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Customer Success Manager, Private Market
Company | Fidelity Investments |
Address | Boston, MA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-08-03 |
Posted at | 10 months ago |
2073743
- Getting to know company executives (CFOs, COOs, General Counsels) and their motivation for choosing the Shoobx platform through the onboarding process,
- Maintaining relationships with these executives, providing any additional training and education about the platform that may be needed, and
- Helping them see value in the Shoobx platform by accomplishing their goals,
- Securing each company's renewal on an annual basis.
- Hosting regular check in meetings with company executives to ensure a positive experience with the Shoobx platform,
- Developing a deep understanding of the Shoobx platform so you can guide clients on use of our workflows, reports, and data room,
- Guiding clients through the onboarding process and their first actions on the platform, and
- Consulting with clients as they raise funding and hit other important milestones in their company lifecycle.
- Our team members possess excellent communication and relationship management skills, passion for assisting clients to use the Shoobx platform successfully, and an eagerness to create Shoobx evangelists.
- We expect that successful candidates will have between 3-5 years of experience working in a customer success or account management role in a B2B SaaS company or startup environment, including working with executive contacts, securing renewals, and creating customer education and engagement plans.
- We look for people who are curious, driven, engaging, and tech-savvy
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