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Assistant Front Office Manager

Company

Loews Hotels & Co.
Address , Nashville, 37203, Tn
Employment type FULL_TIME
Salary
Expires 2023-10-03
Posted at 8 months ago
Job Description
Immerse yourself in old and new Nashville at Loews Vanderbilt Hotel - your stage for exploring the vibrant city we call home. Located minutes away from some of the city’s most renowned attractions, Nashville is never short on things to see and do. Welcome to our kind of Southern Hospitality.
Loews Vanderbilt Hotel is proud to announce we've been named to the 2023 TopWorkplaces list! If you're looking for a work environment that is genuinely Nashville, and soulfully inspired the Loews Vanderbilt Hotel on West End is the perfect place for you! Join our family of team members to be a part of a dynamic work culture and enjoy these amazing at work perks:
  • 401(k) with employer matching
  • Paid vacation after 6 months of employment
  • Paid sick time and holiday pay
  • Competitive wages
  • Free onsite parking and discounted bus passes
  • Community volunteer opportunities
  • Health & well-being benefits after 60 days of employment
  • Discounted hotel stays
  • Complementary meals
  • Career development programs and tuition reimbursement
Responsible for coordinating the provision of world-class front desk services to hotel guests. Directs the exceptionally friendly, professional, and efficient welcome registration, rooming and account settlement for hotel guests. Ensures prompt and complete satisfaction of guest requests and professional and timely resolution of guest complaints. Maintains accurate occupancy data and assists in maximizing daily rooms revenue through the application of effective yield management sales strategies. Liases with Valet Parking provider to ensure smooth operation consistent with hotel standards. Trains, monitors and supervises the performance of all Guest Services employees.
Job Specifics
  • Assists with the development and management of repeat guest and VIP service programs
  • Provides training for all Guest Services employees
  • Assists in recruiting and interviewing all Guest Services staff
  • Reviews/maintains daily payroll reports/records, maintaining labor costs within forecasted budgetary guidelines
  • Ensures adequate training of all Guest Services staff to take after-hours reservation calls
  • Oversees the pre-blocking of rooms for VIP’s and guests with special requests
  • Assists in ensuring the provision of all appropriate information and collateral materials to package guests
  • Assists in ensuring accurate communication of information to guests regarding all hotel facilities and operating hours
  • Works closely with the VIP Services Manager to coordinate VIP arrivals/departures
  • Evaluates changes in guest needs, the hotel’s guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction, and to maintain market dominance and exceptional financial returns
  • Monitors cashier accuracy and over and short data, taking action and providing additional training as necessary
  • Monitors hotel Credit Limit Report on a daily basis, ensuring timely payments on accounts
  • Maintains inventories of office supplies
  • Assists in establishing and ensuring adherence to all Loews Hotels Star Service Standards
  • Assists with the coordination of all aspects of curbside check-in
  • Monitors the occupancy status of all due-out rooms
  • Works with Conference Managers and Sales Managers to satisfy all special group requests
  • Ensures the satisfaction of all guest requests and the resolution of all complaints received by the Guest Services Team
  • Attends appropriate meetings and seminars
  • Pre-registers special guests and maintains up-to-date system status
  • Evaluates individual employee performance, determining improvement and training needs and advancement requirements
  • Interacts frequently with guests to ensure total satisfaction with hotel services
  • Reviews Group Resumes and Billing Profile information, ensuring communication of all necessary information to Guest Services personnel
  • Coordinates and oversees group remote check-ins
  • Assists in ensuring optimal communication and exchange of information with Concierge
  • Assists with the coordination of the exceptionally friendly, professional and seamless reception, registration, rooming and account settlement for all hotel guests
  • Other duties as assigned
  • Maintains accurate records detailing hourly house counts
  • Coordinates hotel participation in Loews First and other corporate marketing programs
  • Ensures adherence to all hotel cashier and credit policies
  • Ensures the clean and excellent condition of front drive, lobby and Front Desk area
  • Familiar with and able to troubleshoot problems with following systems: key encoding, call accounting, in-room movies, video checkout, electronic data capture, PMS interface control
  • Assists with the development and updating of guest rooming procedures
General
  • Executes emergency procedures in accordance with hotel standards
  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
  • Complies with hotel standards, policies and rules
  • Maintains cleanliness and excellent condition of equipment and work area
  • Attends appropriate hotel meetings and training sessions
  • Complies with hotel uniform and grooming standards
  • Remains current with hotel information and changes
  • Complies with required safety regulations and procedures
  • Is polite, friendly, and helpful to guests, management and fellow employees
  • Recycles whenever possible
  • Promotes and applies teamwork skills at all times
Qualifications
  • Ability to work flexible schedule to include weekends and holidays
  • Minimum two years hotel operations supervisory or management experience preferred
  • Bachelor Degree in Hospitality Management or related field or equivalent experience preferred
  • Excellent guest service skills
  • Strong leadership skills
  • Extensive knowledge of all hotel departments. Excellent communication skills – oral and written
  • Knowledge of computer programs used in property management