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Associate Help Desk Analyst Jobs in Erie, Ohio

Help Desk Analyst I
By University of Alabama at Birmingham At , Birmingham, Al

Knowledge, Skills, Abilities & Work Characteristics

Work Arrangement (final schedule to be determined by the department/hiring manager): Onsite

Help Desk Analyst--Immediate Hire!
By ERP Recruiting, LLC At Akron, OH, United States
Use remote tools and diagnostic utilities to aid in resolving support requests.
CompTIA A+ certification OR CCNA recommended.
Certifications in Microsoft applications, operating systems, and MCSA, preferred.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according SLAs.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Store Help Desk Associate
By Hot Topic Inc. At , Industry $20 - $22 an hour
Minimum of 1-2 years of experience in help desk support, or education with related certifications.
Technical knowledge of the following: Microsoft Windows & Apple OS X operating systems, MS Office, mobile device management.
Knowledge of POS or experience with incident tracking software (BMC Track-It) is a plus!
Demonstrates a dedication to meeting requirements of internal and external customers, responding to all customer requests promptly and thoroughly.
Ensure timely and effective resolution to all Helpdesk calls by providing technical and procedural support.
Monitor ticket queues and assigns them timely and accurately.
Help Desk Analyst Jobs
By 9290-FCX Performance, Inc At , Columbus, 43219, Oh
Tech savvy with working knowledge of office automation products, databases and remote control
Support knowledge of Active Directory, DNS, LDAP, ISS, DHCP, File/Print Services and Terminal Services.
Proven experience as a help desk technician or other customer support role
Coordinate and distribute the incoming workload to the team of help desk technicians
Establish and / or verify the priority of incoming tickets
Serve as the first point of contact for customers seeking technical assistance over the phone, email, or ticketing system
Help Desk Analyst Jobs
By SUNY Upstate Medical University At , Syracuse, 13210, Ny
Opening on: Jun 26 2023
TH Instructional Support Associate, NSSL2
UUP (State University Professional Services Unit)
We are an Equal Opportunity Employer.
Help Desk Analyst 2 Jobs
By Comtech Global, Inc At Columbus, Ohio Metropolitan Area, United States
Preferred Education: 4-year college degree in field of specialty or equivalent education and experience combined.
•Write software and hardware evaluation and recommendations for management review.
3 to 5 years field experience
•Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
•Experienced with a variety of call-tracking software and systems.
•Reads trade magazines and engages in independent study to maintain current industry knowledge.
Help Desk Analyst (3:00Pm-12:00Am Est)
By PNC At Columbus, OH, United States
Provides in-depth support and leads problem solving and implementation efforts for specific technology products or applications.
Works with callers and other help desk specialists to resolve normal and unusual information system problems.
Evaluates the efficiency of new tools and utilities, used for help desk services.
Monitors and categorizes incoming calls, analyzes frequently-asked questions and defines procedures.
Participates in the analysis of client-identified issues or problems which may require changes to procedures, standards or systems.
Analyst Fs Help Desk
By Papa John's At , Louisville, 40299, Ky
Log and track calls using a problem management database and maintaining history records and related problem documentation
Manage open incidents and follow them to resolution
Answer incoming telephone requests for assistance from users experiencing problems with hardware, software, and system procedures
Determine whether the problem is caused by hardware such as a modem, printer, cable, monitor or user error.
Collect information about problems and lead users through the procedures
Handle all recognition, research, isolation, resolution, and follow-up for routine user problems, referring to more complex problems to second level support
Help Desk Analyst Jobs
By Edina Realty, Inc. At , Edina, 55435, Mn
Assist with account management tasks, including password resets, creation/modification of accounts and managing access.
Associate degree in information technologies or related field; or equivalent work experience.
ITIL and KCS experience strongly preferred.
Excellent interpersonal skills, a customer-first focus and the ability to work as a member in a team-oriented environment.
Effective oral and written communication skills.
Effective analytical, problem-solving, and decision-making skills.
Help Desk Services Analyst
By City of Greensboro, NC At , Summit, Nc $49,362 - $82,270 a year
1-3 years of troubleshooting, computer desktop support, or "directly" related experience
Two years or more of computer support and troubleshooting experience.
Relevant computer certifications such as A+, NetPlus, etc.
An Ideal Candidate Would Also Possess (Preferred Qualifications)
Associate's Degree or higher in information technology or related field.
Help Desk Analyst Jobs
By PPG Industries At , Strongsville, Oh
