Care Services Manager Jobs

SUMMARY: Established in 1985, The ALS Association is the only national nonprofit organization fighting ALS on every front. By leading the way in global research, providing assistance for people with ALS through a nationwide network of chapters, coordinating multidisciplinary care through certified clinical care centers, and fostering government partnerships, The Association builds hope and enhances the quality of life while aggressively searching for new treatments and a cure.

The Care Services Manager is responsible for developing professional and community relationships that will enable the Association to provide care and support to those living with ALS. As the Care Services Manager, you will be responsible for the management of the care services program, which may include but is not limited to ensuring the uniform delivery of high-quality, consistent services for individuals with ALS and their families and/or supervising care services staff within an assigned territory area. The Care Services Manager will also facilitate education, information, benefit, and clinical resource navigation assistance to persons diagnosed with ALS and caregivers.

DUTIES AND RESPONSIBILITIES:

• Work with Managing Director of Care Services/Care Services Director and care services staff to manage relationships with each multidisciplinary clinic and maintain strong communication with clinic staff
• Ensure databases is used consistently within the territory and established standard operating procedures are followed within the territory
• Actively manage a portfolio of patients, assuring patient and caregiver needs are met within the capabilities of The Association
• Conduct specialized care consultations and needs assessment for people living with ALS caregivers, and families in a variety of settings including virtual visits, by phone/email, in clinic, at support groups and at home visits, when appropriate
• Work with Managing Director Care Services/Care Services Director to establish strategic community and professional partnerships and collaborations.
• Facilitate resource support group meetings, engage participants, and schedule speakers as appropriate to meet the needs of the group.
• Offer recommendations concerning current or future programs.
• Coordinate referrals to ALS Association programs as well as healthcare providers and community agencies.
• Ensure reports, including statistical, outcome, and other metrics, are accurate and timely
• Provides in-service education programs to local hospice, home health agencies, hospitals, skilled care facilities, and other state social service agencies as needed.
• Provide information on services and resources and printed/electronic educational materials available to persons with ALS and their families
• Receive referrals and obtains all necessary patient, medical, demographic information, and documents from referral sources via various communication methods to establish and coordinate a plan of care.
• Work with Managing Director Care Services/ Care Services Director to identify and resolve operational and service barriers within the territory.
• Performs other related duties as assigned by management.
• Assist Managing Director Care Services/Care Services Director as assigned.
• Collaborate with the Managing Director Care Services/Care Services Director to evaluate care services programs for effectiveness and desired outcomes.
• Provide educational programs and act as a resource to the community and other staff.
• Ability to travel as required or requested

SUPERVISORY RESPONSIBILITIES:

• This position does not currently have supervisory responsibilities. However, it is possible that supervisory responsibilities may be added based on the needs of the role and the Association.

When supervisory responsibilities are assigned, the requirements are as follows:

• As required/requested, work with the Managing Director Care Services/Care Services Director to recruit, coach, mentor, train, and perform annual performance reviews of care services personnel
• As required/requested, supervises remote and office-based care services staff in the delivery of programs and services to individuals impacted by ALS and their families
• As applicable, conducts regular 1:1 meetings with assigned care services staff

QUALIFICATIONS:

• Ability to work occasional evenings and/or weekends for Association business and events.
• Display strong work ethic, personal integrity, and empathy.
• Minimum of three to five years of related professional experience, including direct care, case management and leadership or management experience
• Skilled communicator with superior interpersonal, verbal, and written skills
• Able to handle confidential information and maintain high confidentiality
• Knowledge of ALS is a plus but not required
• Excellent organization skills and attention to detail
• Ability to drive locally and travel nationally on Association business is required.
• Demonstrated ability to utilize management skills such as problem-solving, solid reasoning, critical thinking, budget/program planning, performance improvement, organizational planning, implementing, and monitoring performance standards
• Bachelor’s Degree in social work, public health, nursing, allied health care or a related area required, Master’s preferred.
• Ability to work independently with little supervision; must be a self-starter
• Excellent customer service skills
• Ability to manage multiple projects simultaneously
• Proficiency in Microsoft Office Suite. Salesforce and database experience a plus
• Experience with progressive neurodegenerative disease
• Knowledge of Medicare, Medicaid, patient assessments skills, planning, and case management preferred

The ALS Association’s pay range for this position is $49,175 - $69,392 annually.

The ALS Association has compensation ranges for various work locations throughout the United States, allowing us to compensate employees competitively and consistently in diverse geographic markets. The above-listed listed range shows prospective compensation for this role; the appropriate range will be established by what is eventually determined to be the candidate's primary work location. Various factors, including the complexity and significance of the role, job duties/requirements, relevant experience and abilities, and primary work location, determine individual compensation. Compensation ranges are evaluated and typically adjusted on a regular basis. Offers are made within the compensation range that is in effect at the time of the job offer.

The Association may, at its discretion, offer merit-based increases tied to individual performance. The benefits listed may differ depending on employment status with the Association. Healthcare benefits, a 401(k) plan with employer match, short-term and long-term disability coverage, basic life insurance, well-being benefits, paid time off and several paid holidays are available to Association employees, among other benefits.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

The ALS Association endeavors to make www.als.org accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please email [email protected]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Where permitted, employment is contingent upon proof of completion of the COVID-19 vaccination series (and booster(s), if eligible) by the employment start date, subject to potential exemptions to be considered on a case-by-case basis.

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