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Customer Success Manager, Amazon Robotics, Fulfillment
Company | Amazon |
Address | North Reading, MA, United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting,Software Development,Technology, Information and Internet |
Expires | 2023-08-04 |
Posted at | 10 months ago |
Description
- ~25-30% travel expected
- Facilitating network-wide rollouts of new robotic technologies and tools, and supporting operations’ launch of new robotic systems and continuous improvement initiatives.
- Identifying requirements and capturing “voice of the customer” product/service feedback to influence product design and development priorities.
- Coaching site leaders on AR best practices and robotics systems and tools.
- Identifying and addressing trending operational performance issues and improvement opportunities, and implementing solutions in fulfillment network
- Auditing adoption and improving effectiveness of safe and effective AR operational best practices within your portfolio or subject matter area of expertise.
- Develop and implement mechanisms and processes to enable your team to scale with a growing AR network, build subject matter expertise, and innovate to address the needs of operations and AR customers.
- Knowledge and/or working experience with analytical tools (sql, Excel, tableau)
- Experience managing multiple high-priority tasks simultaneously
- 6+ years of experience in customer-facing roles, with experience resolving technical issues with operations, engineering (software/hardware), and leadership teams
- Bachelor’s degree in Engineering and/or relevant experience
- Masters degree in Engineering and/or MBA
- Experience with robotics hardware, software, and/or system troubleshooting
- Experience with Lean, Six Sigma, or other continuous improvement methodologies
- Strong problem-solving and analytical skills
- Experience in BI and analytical tools including Tableau, SQL, and R/Python
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