Account Customer Success Manager Jobs in San Francisco, California

Change management experience is a plus!

Build and manage processes and framework linked to capacity planning, sprint planning, on-call processes

Build and manage the operational readiness forum for all stakeholders to align prior to a launch

Manage Leadership team processes, including weekly / monthly / quarterly meeting agenda setting, content preparation, action captures and follow up

6+ years as a project manager, coordinator, process optimization manager, operational excellence manager, or similar role

Practical experience in definition and implementation of processes within teams, with particular focus on intake, prioritization, and planning frameworks

2+ years of customer success experience

Experience with Enterprise SaaS software (preferably CMS)

Excellent communication skills both with customers and internally

Ability to lead and enable customer success managers (CSMs) to hit their KPIs as individuals and as a team

Located in PST or MST time zone

Strong track record of defining and executing against key performance indicators

Have 5+ years of experience in customer success, account management, or a related role

Have strong presentation and communication skills, especially when interacting with executives and leaders

Stipends for education, home office improvements, commuting, and wellness.

Becoming an expert in Anthropic's products, methodology, and prompting techniques

Partnering with the Anthropic Account Executives and Product Researchers team to onboard new customers, and retain and grow existing customers

Leading customer renewal strategy and using case-specific recommendations to key contacts at customer organizations

You can work remotely and manage your own time effectively

Tech savvy and proficiency in standard communication, collaboration, and task management tools

The position is entirely remote, with regular all-expenses-paid team retreats

Salary range from $70k - $100k, unlimited PTO, competitive health benefits, wellness incentives

You are a personable team player with outstanding verbal and written communication skills

Minimum of 2-5 years of professional experience in SaaS customer success, preferably at early-stage startups

Ensure our Account Managers are executing on our department SLA’s and fulfilling the requirements of the specific customer SOPs

Implement and communicate business growth strategies through goal setting, accountability management, and motivation techniques such as team rewards and contests

3-5 Years of relevant freight industry experience, preferably in the brokerage environment

Minimum 2 years of freight brokerage leadership experience

Drive daily, weekly, monthly, and quarterly shipment growth from our existing customer base YoY

Assist your team by jumping in during high-level issue resolution

Demonstrates strong time-management skills and can juggle and prioritize multiple projects and initiatives simultaneously

Excellent organizational, prioritization, and time management skills

5+ years in a customer-facing role, ideally Support, Customer Success, Business Development or Account Management

Possesses excellent communication skills and has a strong propensity for organization and relationship building

Ability to develop strong client relationships, manage expectations, and critically problem-solve

Outstanding probing and listening skills

Job Qualifications and Skill Set:

Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements

Be highly skilled in Excel, or very interested in learning advanced Excel.

Have excellent presentation skills to put metrics together in visually insightful ways

What you'll be doing as a Customer Success Manager:

Build on and improve existing systems and processes to measure and improve user adoption and client satisfaction

Competitive salaries based on location, experience, and skillset.

Provide remote and/or on-site production services for key enterprise clients.

Work closely with Account Managers to identify and/or develop upsell opportunities.

At least three years of prior experience in Client Success or an equivalent history of increasing customer satisfaction, adoption, and retention.

Expert communicator who can collaborate effectively in a remote work environment.

Have flexibility to travel 30%, but also exceptional at remote presentations

Analytical Skills and Ability to Delegate and Triage Issues: 3-5 years of experience

Establish a relationship with assigned clients to provide a friendly customer experience

Customer Success or TAM Equivalent Role: 3-5 years of experience

Windows Operating Systems and Overall Windows Mechanics: 2-4 years of experience

Active Directory: 2-4 years of experience

Strong Written and Verbal Communication Skills: Ongoing development over 3-5 years

3-5 years of experience in Customer Success, Account Management, Business Development, or another customer-facing role

Experience with project management, account business planning and prioritization across multiple accounts at any given time. Experience with Salesforce, CSM/CRM tools

Preferred experience in SaaS or HCM, and knowledge of EOR/global expansion industry

Education: Master’s/bachelor’s degree in communication, Business, Marketing, Psychology, Sociology, Statistics, or other quantitative field or equivalent practical experience.

Develop deeply intimate knowledge of our customers’ business, roadmap, strategies, initiatives, goals through strategic business reviews.

Proactively builds and maintains an intimate knowledge of G-P’s product landscape, solutions, and business priorities.

