Workforce Analyst (Remote) - Fema

Job Introduction:

• This position is a remote - work at home position.

Job Summary:

Education and Experience Requirements:

• Monitor call volume and staffing data to ensure workers are performing in accordance with established quality and performance standards
• Research inquiries using various tools, databases, written materials, and the web to provide knowledgeable responses to inquiries
• Works on assignments that are routine in nature, with responsibilities easily learned on the job

• 0-1 year of experience
• High School diploma or equivalent

Home Office Requirements:

• All equipment will be provided by Maximus (laptop and headset)
• Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
• Video calls may be requested on occasion. Proper background and attire is required
• Private work area and adequate power source
• Hardwired internet (ethernet) connection

MAXIMUS Introduction: Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com. EEO Statement: EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency: The typical salary range of candidates hired is based on the local market. Compensation shall be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Posted Max: Select 30.22/Hr. Posted Min: USD $16.20/Hr.