Client Engagement Manager Jobs

The Client Engagement Manager is accountable for the growth of an Ensono client. The Client Engagement Manager ultimately owns the client relationship and will identify and leverage company-wide resources to address client satisfaction, growth, renewal, risk, or opportunity. This role is responsible for developing meaningful client relationships that will enable growth and clients for life.

This role is responsible for driving profitable growth from the account by developing strategic client relationships and ensuring customer satisfaction through world-class delivery. Although this role is an individual contributor role with no direct reports, the Client Engagement Manager is expected to work cross-functionally with various teams across Ensono, to include Service Delivery, Pricing, and Solutions Engineering, to grow existing Ensono client accounts.

Key Areas of Focus for this Role

• Monthly business reviews with the client and Ensono account team
• Identifying and engaging in client’s cloud and transformation strategy
• Quarterly business reviews with client and Ensono account team
• Be Accountable to bring the right technical and sales specialist roles to new service opportunities
• Actively influence the SDM team and other Ensono resources to address operational and commercial challenges, and ensure they are communicating resolution status to client. Service Delivery Leads are fully accountable and responsible for deployment, service quality and proactive recommendations.
• Listen and help clients in their transformation goals (i.e., get to the cloud, develop new apps, data strategies, data center consolidation, MF application modernization)
• Leverage Advisory & Consulting and Specialist team to identify client needs and build services growth plan by account
• Striving for a mix of Ensono products and services vs. single service
• Maintain client relationship map including key competitors and their client sponsors
• Manage Ensono Executive sponsor program by client
• Whitespace growth of existing services
• Bring the right Ensono relationships to the client on a regular basis
• Be the Client’s main point of contact at Ensono, responsible for the commercial relationship with the client and maximizing current service portfolio with the client by:
• Introducing cloud native development practice areas
• Building key partnership and alliance relationships that impact the client or Ensono's ability to grow and transform (e.g., with the Dell, AWS, MSFT account managers for the client)
• Use data and influence to highlight and escalate service delivery issues that are getting in the way of client/ account growth
• Enabling and selling new services sales across the client’s IT landscape
• Responsible for account plan, account strategy, account services growth plan, and SFDC data stewardship on the account
• Engage, be curious, drive positive disruption across the clients’ IT teams: infrastructure, applications, business units
• Weekly internal client status and opportunity reviews
• Understand client’s competitive services landscape for Ensono whitespace services
• Accountable for driving MBR and QBR
• Managing messaging to the client on operational stability via active partnership with Service Delivery Management
• Owning executive relationship map & expansion of key technical and business relationships
• Partner with Service Delivery Management (SDM) team to analyze, prioritize & communicate client health and CSAT to key stakeholders

What The Ideal Candidate Brings To This Role

Required Qualifications help to assure new Associates are set up for success in their role with Ensono. To be considered for this career opportunity, it is important that you meet all Required Qualifications. Candidates that may meet some, but not all, Other Qualifications are still encouraged to apply.

Required Qualifications

• 5-10 years of sales experience
• Demonstrable experience in enterprise-scale solution selling
• Experience working in a matrixed sales environment
• Bachelor’s degree from a four-year college or university or equivalent work experience
• Understanding of the managed services marketplace – key players, competitive strengths, and weaknesses, etc.
• Demonstrable experience of successfully navigating mid- and large-sized enterprises to drive IT and business-led opportunity creation
• Experience in managed services and consultancy sales preferred

Other Qualifications

• Independent and self-directed
• Presentation & communication skills
• Strong management and business skills
• Curious and driven to deeply understand clients’ business and objectives and make appropriate recommendations
• Able to challenge the status quo
• Resourceful and confident under pressure
• Strong empathy, self-awareness, and interpersonal skills

Why Ensono?

Ensono is a place we unleash Associates to Do Great Things – for our clients and for your career. This could mean achieving a professional goal, collaborating with your team on an innovative idea, learning a new skill, reaching a wellness milestone, or engaging in your community through volunteer programs. Whatever it means to you, we want Ensono to be the place where you can do great things.

• We value flexibility and work-life balance. Positions that are not required to be onsite to support a client may offer the ability to work remotely or hybrid at an Ensono office location.
• 401(k) with a generous company match
• Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
• Wellness program
• Depending on location, ability to take advantage of fitness centers
• Unlimited Paid Day Off (PDO) Plan
• Two robust health plan options through Blue Cross Blue Shield
• Flexible work schedule

Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.

Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found on OFCCP’s website.

If you need accommodation at any point during the application or interview process, please let your recruiter know or email [email protected].