Assistant Manager Front Office Jobs in Massachusetts

Minimum of two years supervisory experience of Front Office or Guest Services management experience at a luxury hotel.

Good knowledge of computers including hospitality software.

Ability to motivate Front Office to perform their best work.

Proficiency in the operation system Opera will be helpful!

Familiar with Front Office training techniques.

Understand scheduling to optimize financial performance while meeting guest needs.

Conduct meetings according to Highgate Hotel standards as required by management.

Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.

Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.

Must maintain constant communication with Housekeeping, Reservations and the Credit Manager.

Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.

2 years Front Office Manager in a luxury hotel required