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Front Office Manager Jobs

Company

The Chatwal Lodge
Address , New York, 10011, Ny
Employment type FULL_TIME
Salary $52,000 a year
Expires 2023-07-18
Posted at 11 months ago
Job Description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Director of Operations.
The Guest Relations Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. The Guest Relations Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.
Duties include:
  • Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
  • Maintain guest room inventory
  • Analyze, investigate, and resolve guest complaints
  • Coach and counsel employees to reflect Hyatt Service Standards and Procedures
  • Insures proper staffing levels for customer service goals
  • Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
  • Perform all tasks of a Front Office Staff as needed to facilitate service
  • Coach and counsel employees to reflect Hyatt service standards and procedures
  • Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
  • Ensure all operations and cash handling are done per policies and procedures
  • Responsible for short and long term planning and the management of the hotel’s Front Office operations
  • Maintain excellent communication with the housekeeping department
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
This is not your typical career opportunity. This is the Hyatt Touch.

Pay Range; $52,000 - $60,000

Qualifications

  • 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
  • Must have excellent organizational, interpersonal and administrative skills
  • At least 2 years progressive management experience within the Rooms Division of a hotel
  • Hotel/Hospitality degree an asset
  • Clear concise written and verbal communication skills in English
  • Service oriented style with professional presentations skills
  • Must be proficient in Microsoft Word and Excel
  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
  • Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
  • With opening hotels, previous hotel pre-opening experience preferred