Assistant Front Office Manager

Join our team! Now hiring Assistant Front Office Manager - Embassy Suites - Jonesboro, AR

Embassy Suites Jonesboro is proudly managed by O’Reilly Hospitality Management, LLC (OHM.)

At OHM, WE are:

✅A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community
involvement, & philanthropic outreach efforts.

• Seeking supportive, collaborative, relationship-builders to join our team!
• Committed to empowering team members throughout all levels of leadership. Every team member has the opportunity to contribute in a unique way, making a real impact.

What we offer:

✔ 401k & Roth match – full-time and part-time team members are eligible!

✔ Health, Dental, Vision & Life Insurance Options

✔ Paid Time Off, including Paid Parental Leave

✔ Growth Potential and Career Advancement

✔ Hotel/Restaurant Travel Perks & Discounts!

Essential Responsibilities:

• Maintains procedures for cash, credit control and handling of financial transactions.
• Actively participates in the hotel Sales efforts.
• Works with Front Office Manager to develop short term and long term financial and operational plans for the Front Office department which relate to the overall objective of the hotel.
• Maintains OHM and brand standards of service quality, ensuring that all guest needs are met and provide with world-class guest service.
• Collaborates on the creation, management and operation within property budget and expense plans.
• Performs other duties and responsibilities as required or requested.
• Achieves budgeted revenues and expenses and maximizes profitability related to the guest services department.
• Ensures staff is properly trained according to OHM and brand standards to provide world-class guest service.
• Collaborates with leadership team on reputation management, providing a timely response to guest reviews and concerns.
• Maintains procedures for security of monies, guest security and emergency procedures.
• Increases level of guest satisfaction by delivery of an improved product through team member development, job engineering and quality image.
• Schedules team according to labor standards and forecasted occupancy.
• Assists with Front Office operations to ensure maximization of RevPar and overall profitability.
• Supervises Front Office: recruiting, hiring, performance evaluations, training and development.
• Takes the initiative to greet guests in a friendly and warm manner.
• Manages in compliance with local, state and federal laws and regulations.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Attends and participates in property revenue meetings ensuring revenue maximization and profit in all areas.
• Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
• Supports team member recognition and engagement programs.
• Contributes to the profitability and guest satisfaction perception of other hotel departments.
• Embrace O’Reach, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.
• Liaison with all departments including Housekeeping, F&B, Sales, and Engineering.

Skills & Abilities:

• Experience with relevant brand-specific PMS.
• Interact with all levels of customers and hotel management.
• Use analytical skills for measuring business potential and value to the hotel.
• The ability to multitask and prioritize.
• Strong leadership, management, organizational and communication skills.
• Presenting professionally and persuasively to individuals and team members.
• Demonstrating sound knowledge of all aspects of the hotel and services offered.
• Able to work under pressure
• Excellent verbal and written communication skills.
• Being comfortable with the high level of visibility and the leadership role with the hotel and community.
• The ability to deliver results.
• Have computer skills to include Microsoft Word, Microsoft Excel, etc.
• The ability to spot and resolve problems efficiently.
• The ability to work well with, as well as motivate, a variety of personality types and maintain tact and diplomacy throughout all interactions.

Education & Experience:

• Two-year supervisory experience, one-year line level experience, OR an equivalent level of education and experience preferred.
• Associate or bachelor’s degree in Hospitality Management, Management, or Business.

Physical Requirements of the Position:

• Standing for long periods of time.

• May be required to lift in excess of 40 pounds on occasion.
• Light Work: Exerting up to 40 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time), and/or up to 20 pounds of force frequently (Frequently: activity or condition exists up to 1/3 to 2/3 of the time), and/or a negligible amount of force constantly (Constantly: activity or condition exists up to 2/3 or most of the time) to move objects.

Work Conditions:

• Inside work environment. Not substantially exposed to adverse conditions.

O’Reilly Hospitality Management, LLC, is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status or other protected classifications.