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Part-Time Help Desk Analyst
| Company | Insight Global |
| Address | King of Prussia, PA, United States |
| Employment type | PART_TIME |
| Salary | |
| Category | Telecommunications |
| Expires | 2023-09-17 |
| Posted at | 8 months ago |
• 1 to 3 years technical help desk or equivalent experience
• Experience using Remote tools
• Background security check required
• Prior experience on Software and Hardware for Mobile Devices, Desktops, Workstations, Notebooks and Printers
• Experience with Microsoft Office(Outlook, Word, and Excel, O365 a plus)
Overview:
This entry level Help desk Technician (Remote) will be providing 1st level remote support. Reports to the Technical Service Desk Team Manager. This position will receive incoming phone calls, emails and chats. Technician will use Knowledge Base and other tools provided to attempt to resolve the customer situation on the first contact. Follow ups for problem resolution are also part of this position.
This is a PART-TIME position with work days being on Saturday and Sunday. This is a 10-hour shift with flexible work hours from 6am-7pmCT (7am-8pmEST)
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