Stay up to date with the latest industry trends and best practices in account management and digital marketing.
Adopt established account management standards and program management best practices.
Client Services - Sr Manager, Sourcing
By Magnit At United States
Previous sourcing management experience, procurement management, and client management experience.
Master’s Degree with Certification(s) in Supply Chain Management a plus.
Develop the stakeholder management strategy and deliver excellent supply chain service to those stakeholders, including designing and delivering solutions.
Provide updates on category strategies, vendor relationship management programs, including performance metrics.
Identify process and technology change management opportunities and develop recommendations.
Understanding and demonstrated use of Procurement Software (especially a Vendor Management System) and e-sourcing are highly desirable.

Are you looking for an exciting opportunity to lead a team of client care professionals? We are looking for a Client Care Services Manager to join our team and provide exceptional customer service to our clients. You will be responsible for managing the day-to-day operations of the client care team, developing and implementing strategies to improve customer satisfaction, and ensuring that all customer inquiries and requests are handled in a timely and professional manner. If you have a passion for customer service and are looking for a rewarding career, this could be the perfect job for you!

Overview:

A Client Care Services Manager is responsible for overseeing the client care services of an organization. They are responsible for ensuring that clients receive the highest quality of customer service and that their needs are met in a timely and efficient manner. They also ensure that customer service staff are properly trained and have the necessary resources to provide excellent customer service.

Detailed Job Description:

The Client Care Services Manager is responsible for overseeing the client care services of an organization. This includes managing customer service staff, developing customer service policies and procedures, and ensuring that customer service standards are met. The Client Care Services Manager is also responsible for developing and implementing customer service training programs, monitoring customer service performance, and resolving customer service issues.

What is Client Care Services Manager Job Skills Required?

• Excellent customer service skills
• Excellent communication and interpersonal skills
• Ability to manage and motivate customer service staff
• Knowledge of customer service policies and procedures
• Knowledge of customer service software and systems
• Ability to analyze customer service data
• Ability to identify customer service trends

What is Client Care Services Manager Job Qualifications?

• Bachelor’s degree in business, management, or related field
• At least 5 years of customer service experience
• Experience in customer service management
• Knowledge of customer service software and systems
• Knowledge of customer service policies and procedures
• Excellent communication and interpersonal skills

What is Client Care Services Manager Job Knowledge?

• Knowledge of customer service policies and procedures
• Knowledge of customer service software and systems
• Knowledge of customer service trends
• Knowledge of customer service metrics
• Knowledge of customer service best practices

What is Client Care Services Manager Job Experience?

• At least 5 years of customer service experience
• Experience in customer service management
• Experience in customer service training
• Experience in customer service data analysis

What is Client Care Services Manager Job Responsibilities?

• Manage customer service staff
• Develop customer service policies and procedures
• Ensure customer service standards are met
• Develop and implement customer service training programs
• Monitor customer service performance
• Resolve customer service issues
• Analyze customer service data
• Identify customer service trends