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Patient Success Representative - Call Center (Remote)
Company | Brightree |
Address | San Antonio, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting,Software Development,Hospitals and Health Care |
Expires | 2023-06-14 |
Posted at | 11 months ago |
You could say Brightree by ResMed is a technology company. And that’s true. But Brightree is, at its heart, about people. We develop innovative, end-to-end technology solutions and services for people facing everyday challenges in the post-acute care industry. Brightree helps streamline processes, improve efficiency, and increase profitability. For over fifteen years, organizations big and small have put their trust in us—for our wide-ranging solutions, our leadership, and our unmatched customer service. Going to work each day and creating new ways to positively impact our customers’ businesses and the lives of patients is just what we do. Because Brightree is, after all, about people.
- Navigates through multiples systems and programs.
- Flexibility to work with multiple clients and any given time.
- Works directly with other departments and clients to resolve patient issues.
- Initiates and receives calls to/from patients requiring resupply of sleep therapy products and collects information needed to complete an order
- Completes and documents sales orders with accuracy and speed.
- Understands the unique requirements of patients and provides appropriate direction
- Into a daily work list and documents results of calls
- De-escalates patients through best practices.
- Provides patient education to provide patients the ability to make an education decision on ordering new supplies.
- Excellent written communication skills
- Must be a self-starter who can troubleshoot challenges on the fly
- Ability to make twenty to twenty-five calls per hour
- Ability to work independently
- Must have high speed Internet
- High school education required
- 1 year of customer service experience
- Strong communication skills on the telephone
- Ability to multi-task in a fast-paced environment
- Call center experience preferred
- Associates Degree and/or college coursework preferred
- Sales experience highly preferred.
- Bilingual Spanish speaking is a plus
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