Client Services Manager Jobs

Are you passionate about Sales? Nature? If yes, this job opportunity may be for you.

Who are we?

Dragonfly Pond Works is an environmental service company specializing in stormwater management. Since 2006, Dragonfly has provided routine maintenance and repairs on stormwater devices, lakes, ponds, wetlands, and underground facilities. The Company services throughout the Mid-Atlantic and Southeast, from Maryland to Florida and currently has approximately 100 employees.

Strong sales experience in landscaping, stormwater, construction, extermination, or the facilities management industry may lead to strong success at Dragonfly Pond Works.

Role and Responsibilities

Based at the Orlando Florida Branch, this role functions as an integral component to the smooth and profitable execution of work performed by Dragonfly Pond Works.

The role of Client Service Manager is critical to the success of Dragonfly Pond Works because of its core purpose: to drive sales and revenue growth through nurturing relationships within the assigned region. This role functions as a technical expert to our clients and requires strong communication and interpersonal skills. In addition to the responsibility for achieving gross margin targets in accordance with applicable pricing models and templates, the Client Service Manager is also responsible for estimating proposals.

The responsibilities encompass the following:

• Leads, develops, and implements client touch programs to nurture relationships with existing clients, including site meetings, lunch and learns, drop-ins, and other activities.
• Estimates and generates proposals.
• Perform physical duties including but not limited to driving, walking on steep slopes, bending, kneeling, as well as use hands and arms to grasp, handle and reach.
• Responds to and acknowledge all client inquiries in a prompt and professional manner. (Within 24 hours)
• Recommends and sells additional services to existing accounts and clients.
• Serves as central and primary point of contact for all inbound client inquiries and requests.
• Pursues new leads generated by existing client base, digital campaigns, and tradeshows.

Underpinnings of Success

• College degree, preferred.
• 1+ years of client-facing experience in the fields of stormwater, environmental services, or landscaping is preferred.
• Experience with Florida's five water management districts is perferred
• Previous work experience illustrating a strong work ethic, an ability to work well in a team environment, independent thought and critical thinking, business acumen, and an internal motivation to succeed,
• Proven experience using Microsoft Excel, PowerPoint, and Word,
• Strong interpersonal skills; relationship building, time management, and organizational skills.
• Travel up 25% throughout FL
• Effective communicator, both written and verbal.
• Experience in sales, relationship development and or excellent customer experience desired.
• Ability to manage multiple projects,
• Must possess a valid driver's license and driver record requirements.
• Passion for problem-solving and working with people,
• Ability to lift up to 50 lbs. in a repetitious manner.
• Possesses core values compatible with those of Dragonfly Pond Works (Passion, Teamwork, Quality of Work, and Simplicity)

Why choose Dragonfly Pond Works?

Dragonfly Pond Works is a rapidly growing and expanding company. We offer opportunities for growth and professional development. Our priority is to ensure a respectful and equal work environment. We offer competitive pay on a biweekly pay schedule as well as a package of benefits that you can take part in after 90 days of being with us.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.