Help Desk Analyst (Remote)

• Job Type: Contract
• Salary: $19.33 - $19.33 / hour
• Location: Oklahoma City, 73102

Posted about 5 hours ago

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• Job Ref: 246072
• Pay 19 to 19
• Function: End User Technical Support

Come work for one of the largest insurance companies in the U.S. and help people and businesses become smarter and better prepared to protect the things that matter most to them.

Position:Help Desk Analyst (Remote)

Location:Oklahoma, OK 73102 - Remote

Term: 6 months

Day-to-Day Responsibilities

• Conducts timely 1st level problem determination for incidents using documented procedures, and accurately documenting the issues using the appropriate toll(s).
• Provides basic help desk support for problems and service requests related to hardware, software, network/mainframe connectivity and application support within a 24x7x365 support team.
• Initiates, escalates, or resolves problem tickets and/ or service requests.
• Troubleshoots and resolves technical problems, escalates to support resources.
• Ensures customer satisfaction by responding to Service Requests through approved channels to the Help Desk in a timely, accurate, and professional manner.
• Acquires and maintains current knowledge of relevant product/service offerings and support policies to provide technically accurate solutions to customers.
• Records problem symptoms and status information in a timely/accurate fashion using the appropriate tools in order to communicate with and properly utilize 2nd and 3rd level support resources.
• Must be able to provide clear, concise, information through written and verbal communications.
• Acts as representative of technical services to its customers.
• Facilitates closure to problem ticket/ service requests while meeting or exceeding defined service level expectations.

Is this a good fit? (Requirements):

• Bachelor’s degree preferred (Business or Computer Sciences).
• High school diploma or equivalent.
• 1 year of technical help desk call center experience in an enterprise environment.

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Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re a top 15 U.S. IT staffing firm and why our consultants rate us well above the industry average. People come to us for a job, and stay with us because of our top-notch consultant care.

For hourly W2 contract roles, MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options. Please see https://www.matrixres.com/consultants-overview/benefits-and-payroll for more information. For direct hire placement with our clients, benefits will be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.

Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.