Master subscription management tasks, and update records in Vantage point with ticket information.
Master the use of available troubleshooting tools including Color IT Wiki knowledge base.
Prior experience working with computer hardware (setup of computers, printers, displays...) and associated connectors, cables, and wireless solutions.
Degree Preferred, Microsoft certifications and, or A+ or Network + desired but not required.
Experience using Microsoft Office Suite of products, especially Excel and Word.
Benefits will be discussed with you by your recruiter during the hiring process.
Help Desk Erp Software Analyst
By Henning Industrial Software At , Hudson, 44236, Oh
Help remotely install software, answering software usage questions, resolving customer problems and tracking all customer incidents/issues
Ideal candidates will have experience using or supporting ERP software in a Manufacturing environment.
Email resume and salary requirements to,
Directly assist Henning Software end-users successfully utilize Henning Software’s ERP Manufacturing System
Provide on-line training on ERP system features and functions
Solve open customer concerns in a timely manner to minimize customer frustration and system downtime.
Senior Help Desk Analyst
By Trinchero Family Estates At , Lodi, 95242, Ca $35.25 - $43.05 an hour
Track all activities through the Helpdesk management system.
Troubleshoot hardware and software issues as reported by TFE employees including a large remote sales force.
Contribute to the technical document library. Develop procedures and knowledge articles for new issues or configurations.
Assist users via multiple modes of communication utilizing remote desktop and other technologies as well as deskside support.
Drive solutions through to completion and manage expectation to avoid conflict or potential issues.
Direct experience supporting Windows 10, Microsoft Office 2010/2013/2016 and Office 365 in an Active Directory environment.
Help Desk Analyst Jobs
By Intelliswift Software At Exeter, NH, United States
• Experience with ticket systems (Remedy, ServiceNow, Jira) and knowledge bases required.
• Snowflake, DBVisualizer, Guidewire Suites, NexThink, AppDynamics and/or Splunk experience a plus!
5 years of IT experience
1-3 year of IT Audit experience preferred
• Intermediate to advanced skillset with Microsoft Excel, Microsoft PowerBI and Microsoft Power Query.
Job Title: Help Desk Analyst
Help Desk Analyst Jobs
By KeenLogic At Alexandria, VA, United States
Mobile Device Management (Provision, Reset, Remote Wiping)
Qualifications – Bachelors and 1 years’ experience or High School Diploma and 7 years’ experience.
Effective written and oral communication skills
Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application Install/Configuration/Removal, Performance Tuning)
Printer Support (Setup, Toner/Parts Replacement, Queue Setup, Diagnosis/Remediation)
Miscellaneous Support (Email, Meeting Room, Video Teleconferencing, Moves, Large Data Moves)
Help Desk Analyst Jobs
By Innovative Information Technologies, Inc. At Richmond, VA, United States
·Has knowledge of commonly used concepts, practices, and procedures within a particular field. Required 2Years
·Responds to telephone calls, email and personnel requests for technical support. Required 2Years
·Documents, tracks, and monitors the problem to ensure a timely resolution. Required 2Years
Help Desk Analyst Jobs
By Trillion Technology Solutions, Inc At Washington, DC, United States
- Provide complete support, monitoring, and execution of IT asset management, including both hardware and software.
- 2-6 years of experience providing help desk support
- Experience with ServiceNow preferred
- Resolve all common incidents and requests using a combination of prior technical knowledge among team members via mentoring and cross-training.
- Provide desk-side visits by Tier I staff to end users if remote assistance is not effectively possible
- Create, manage, disable, and remove user accounts according to client's user Account Lifecycle Policy
Help Desk Analyst Jobs
By StaffChase At San Francisco, CA, United States
● Must have fluency of communication skills in English.
● Basic knowledge of audio/video troubleshooting and support.
● Excellent written and verbal communication skills.
Cisco – Systems Admin - CSCOJP00090175
● Respond to service desk tickets and provide support for reported customer problems, software, and hardware.
● Triage and resolve support requests from internal ticketing and chat systems and escalate higher-level requests appropriately.
Help Desk Analyst Jobs
By Jacobs At , Warrenton, 20187
Advanced analytical skills, with experience collecting, organizing, and disseminating abundant information accurately
Participate in meetings with managers to assess issues and to identify and implement improvements for more-efficient Help Desk operations.
5 years of relevant experience
Experience with Microsoft Office applications such as Excel, Word, Outlook, and SharePoint
Experience with Help Desk Ticketing systems such as Remedy and ServiceNow
Experience in recommending solutions that improve customer satisfaction and/or the mission of the customer
Ga Dhs - Help Desk Analyst Shines (712556)
By NITELINES USA, INC At , Atlanta $28.00 - $28.67 an hour

