Assistant Front Office Manager

Four Seasons Hotel Silicon Valley is proud to provide our guest the highest standards of luxury and personalized service. At Four Seasons we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

The Opportunity:

Four Seasons Hotel Silicon Valley is currently looking for an Assistant Front Office Manager.

Essential function of the job:

Responsibilities and essential job functions include but are not limited to the following:

• Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism.
• Responds swiftly and effectively in any hotel emergency or safety situation.
• Work with internal departments regarding billing
• Block rooms for arrivals to ensure proper handling of special attention guest, return guest and groups
• Always offer professional and engaging service
• Assure that all financial and credit procedures are followed. Follow up on credit problems with Financial Manager
• Assist in conducting performance evaluations and disciplines staff when needed
• Follow-up with guest requests
• Assist in overseeing the at the Front Office and Guest Services - conduct interviews, departmental trainings, and provide hands on support
• Coordinate arrivals, departures for guests
• Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available.
• Ensure communication between pertinent departments is seamless regarding any special needs with guests

Qualifications and Skills:

• 2-3 years of luxury hotel experience in a supervisory or management role of Front Office or Rooms Division
• Must be flexible with schedule – Able to work weekdays, weekends, holidays, and evenings
• Requires reading, writing and oral proficiency in the English language
• Must provide work authorization document - proof of eligibility to work in the United States of America

What to Expect:

• Salary Range: $67K to $77K
• Complimentary dry cleaning of employee uniforms.
• Free employee parking
• Fully paid for medical, dental, and vision insurance for employee and plus one.
• Holiday, vacation, and sick pay.
• 401k participation with a company matching program.
• Be part of a cohesive team with opportunities to build a successful career with global potential.
• Free employee meals prepared by the culinary team.
• Complimentary stays at Four Seasons worldwide (subject to availability).

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.