Assistant Manager Front Office Jobs in New York

Bachelor Degree in Hospitality Management or related field or equivalent experience

Minimum five years hotel operations management experience

Knowledge of computer programs used in property management

Assists with the development and management of repeat guest and VIP service programs

Is polite, friendly, and helpful to guests, management and fellow employees

Extensive knowledge of all hotel departments. Excellent communication skills – oral and written

· Office administrative or executive assistant experience, preferably in a marketing-service company

· Knowledge of Microsoft Office(Word, Excel, PowerPoint,Outlook); email & calendar systems; Internet-based teleconferencing tools (Teams, Zoom)

· Monitor and manage office/kitchen supplies

· Monitor and manage technology supply levels

o Place orders as directed by theOperations and IT Managers

· Manage office equipment and technology peripherals; troubleshoot minor issues that staff may have

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

Participating in training and development programs to improve job skills and knowledge

Performing other duties as assigned by the management team.

A bachelor's degree in luxury hospitality management, business administration, or a related field is preferred.

An understanding of budgeting, forecasting, and revenue management, as well as the ability to analyze financial reports, is desirable.

Proficiency in computer systems and software, including property management systems (PMS), central reservation systems (CRS), and Microsoft Office, is important.

Interacts with hotel and corporate management as necessary.

Provides updated room availability and rate information to guest service agents and other managers as directed.

Ensures Manager Daily Checklists are completed consistently before the end of each shift.

Drive guest service scores for the benefit of the property, company, and team members.

At least 2-3 years of progressive experience in hospitality or a related field; at least 2 years Front Office experience

Comprehensive knowledge of top accounts for the hotel, NYC markets and trends.

Hospitality certification or vocational education a strong plus

Assist Front Office Manager in all administrative tasks as assigned

Prior hospitality experience, especially in front desk and administrative roles

Excellent communication skills and attention to detail

Answer phones, greet customers, assist with check-in and check-out procedures, and make reservations

Confirm staff schedules, assist with payroll procedures, and accurately perform data-entry tasks

Associate’s Degree in Hospitality Management; 1-2 years of related experience in a Hotel Front Office environment. Bachelor’s degree is preferred.

Retirement Plans – Employees are eligible for the 403(b) Cornell University Retirement Plan (CURP) which offers superior retirement savings benefits.

What We Are Looking For In A Management Team Member:

Highly motivated, dynamic individual with a professional demeanor and superior customer service skills, indicative of a AAA rated Four Diamond hotel.

Excellent oral and written communication skills.

Ability and enthusiasm to coach, mentor, and train students as well as other inexperienced staff.

4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)

At least 2 years progressive management experience within the Rooms Division of a hotel

Responsible for short and long term planning and the management of the hotel’s Front Office operations

Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans

Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables

With opening hotels, previous hotel pre-opening experience preferred

2+ years management or supervisory experience

College level reasoning, math, time management and negotiation skills.

Assists with owner and guest activities and recreation as required by management.

Maintains a positive collaborative work environment between staff and management.

Helps develop management talent by acting as a mentor. Promotes team member empowerment.

Attends management meetings and conducts departmental meetings.

Strong time-management skills and the ability to organize and coordinate multiple projects at once.

Assist in coordinating remote and in person events including catering orders, dining reservations and travel arrangements.

Assist Office Manager with basic tasks such as scheduling, greeting customers, and general office upkeep.

5+ years of experience in administrative role(s).

Good written and verbal communication skills.

Take inventory and request orders for food and beverage, office supplies, and other office-related needs.

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Manages department controllable expenses to achieve or exceed budgeted goals.

Ensure a warm and genuine arrival and departure experience

Serve as the Manager on Duty and available to guests at all times

Compile and maintain the daily Manager on Duty report

Ensure that Legendary Quality Experience, policies and procedures of MONYC are properly understood and followed through

3 years Front Office experience

Strong knowledge of Front Office Operations, including cashier and reception

Greet and escorts VIP’s and ensures that the staff is aware of the VIP guest requirements

Motivate team to carefully problem solve, empathize with customer needs, and develop new skills.

Controlling lobby traffic and coordinate smooth guest arrival and departure experience

Experience in a Union environment

Experience in a luxury hotel environment

Ensure hotels standards and expectations are accomplished on a daily basis