Assistant Manager Front Office Jobs in Oneida, New York

· Office administrative or executive assistant experience, preferably in a marketing-service company

· Knowledge of Microsoft Office(Word, Excel, PowerPoint,Outlook); email & calendar systems; Internet-based teleconferencing tools (Teams, Zoom)

· Monitor and manage office/kitchen supplies

· Monitor and manage technology supply levels

o Place orders as directed by theOperations and IT Managers

· Manage office equipment and technology peripherals; troubleshoot minor issues that staff may have

Hospitality certification or vocational education a strong plus

Assist Front Office Manager in all administrative tasks as assigned

Prior hospitality experience, especially in front desk and administrative roles

Excellent communication skills and attention to detail

Answer phones, greet customers, assist with check-in and check-out procedures, and make reservations

Confirm staff schedules, assist with payroll procedures, and accurately perform data-entry tasks

Bachelor Degree in Hospitality Management or related field or equivalent experience

Minimum five years hotel operations management experience

Knowledge of computer programs used in property management

Assists with the development and management of repeat guest and VIP service programs

Is polite, friendly, and helpful to guests, management and fellow employees

Extensive knowledge of all hotel departments. Excellent communication skills – oral and written

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

Participating in training and development programs to improve job skills and knowledge

Performing other duties as assigned by the management team.

A bachelor's degree in luxury hospitality management, business administration, or a related field is preferred.

An understanding of budgeting, forecasting, and revenue management, as well as the ability to analyze financial reports, is desirable.

Proficiency in computer systems and software, including property management systems (PMS), central reservation systems (CRS), and Microsoft Office, is important.

Interacts with hotel and corporate management as necessary.

Provides updated room availability and rate information to guest service agents and other managers as directed.

Ensures Manager Daily Checklists are completed consistently before the end of each shift.

Drive guest service scores for the benefit of the property, company, and team members.

At least 2-3 years of progressive experience in hospitality or a related field; at least 2 years Front Office experience

Comprehensive knowledge of top accounts for the hotel, NYC markets and trends.

Associate’s Degree in Hospitality Management; 1-2 years of related experience in a Hotel Front Office environment. Bachelor’s degree is preferred.

Retirement Plans – Employees are eligible for the 403(b) Cornell University Retirement Plan (CURP) which offers superior retirement savings benefits.

What We Are Looking For In A Management Team Member:

Highly motivated, dynamic individual with a professional demeanor and superior customer service skills, indicative of a AAA rated Four Diamond hotel.

Excellent oral and written communication skills.

Ability and enthusiasm to coach, mentor, and train students as well as other inexperienced staff.

4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)

At least 2 years progressive management experience within the Rooms Division of a hotel

Responsible for short and long term planning and the management of the hotel’s Front Office operations

Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans

Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables

With opening hotels, previous hotel pre-opening experience preferred

2+ years management or supervisory experience

College level reasoning, math, time management and negotiation skills.

Assists with owner and guest activities and recreation as required by management.

Maintains a positive collaborative work environment between staff and management.

Helps develop management talent by acting as a mentor. Promotes team member empowerment.

Attends management meetings and conducts departmental meetings.

Strong time-management skills and the ability to organize and coordinate multiple projects at once.

Assist in coordinating remote and in person events including catering orders, dining reservations and travel arrangements.

Assist Office Manager with basic tasks such as scheduling, greeting customers, and general office upkeep.

5+ years of experience in administrative role(s).

Good written and verbal communication skills.

Take inventory and request orders for food and beverage, office supplies, and other office-related needs.

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Manages department controllable expenses to achieve or exceed budgeted goals.

Ensure a warm and genuine arrival and departure experience

Serve as the Manager on Duty and available to guests at all times

Compile and maintain the daily Manager on Duty report

Ensure that Legendary Quality Experience, policies and procedures of MONYC are properly understood and followed through

3 years Front Office experience

Strong knowledge of Front Office Operations, including cashier and reception

Greet and escorts VIP’s and ensures that the staff is aware of the VIP guest requirements

Motivate team to carefully problem solve, empathize with customer needs, and develop new skills.

Controlling lobby traffic and coordinate smooth guest arrival and departure experience

Experience in a Union environment

Experience in a luxury hotel environment

Ensure hotels standards and expectations are accomplished on a daily basis

Minimum 2 – 3 years in a management position

Delivers outstanding service and creates memorable experiences.

Manages same day rooms inventory and rate yielding.

Takes personal responsibility for correcting service problems and creates memorable guest experiences.

Always treats guests with courtesy and respect in a variety of situations.

Oversees the Front Office Department – Lobby Hosts.

Minimum of two years supervisory experience of Front Office or Guest Services management experience at a luxury hotel.

Good knowledge of computers including hospitality software.

Ability to motivate Front Office to perform their best work.

Proficiency in the operation system Opera will be helpful!

Familiar with Front Office training techniques.

Understand scheduling to optimize financial performance while meeting guest needs.

