Client Services Manager Jobs

The purpose of this position is to oversee the technical support and service operations and functions within the City.
Essential Duties And Responsibilities

• Identifies and recommends upgrades and changes to hardware and software, maintaining efficient and effective operations in the City.
• Executes the hiring, training and overseeing of IT staff.
• Maintains knowledge of trends and developments in information technology, alerting senior staff of the effects widespread software and hardware revisions, changes, and discontinuation will have on the City’s systems and operations.
• Handles discipline and termination of employees in accordance with policy
• Oversees and facilitates the installation and maintenance of IT systems, hardware, and software.
• Ensures IS-related projects and tasks are completed within specifications, on time, and within budget.
• Provides constructive and timely performance evaluations.
• Facilitates and oversees the technical support and helpdesk roles, ensuring effective and helpful support is provided to end users.
• Coordinates and schedules large-scale software and hardware installations.
• Analyzes software and hardware needs for the City.

Supplemental Functions

• Performs other similar duties as required.

Knowledge
Job Specifications and Qualifications:

• Technical support
• Knowledge of computer software, hardware, and procedures
• Knowledge of technology innovations and trends
• Methods, tools, and techniques of testing, troubleshooting, problem solving, and maintaining hardware and software related to computers, mobile devices, audio visual, network, and communication systems.
• Knowledge of IT best practices, policies and regulations

Licensing And Certifications

• Valid North Carolina Driver’s License.

PLEASE NOTE: Applicants must meet the City’s criteria for an acceptable driving record.
Working Conditions / Physical Requirements

• Incumbents may be subjected to wetness and/or humidity, extreme temperature.
• Positions in this class require: standing, walking, sitting, talking, hearing, fine dexterity, reaching, pushing/pulling, lifting, vision.
• Light Work: Exerting up to 20 pounds occasionally, 10 pounds frequently, or negligible amounts constantly and/or walking or standing to a significant degree.

The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of the positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Fair Labor Standards Act (exempt/non-exempt) is designated by position. The employer actively supports Americans with Disabilities Act and will consider reasonable accommodations.
Required Skills

• Proficient with or the ability to quickly learn a broad array of networking and systems hardware and software
• Excellent interpersonal and customer service skills.
• Proficient with Microsoft Office Suite or related software.
• Excellent verbal and written communication skills.
• Excellent time management skills.
• Ability to explain technical issues to technical and nontechnical staff and customers.
• Superior understanding of computer and networking hardware and software systems.
• Strong analytical and problem-solving skills.

Required Experience

• Municipal government experience preferred.
• Bachelor’s Degree in Computer Science, Information Technology, or other related field of study from an accredited college or university, with at least five (5) years of relevant and supervisory experience; or the City may consider an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Please be sure to complete the application in full. Resumes may be uploaded with your application but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit. "See Resume" or "See Attachment" will NOT be accepted.
If multiple applications are submitted to an individual position, only the most recent application received prior to the posting closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account.
Processing applications can take an average of 6 – 8 weeks due to the high volume of applications received. It is not necessary to contact the Human Resources Office to check the status of an application. Upon the closing date, applications will be reviewed by Human Resources for the most qualified applicants.