Workforce Management (Wfm) Analyst - (Vcs)

Job Number:

3239606

DESCRIPTION

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

QUALIFICATIONS

• 1-2 years of workforce management experience in a multi-channel call center environment and/or data analyst role

• Demonstrated ability in the creation of dashboards and reports

• Intermediate knowledge of call center forecasting and workforce capacity planning

• Proven ability to analyze data and identify trends.

• Experience and ability to learn new software applications

• Skills in complex problem solving, judgment, critical thinking and decision-making

• Advanced working-knowledge of Microsoft Office suite, including Outlook, Excel, Access and PowerPoint

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).