Senior Manager Client Engagement

Job Type

Full-time

Description

Paylocity is a cloud-based software company that creates customized HR solutions for small to mid-sized organizations. Our workplace enhances communication and enables employees to connect, collaborate, and create from anywhere. Our award-winning culture ensures everyone has a voice and feels truly welcome. Join Paylocity as we shape the future of technology and the workplace!

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

Position Overview

The Sr Manager, Client Engagement Team will provide leadership, coaching, training, and mentoring to CEM I, CEM II & Sr CEM team members to ensure the goals of the team are met. The Sr Manager will provide management of qualitative and quantitative activities and the overall results of the team. The Sr Manager will work with the team members, peers, director, and cross-functional parties (Sales, Implementation, Client Services, and Product & Tech) to determine best practices, scalable solutions for maximum outcomes and help represent the enterprise voice of the client inside the organization.

Primary Responsibilities

• Manages the client engagement team, including monitoring CEM productivity and skills, client account base, and trends.
• Creates and maintains an effective and positive work environment that fosters open communication and learning; provides feedback and recognition consistently and fairly.
• Acts a client partner in understanding growth strategies and business needs, advising on Paylocity product solutions, and collaborating with internal teams to provide scalable solutions.
• Provides training and assist with coaching and development for existing team members.
• Manages and resolves escalated client/departmental issues as warranted.
• Develops scalable solutions (systems, metrics, programs) to maximize the value and performance of the team.
• Hires and onboards new team members for a successful career as Client Engagement Managers.
• All other duties as assigned by Director.
• Partners with the Sales, Implementation, Client Services, and Product & Tech organizations to identify scalable product opportunities and system configuration for growing clients.

Required Skills

• Ability to coach, inspire and develop team members.
• A client-first mentality and ability to demonstrate and teach excellence in client-facing interactions.
• Able to identify and solve problems that will improve the sentiment of large clients.
• Must have a full understanding of Paylocity’s robust platform and how the CEM team can drive utilization and satisfaction with our large clients.
• Must be able to model responsibility, creativity, and accountability to the team and peers.
• Demonstrates Paylocity values consistently.
• Ability to collaborate and be a good team player up and down the organization.
• Able to influence others.
• Effectively communicate with the team, peers, and cross-functional partners.

Education And Experience

• Strong project management skills.
• Previous leadership experience preferred.
• Able to work in a team environment and ability to lead teams (i.e. lead meetings).
• Able to manage change successfully and positively.
• Proficient in problem-solving/analytical ability.
• Proficiency in MS Office and Salesforce.com
• A Bachelor’s degree or an equivalent combination of education and experience required.
• Excellent communication skills both internally and with clients, including executive-level communication.
• Minimum five years’ experience in an operations or sales role required.
• Strong business acumen.

Paylocity is an equal opportunity employer.

Paylocity is committed to the full inclusion of all individuals. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [email protected].

This role can be performed from any office in the US. The pay range for this position is $95,000 - $190,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.