Developing organization, project management, and time management skills

Developing interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges 

Fundamental verbal and written communication skills, including expertise in presenting to both small and large remote audiences 

Experience with Microsoft Office capabilities: Excel, Word, Outlook, and PowerPoint 

Manage a book of business by prioritizing and delivering on key customer lifecycle events

Manage and execute projects geared to drive adoption of new products and services with customers.  

3+ years project management experience

Own customer operations project management processes, tools, reference materials and cross functional usage.

Advanced Excel skills, including vlookup, and pivot tables; some knowledge of sql queries is helpful

We recognize that people come with experience and talent beyond just the technical requirements of a job.

Manage coordination, tracking and reporting of all things related to customer projects.

Knowledge of healthcare industry, payment models, risk adjustment, medical coding, physician workflow, and/or electronic health record systems

Previous account management or customer support experience in the Technology Industry

Project Management Experience in a technical environment

Information Security Knowledge - general awareness on best practices, information security risk management, and industry trends

Strong communication skills for collaboration with tactical client members and management teams

Manage client projects - ensure successful delivery of pen tests, reports, and other deliverables with clients and internal partners

Maintain oversight of the managed client's portfolio: our success, alignment of objectives, and other client needs

Experience as a Customer Success Manager, working in the Pharmaceutical, Life Sciences, Clinical Development or Healthcare space would be desirable.

Educating customers on the use and benefits of Contract Logix solutions.

3+ years in a Customer Success Manager role in a SaaS B2B company.

Technical skills required, as they relate for the use of the product and services provided.

Accountability and strong organization skills are essential.

Experience analyzing and improving existing processes in the Customer Success department.

VividCharts benefits you by offering…

● A minimum of 1-2 years of relevant experience in a customer facing role

● Strong listening skills and ability to understand others’ viewpoints

● Medical, Dental and Vision benefits options.

● Short-Term and Long-Term Disability benefits options.

● Life and Accident Insurance benefits options.

5+ years working at an Enterprise Software and/or SaaS Company in Customer Success, Sales/Account Management, Professional Services or related field

Excellent communication and presentation skills directed at both business oriented and technical audiences

Flexible PTO offerings with focus on life-work balance

A few things we have to offer:

Uphold Cleo’s Customer Success strategy and processes ensuring that 100% of interactions are accurately recorded and follow ups scheduled

Oversee the customer lifecycle, from launch to renewal, to ensure an optimal customer journey

Effective, influential verbal and written communication skills; able to speak, read, and write English fluently.

Ensure timely and effective responses to customer inquiries and issues. Establish support standards and continuously improve the quality of support provided.

Proficiency in utilizing customer communication tools such as Zoho Desk, Zoho CRM, Zoom, and Gsuite is crucial.

Able to work independently, with minimal supervision, and also work with a team.

Ethical and professional conduct, able to handle sensitive and proprietary information with discretion and confidentiality.

Agility to work in an ever-changing growth environment.

7+ years experience in a customer-facing or account management role

Excellent communication, project management, presentation, and problem-solving skills required with the ability to build trusted partner relationships

Act as a customer advocate and conduit into various internal cross-functional teams, including Sales, Support, Engineering, Product Management and Executive leadership

Prior experience in a Professional Services Consultant, Technical Account Manager, Architect and/or Sales Engineering (or similar) function is a plus

Ability to collaborate effectively with cross-functional teams, including Sales, Support, Engineering, Product Management, and Consulting Services

Active in developing long term Customer Success strategies and services offerings as a part of the Customer Success Leadership team

7+ years experience in a customer-facing or account management role

Excellent communication, project management, presentation, and problem-solving skills required with the ability to build trusted partner relationships

Act as a customer advocate and conduit into various internal cross-functional teams, including Sales, Support, Engineering, Product Management and Executive leadership

Prior experience in a Professional Services Consultant, Technical Account Manager, Architect and/or Sales Engineering (or similar) function is a plus

Ability to collaborate effectively with cross-functional teams, including Sales, Support, Engineering, Product Management, and Consulting Services

Active in developing long term Customer Success strategies and services offerings as a part of the Customer Success Leadership team

Build and maintain high quality relationship business plans to help your customers grow their relationship with Skillz and acheive their goals

Establish the Skillz Developer Customer Advisory Board

Develop processes to scale the Customer Success function at Skillz

7+ years experience as a CSM or AM 4+ years in gaming (mobile gaming strongly preferred)

Excellent communication skills (written/verbal) that are leveraged to address complex business issues and opportunities

Demonstrated analytical and problem solving skills

You have 5-10 years of relevant work experience in SaaS customer success, account management, or a strategic consulting organization

Serve as the internal voice of the customer and advocate for your clients’ needs (services, support, product management, executive alignment).

