Wfm Resource Management Analyst Jobs

Bring your time management and organizational skills to manage multiple, complex, on-going tasks

6 months or more data analysis experience

Ask us about our paid time off (PTO) and wellness and healthcare benefits

#LI- Remote OR Hybrid OR Onsite

Analyze and compare past staffing and revenue reports to prepare daily, weekly, and monthly reports and make recommendations for upcoming months.

Forecast and recommend staffing headcounts on a long-term basis

- Work with clients to define business & system requirements

- Experience on delivering within an end to end programme

HIRING 😁 : DayForce WFM | $150,000circa | Hybrid Flexible

We have multiple consultant roles within WFM.

- Ability to demonstrate core solutions to clients / senior stakeholders

- Track record of enterprise scale implementations of WFM.

Provide ongoing internal communications with call center staff/management/directors/AVP's on load balancing and staffing requirements in real-time, historically, and proactively.

Are knowledgeable in a Workforce Management system I3 preferred; or IEX, Blue Pumpkin acceptable.

Assist in implementing and maintaining operational processes to ensure compliance to Company policies, legal requirements and regulatory mandates.

Have a minimum of 2 years' experience in a call center environment.

Have demonstrated proficiency/knowledge base in standard staffing practices/protocol for call centers.

Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match.

1-2 years of workforce management experience in a multi-channel call center environment and/or data analyst role

Workforce Management (WFM) Analyst - (VCS)

Intermediate knowledge of call center forecasting and workforce capacity planning

Experience and ability to learn new software applications

Skills in complex problem solving, judgment, critical thinking and decision-making

Advanced working-knowledge of Microsoft Office suite, including Outlook, Excel, Access and PowerPoint