Call Center Representative Per Diem Remote Jobs

Fast learner who is eager to increase their knowledge and skillset

Contact qualified leads and offer promotional vacation packages

Customer Service or Sales Call Center experience is a plus

Proficient in basic PC knowledge

Excellent verbal communication skills while maintaining high quality on all calls

Performs assigned job duties and complies with company policies and procedures

High school diploma (or equivalent) and less than 1 year of experience; post-secondary school education may substitute for years of experience

Entry level job with little or no prior relevant work experience.

Acquires basic skills to perform routine tasks.

Troubleshoots and resolves customer complaints.

Work is prescribed and completed with little autonomy.

Works with either close supervision or under clearly defined procedures.

Two years of related experience in basic computer skills, clerical work, call center environment, or customer service

PACS experience preferred, but not required

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Compensation information confidentiality policy in accordance with legal requirements. 41 CFR 60-1.35(c)

Triage inbound calls from centers regarding case submissions, patient demographics, study status, radiologist communication, and complaints

Make outbound calls to centers for positive findings and additional study information

Understands the unique requirements of patients and provides appropriate direction

Provides patient education to provide patients the ability to make an education decision on ordering new supplies.

1 year of customer service experience

Strong communication skills on the telephone

Key Accountabilities And Decision Ownership

Initiates and receives calls to/from patients requiring resupply of sleep therapy products and collects information needed to complete an order

Must be proficient in Microsoft Office, data entry, knowledge of computer applications, scanning, faxing etc.

Representative escalates unresolved issues to respective Management team.

Access to continual education through CareMax University

Minimum of one-year experience in a healthcare/medical office or health care Call Center required to include scheduling of medical appointments.

Previous experience in a Healthcare customer/patient service role.

Excellent organizational, inter-personal, and customer service skills.

Recent experience working in a high volume call center

Strong analytical and problem solving skills

Proven verbal and written communication skills

Previous work experience in a fraud related field.

Investigate potential credit card fraud cases based on information received from the fraud detection system.

Analyze several aspects of account history, including payment and transaction history.

Excellent oral and written communication skills

Successfully complete new hire training and pass all required compliance testing.

Monitor high volume of medical alert, secondary alarms, and inbound phone calls with genuine concern.

Answer customer questions using scripted and non-scripted responses.

Record details of calls, dispatches, and messages.

Troubleshoot alarm systems, and report malfunctions to ensure units receive necessary maintenance.

Digitizing paper-based medical records into computer and call outcome retention and quality data entry

Aston Carter has partnered up with a risk adjustment company, looking to hire remote customer service representatives

Conduct outbound phone calls to provider offices/copy services for the successful and timely acquisition of patient medical records

Managing confidential information in accordance with our client's PHI policies for handling medical records and supporting documentation

Diligent and thorough follow-up on medical record requests, as required

Appropriate and concise communication with other staff members through escalation processes; whom may aid in the retrieval of targeted medical records

High school graduate or GED and 3 years experience in a customer service solutions oriented environment.

Experience in Medicare and Medicaid industry

Identify and communicate process, product or systems improvement opportunities to improve the overall stakeholder experience.

Location: Remote (Need candidates from these locations NC, SC, FL, VA, GA)

Expiry Date: 02 July 2023

Worked as a Call Center executive and handle inbound and outbound calls

Provide compassionate support to individuals in crisis, offering appropriate resources and referrals.

Utilize your knowledge of behavioral health programs to guide clients to the right level of care.

1 -2 years of call center or customer service experience, ideally in behavioral health or healthcare.

Excellent interpersonal and communication skills, with an ability to show empathy and patience.

Handle inbound calls, conducting initial screenings and assessments to gather vital information.

Maintain accurate documentation of client information and ensure compliance with privacy regulations.

6 months minimum call center experience, either remote or onsite

Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.

What Are Our Desired Skills and Capabilities?

High School Diploma or Equivalent

What Part Will You Play?

What Are We Looking For in This Role?

Ability to manage high call volume

Experience working in a fast paced, customer driven environment

Previous call center experience a plus

Remote - must live in Tennessee

Respond to high volume inbound calls while compassionately handling questions/concerns

Use trained sales techniques to reach company goals of appointments set and customer satisfaction

UW Hospital and Clinics benefits

Compassion, empathy, and understanding when greeting callers who can at times be distressed.

The ability to ask questions and to interpret and analyze a caller’s situation and direct them appropriately.

A passion to go “above and beyond” in assisting callers with their needs.

The ability to think critically and act swiftly when managing the emergency line.

The aptitude to navigate numerous on-call schedules in order to facilitate urgent medical communication between physicians and patients needing care/medical advice.

Ability to manage high call volume

Experience working in a fast paced, customer driven environment

Previous call center experience a plus

Respond to high volume inbound calls while compassionately handling questions/concerns

Use trained sales techniques to reach company goals of appointments set and customer satisfaction

Various duties as assigned by the Call Center Leadership team

6 months minimum call center experience, either remote or onsite

Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.

What Are Our Desired Skills and Capabilities?

High School Diploma or Equivalent

What Part Will You Play?

What Are We Looking For in This Role?

Learn material and pass required tests for TMA Five Diamond certification.

Monitor high volume of medical alert, secondary alarms, and inbound phone calls with genuine concern.

Answer customer questions using scripted and non-scripted responses.

Record details of calls, dispatches, and messages.

Troubleshoot alarm systems, and report malfunctions to ensure units receive necessary maintenance.

Maintain access to, and security of, highly sensitive materials.

Strong organizational skills with the ability to set priorities, handle deadlines and manage conflicting demands with limited supervision.

Three (3) years of customer service experience.

Experience with registration, appointment scheduling & insurance verification.

Knowledge of third-party payors including federal, state and private health plans.

Proficient computer skills and be able to work between multiple systems during calls.

Excellent communication skills with the ability to communicate clearly both verbally and in writing.

Understands the unique requirements of patients and provides appropriate direction

Provides patient education to provide patients the ability to make an education decision on ordering new supplies.

1 year of customer service experience

Strong communication skills on the telephone

Key Accountabilities And Decision Ownership

Initiates and receives calls to/from patients requiring resupply of sleep therapy products and collects information needed to complete an order

Learn material and pass required tests for TMA Five Diamond certification.

Excellent oral and written communication skills

Monitor high volume of medical alert, secondary alarms, and inbound phone calls with genuine concern.

Answer customer questions using scripted and non-scripted responses.

Record details of calls, dispatches, and messages.

Troubleshoot alarm systems, and report malfunctions to ensure units receive necessary maintenance.

Learn material and pass required tests for TMA Five Diamond certification.

Excellent oral and written communication skills

Monitor high volume of medical alert, secondary alarms, and inbound phone calls with genuine concern.

Answer customer questions using scripted and non-scripted responses.

Record details of calls, dispatches, and messages.

Troubleshoot alarm systems, and report malfunctions to ensure units receive necessary maintenance.