Excellent organizational and time management skills

Staying informed of the latest offerings within the community to guarantee the guest experience is exceptional

2 to 3 years leadership experience in a luxury hotel

Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook

Job duties include; although are not limited to:

Effectively leading and managing the Front Office team

Strong leadership, management, organizational and communication skills.

Collaborates on the creation, management and operation within property budget and expense plans.

Collaborates with leadership team on reputation management, providing a timely response to guest reviews and concerns.

Demonstrating sound knowledge of all aspects of the hotel and services offered.

Interact with all levels of customers and hotel management.

Associate or bachelor’s degree in Hospitality Management, Management, or Business.

to offer exceptional benefits, which include

Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and tuition reimbursement.

Refined verbal and written communication skills

Minimum of one year previous front office supervisory experience preferred

Annual allotment of free hotel stays at Hyatt hotels globally

Medical, Dental, Vision, 401K with company match after 30 days of employment

Refined verbal and written communication skills

Minimum of one year previous front office supervisory experience preferred

A true desire to satisfy the needs of others in a fast paced environment

Ability to work a flexible schedule

Create and manage weekly schedule and adjust accordingly to ensure budget guidelines are followed.

Perform duties as the Manager on Duty as needed.

Minimum of two years hotel front desk experience preferred.

Previous Marriott brand experience a plus including experience with FOSSE.

Assist in handling difficult situations, including but not limited to face to face interactions, phone calls, or electronic correspondence.

Follow-up on billing and credit opportunities.

Refined verbal and written communication skills

Minimum of one year previous front office supervisory experience preferred

A true desire to satisfy the needs of others in a fast paced environment

Ability to work a flexible schedule including evenings, weekends, and holidays

Complimentary & Discounted Hyatt Hotel Rooms

Free Annual VIA Bus Pass/Discounted Parking

Adhere to all Systems and Controls of the Front Office, and appropriate areas of responsibilities.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.

Must have proven leadership skills and must be able to delegate, effectively train, develop, and motivate staff.

Strong organizational skills with the ability to multi-task and provide guest follow up in a fast paced environment.

Ensure that Four Diamond standards and a consistent level of guest satisfaction are met.

To be thoroughly acquainted with the AM and PM checklist; ensuring all needed reports and checklists are run and completed.

Perform other duties as assigned, requested or deemed necessary by management.

Refined verbal and written communication skills.

A minimum of one year previous front office supervisory experience preferred

The budgeted salary for this position is $55,000-60,000. Actual pay will be commensurate with experience.

Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.

Maintain a friendly, cheerful and courteous demeanor at all times.

As a part of the Hyatt family, we offer a complete benefit package* including:

Refined verbal and written communication skills.

Minimum of one-year previous front office supervisory experience preferred.

A true desire to satisfy the needs of others in a fast-paced environment.

Ability to work a flexible schedule.

Complimentary (after 1 year of service) + Discounted Hyatt room nights (immediately)

Bachelor Degree in Hospitality Management or related field or equivalent experience preferred

Minimum two years hotel operations supervisory or management experience preferred

Knowledge of computer programs used in property management

Assists with the development and management of repeat guest and VIP service programs

Is polite, friendly, and helpful to guests, management and fellow employees

Extensive knowledge of all hotel departments. Excellent communication skills – oral and written

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Supporting Management of Front Desk Team

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

2-3 years of luxury hotel experience in a supervisory or management role of Front Office or Rooms Division

Always offer professional and engaging service

Assure that all financial and credit procedures are followed. Follow up on credit problems with Financial Manager

Four Seasons Hotel Silicon Valley is currently looking for an Assistant Front Office Manager.

Responsibilities and essential job functions include but are not limited to the following:

Assist in overseeing the at the Front Office and Guest Services - conduct interviews, departmental trainings, and provide hands on support

Possess a valid Georgia driver’s license and maintain all Sea Island driver requirements

Anticipating individual needs and offering useful services

Consistently uphold and ensure your team’s compliance with departmental procedures, including standards for quality, timing, attendance, appearance, and lost/found items.

Help resolve service issues in a timely and positive way, following up as needed.

Willing and timely execution of other duties as delegated by leadership.__________________________________________________________________________________________________

Proficient in Microsoft Office software applications (Word, Excel, Outlook) and office equipment

Possess a valid Georgia driver’s license and maintain all Sea Island driver requirements

Anticipating individual needs and offering useful services

Consistently uphold and ensure your team’s compliance with departmental procedures, including standards for quality, timing, attendance, appearance, and lost/found items.

Help resolve service issues in a timely and positive way, following up as needed.

Willing and timely execution of other duties as delegated by leadership.__________________________________________________________________________________________________

Proficient in Microsoft Office software applications (Word, Excel, Outlook) and office equipment

Possess a valid Georgia driver’s license and maintain all Sea Island driver requirements

Anticipating individual needs and offering useful services

Consistently uphold and ensure your team’s compliance with departmental procedures, including standards for quality, timing, attendance, appearance, and lost/found items.

Help resolve service issues in a timely and positive way, following up as needed.

Willing and timely execution of other duties as delegated by leadership.__________________________________________________________________________________________________

Proficient in Microsoft Office software applications (Word, Excel, Outlook) and office equipment