Assistant Front Office Manager

Assistant Front Office Manager

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Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

Cornell University’s Statler Hotel has launched a search for an Assistant Front Office Manager to join our Front Office Team.
The Statler Hotel employees are a team of hospitality professionals who proudly lead the premiere collegiate lifestyle hotel, welcoming the world to the cherished gathering place for those who love Cornell University. We challenge thinking, while connecting and cultivating people. Our actions are driven by a collective aspiration to build a culture of collaboration, celebration and excellence. Our mission is to provide uniquely crafted experiences through personalized connections that will inspire future leaders who will change the world of hospitality.

Your role as an Assistant Front Office Manager:

As a member of the Statler Hotel’s Rooms Division, reporting to the Front Office Manager, you will share in the responsibility of the overall management of the Front Office operations including Bellstand/Valet, Reservations, Night Audit, PBX, and Front Desk. You will help drive the team to create warm, genuine, and personalized experiences from the moment guests come into contact with our reception area until their departure, while delivering a personalized level of service. Among your duties, you will:

• Assist with the administrative management duties, including: tip reporting and weekly payroll, meeting financial goals, conducting inventories and ordering supplies. You will have the opportunity to complete projects and participate in management meetings as well as serve on committees in the hotel, school, and University.
• Serve as Manager-on-Duty (MOD) for the hotel, taking responsibility for the overall guest experience during their stay in the Statler Hotel and exercising discretion and independent judgment to ensure quality and service standards are met throughout the hotel. The MOD facilitates communication and cooperation between all operating departments, providing direction to staff, anticipating and responding to operational needs, maintaining inventory controls and overseeing cash handling procedures.
• Support the Front Office Manager in the recruiting, hiring, training and supervision of all staff. You will also participate in the teaching mission by providing coaching and mentoring to student employees of the Front Office and by cooperating with faculty and students as a part of classes or research that may be integrated into the operation.

What We Are Looking For In A Management Team Member:

• We are seeking candidates who have the right combination of college education, hospitality supervisory experience, and job skills to be an effective manager and leader in a busy, full-service hotel.
• To be successful, a Statler Manager must have the ability to provide inspirational training, coaching and mentoring to college students in an experiential learning environment.
• A Statler Manager should be a highly motivated, dynamic individual with a professional demeanor and superior customer service skills, indicative of a AAA rated Four Diamond hotel.
• With a business volume that frequently changes throughout the year, the candidate must be able to meet a flexible work schedule, that will include evenings, weekends and holidays.

Qualifications:

• Associate’s Degree in Hospitality Management; 1-2 years of related experience in a Hotel Front Office environment. Bachelor’s degree is preferred.
• Highly motivated, dynamic individual with a professional demeanor and superior customer service skills, indicative of a AAA rated Four Diamond hotel.
• Must be willing to work holidays, weekends, evenings and be flexible with a varied work schedule.
• Must be organized and able to multi-task.
• Proven ability to assume responsibility, exercise authority, and supervise a staff.
• Ability to troubleshoot and resolve guest problems quickly and calmly.
• Excellent oral and written communication skills.
• Professional demeanor fitting of a high end, four-diamond property.
• Computer skills are essential, including proficiency in Microsoft Excel, Word, and Outlook.
• Ability and enthusiasm to coach, mentor, and train students as well as other inexperienced staff.

Rewards & Benefits:

As a Statler Hotel employee, you uniquely reap the benefits of working for Cornell University, a nationally ranked Ivy League institution. Cornell has been recognized as an award-winning workplace for our health, wellbeing, sustainability and diversity initiatives. Cornell provides a wide array of great benefits which include:

• Wellbeing - Working in a university setting gives you access to our athletic facilities and a plethora of wellness programs, NCAA sporting events, music, art and theater, lectures and other presentations and events.
• Retirement Plans – Employees are eligible for the 403(b) Cornell University Retirement Plan (CURP) which offers superior retirement savings benefits.
• Health Care – Several excellent plan options for medical, dental, prescription drug, and vision care coverage.
• Education – Options include the Employee Degree Program where you can earn a degree, taking classes to enrich your career skills, New York’s 529 College Savings Program, and Cornell Children’s Tuition Scholarship.
• Generous Paid Time Off & Leave Provisions– This includes 3-4 weeks of vacation time, 13 holidays (including end of year winter break through New Year’s Day), health and personal time, and parental leave.

The Statler Hotel & The Nolan School of Hotel Administration:

Located in the heart of a vibrant Ivy League campus, the Statler Hotel is part of Cornell University’s Nolan School of Hotel Administration and is the gateway to Cornell University for many visitors. Inspired by curiosity, the humble spirit of Upstate New York, and the scenic beauty of the Finger Lakes region, the Hotel has earned the dual distinction as the area's only AAA Four Diamond Award-winning property and the Ivy League's only "teaching hotel." With 153 rooms, the Statler Hotel is a full-service property with a conference center, four restaurants and over 16,000 square feet of meeting and banquet facilities.

The Cornell Peter & Stephanie Nolan School of Hotel Administration is the premier school for hospitality education in the world. As an integral part of the Cornell SC Johnson College of Business, the school is leading the world in teaching and researching the business of hospitality—marketing, finance, real estate, operations, and more, all applied to the world’s largest and most exciting industry. Top faculty, industry leaders, alumni, and students work together to generate new knowledge for the hospitality industry and form the premier network that shapes the industry every day.

Join Us & Apply Today!

This position is full-time, based in Ithaca, NY, and is eligible for benefits. If interested in applying, we welcome you to include a cover letter with your application to highlight your interest and experience for the position. No visa sponsorship is available for this position.

Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.

University Job Title:

Guest/Client Services Supervisor II

Job Family:

Auxiliary Services

Level:

E

Pay Rate Type:

Salary

Pay Range:

$55,341.00 - $59,505.00

Remote Option Availability:

Fully Onsite

Company:

Endowed

Contact Name:

Leanna Caloras

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience
• Academic Discipline (faculty pay ranges reflects 9-month annual salary)
• Unique applicable skills
• Education level to the extent education is relevant to the position

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EEO Statement:

Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.

2023-05-26