The Georgia Department of Human Services (DHS), Office of Information Technology is seeking candidates for the temporary contractor position of GA SHINES Help Desk Analyst in Atlanta, Georgia. ...

Part-Time Help Desk Analyst
By Insight Global At King of Prussia, PA, United States
• Experience using Remote tools
• 1 to 3 years technical help desk or equivalent experience
• Prior experience on Software and Hardware for Mobile Devices, Desktops, Workstations, Notebooks and Printers
• Experience with Microsoft Office(Outlook, Word, and Excel, O365 a plus)
• Background security check required
incoming phone calls, emails and chats.
Help Desk Analyst - Remote ($20.00 - $26.76 / Hour)
By Talentify.io At United States
Strong focus on customer service and exceptional communication skills.
Answers and documents all help desk calls related to specific software applications for assigned area.
Provides end-user support for specific software applications.
Assists with hardware issues as needed.
Creates and terminates new users in Active Directory related to specific software applications.
Creates and updates user security access.
Help Desk Analyst Jobs
By Jackson Lewis At , Los Angeles
General understanding of Incident Management and IT ticket systems. Experience with ServiceNow is a plus.
Document end user issues/requests utilizing the IT Service Desk service management application.
Furnish reports, information and/or documentation as directed by management.
Identify/Document reoccurring issues and present to management possible solutions as well as Suggest/Implement innovative ideas to improve the Service Desk processes.
Perform additional tasks as directed by management.
Compile/Document/Distribute new troubleshooting techniques when it would benefit the team.
Help Desk Operations Quality Assurance Analyst - Seasonal
By The Maryland-National Capital Park and Planning Commission At , $18 - $20 an hour
In cooperation with Helpdesk management develop and implement targeted QA processes and schedules to address identified priorities
Track QA results and analyze to identify concerns and provide QA reports to management recommending improvements.
Quality Assurance Analyst Requirements and Qualifications
Coordinate with Helpdesk Leadership with the creation and implementation of a Cleaning Report Schedule for Data Entry for the POS Database
Excellent oral and written communication skills.
Strong training and instructional design skills.
Help Desk Analyst Jobs
By Spry Methods, Inc At , Washington
Maintain a high degree of customer service for all support queries and adhere to all service management principles
Update and maintain system documentation and knowledge repository
At least two years of experience with Microsoft Office Suite
At least two years of help desk/user support experience
At least three years of customer-service experience
At least three years of experience in a professional/office setting
Help Desk Analyst- Remote Role
By ARK Solutions At , Atlanta, Ga

Experience working in a Help Desk environment

Itcs Help Desk Workforce Management Analyst
By Health & Human Services Comm At , Austin, 78751, Tx $4,013 - $5,332 a month

Top 10 Tips for Success when Applying to Jobs at HHSC and DSHS

Help Desk Associate Jobs
By Alo Yoga At , Beverly Hills, Ca $55,000 - $65,000 a year
Printers – both in the HQ and warehouse buildings and remotely
Support our remote operations. Some sites also have IT, and some do not.
Possess the ability prioritize and manager multiple issues at one time.
Assist users with computer issues – both hardware and software
Provide Office365 support – Outlook, Word, Excel support
Provide Adobe Creative Cloud support
Help Desk Analyst Associate
By Louisiana Farm Bureau At , Baton Rouge, 70895, La $17.81 - $30.79 an hour
May inventory new equipment using the asset management system.
Acquire working knowledge of computer software, hardware and peripherals in order to support end users.
Other duties and responsibilities as assigned.
Provide coverage for all calls and emails from end users to Information Technology Help Desk during designated hours.
Troubleshoot basic computer software, hardware and peripheral issues.
Log, document, and resolve or refer technical questions and problems.
Help Desk Analyst Jobs
By University of Florida At , Gainesville, 32611, Fl $18 - $20 an hour
In addition to paid time off, the University of Florida offers a very competitive benefits package.
$18 to $20 an hour; commensurate based on education and experience.
The ideal candidate will possess the following experience and skills:
Works with core service providers to ensure that the help desk can provide knowledgeable, timely, and friendly support to campus end-users
Experience providing direct customer support
Typically has 2 to 5 years of IT work experience, including managing projects
Help Desk Analyst (Remote)
By Motion Recruitment Partners LLC At Oklahoma City Metropolitan Area, United States
Acquires and maintains current knowledge of relevant product/service offerings and support policies to provide technically accurate solutions to customers.
1 year of technical help desk call center experience in an enterprise environment.
Salary: $19.33 - $19.33 / hour
Function: End User Technical Support
Acts as representative of technical services to its customers.
Initiates, escalates, or resolves problem tickets and/ or service requests.
Help Desk Analyst Jobs
By Alderson Loop At Owings Mills, MD, United States
Help Desk / Customer Support / Desktop Support Internship or 1 - 2 years of prior experience in a relevant position
Must have prior call center environment experience
Prior experience working in a fluctuating pace environment
Working knowledge and familiarity with the Microsoft suite of Office Products
Ability to communicate clearly and confidently by phone and in writing
Motivated toward delivering high levels of Customer Service

Are you looking for an exciting and rewarding career as an Associate Help Desk Analyst? We are looking for a motivated individual to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer inquiries, as well as providing technical assistance and guidance. If you are a problem solver with excellent customer service skills, then this is the perfect job for you!

What is Associate Help Desk Analyst Skills Required?

• Excellent customer service and communication skills
• Ability to troubleshoot and resolve technical issues
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of operating systems
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Ability to work in a fast-paced environment

What is Associate Help Desk Analyst Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent experience
• Experience with help desk ticketing systems
• Experience with remote access tools

What is Associate Help Desk Analyst Knowledge?

• Knowledge of Windows and Mac operating systems
• Knowledge of Microsoft Office Suite
• Knowledge of network systems and protocols
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices

What is Associate Help Desk Analyst Experience?

• Previous experience in a help desk or customer service role
• Previous experience with troubleshooting and resolving technical issues

What is Associate Help Desk Analyst Responsibilities?

• Respond to customer inquiries via phone, email, and chat
• Troubleshoot and resolve technical issues
• Provide technical support and guidance to customers
• Document customer interactions and technical issues
• Monitor and maintain help desk ticketing system
•