Empower Sprinklr’s largest enterprise customers to improve their customers’ digital experiences and achieve business objectives through the adoption of Sprinklr.

You have prior knowledge of (or willingness to learn) marketing and advertising technology

You have experience using customer success software (such as Gainsight), CRM software (ideally Salesforce), and Google Applications (Docs, Sheets, Slides)

You have Clear verbal and written communication skills

Strong consultancy skills with the ability to identify and promote business benefits to a client Ability to think laterally and strategically.

Be ready to collaborate with Project Managers, Product, Sales and Marketing.

3+ years of experience in a CSM SaaS role with an Employee Engagement platform highly preferred

Excellent communication skills written, verbal, one-to-one, group, formal presentations. Able to produce well-structured and clear customer facing documentation and reports.

Excellent presentation skills at all levels.

Provide excellent customer service skills –hugely responsive internally and to customers.

Experience in a similar customer success or account management role within the SaaS industry

Set an example in adeptly handling customer inquiries, innovating solutions for intricate challenges, and executing effective client relationship management strategies

Comprehensive Medical, Dental, & Vision Benefits

Demonstrate comprehensive knowledge of Simpro's products to meet and exceed customer expectations

Skill in building trust and rapport across stakeholder levels

Exceptional problem-solving, customer service, communication, negotiation, and relationship-building skills

Leading team educational initiatives to help develop programmatic buying knowledge and skills of your customers and internal stakeholders

4+ years sales experience in either direct sales, sales training, or account management

Excellent written and verbal communication skills, organizational, people, & time management skills

Experience or certification with Basis & Centro Certified

Establishing best practices to rapidly grow new client spend thru continued education, proactive outreach, and opportunity tracking

Identifying & communicating areas of improvement in client experience to enhance products & services

Acquire and maintain an in-depth and technical knowledge base of our products, tools, and processes.

You pride yourself with strong Interpersonal skills and an ability to work in a fast paced environment.

You have excellent communication skills, attention to detail and multi-tasking skills.

Managing a number of enterprise customers through all phases of the customer lifecycle including renewals.

Proactively building trusted relationships with your assigned customers to identify upsell and cross-sell opportunities while mitigating churn.

Represent the customer to all organizations internally working cross functionally to achieve customer's desired outcomes.

7+ years’ most-recent experience managing enterprise-level customers

Experience working with cross-functional teams to drive results

Solid understanding and hands-on experience working in digital marketing and managing Paid, Social, Content, SEO and Digital Marketing preferred

Experience working with enterprise-class software to lead client onboarding, demos preferred

Excellent skills to create present to C-level, and top strategic customers

Great benefits – medical, dental, vision, 401k and paid holidays

3+ years of experience in a Customer Success, Account Management, Sales or Compensation role with revenue quota responsibility

Account Management: Ability to strategically manage your time across your book of business

Manage end-to-end renewals cycle of our existing customer base

Maintain a deep understanding of PayScale product/data offerings and position the most relevant features/functionality for clients' specific goals

Product & Data Knowledge: Good understanding of compensation data and market-pricing systems.

Learning Agility: Learns specifics about customers and applies it to effectively manage and grow business.

2-3 years of experience in Customer Success /Customer-Facing analytics / Project Management or similar roles.

Experience in stakeholder management, building relationships and leading customers to success, preferably at executive level.

Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders

Previous experience in a SaaS high-tech/startup company with an agile mentality is an advantage.

Experience with data analytics is an advantage.

Research experience is an advantage.

Convey insights from partners to the product management team, specifically concerning new product development features.

Proactively offer exceptional service to our collaborators, understanding their business needs, and delivering top-tier assistance.

A comprehensive understanding of advertising and media technology, coupled with experience in handling interactions with technical client teams, would be advantageous.

Premium health benefits including comprehensive vision, medical, and dental.

Late Series Stage - Gearing up towards an IPO

Hybrid 2 days in the office (NY) Role