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Veba Administrative Assistant Jobs
Company | Air Line Pilots Association |
Address | McLean, VA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Airlines and Aviation |
Expires | 2023-05-18 |
Posted at | 1 year ago |
The Air Line Pilots Association, International (ALPA), the largest airline pilot union in the world and the largest non-governmental aviation safety organization in the world (representing over 67,000 pilots at 39 U.S. and Canadian airlines) seeks an Administrative Assistant for our Tysons (McLean), Virginia office. The VEBA Administrative Assistant provides administrative support for Member Insurance by responding accurately and efficiently to incoming insurance communications, phone and email, explaining possible solutions and answering questions relating to insurance – benefits, billing, enrollment, claims, and the like – while ensuring members feel supported and valued. They retain accurate records of customer interactions, transactions, comments, and issues; open and distribute incoming mail in accordance with department procedures; assist in maintaining current and up-to-date files, filing and/or purging materials as directed and in accordance with Association policy and procedure and the Document Management Program; and, duplicate, collate, and distribute a variety of documents, as directed. Responsibilities will require regular communications with member pilots, officers, and committees, as well as consultants. Their billing responsibilities are to review member accounts and premiums, make adjustments as directed, and to keep Membership Administration advised of member contact information changes and/or updates.
- High school diploma or equivalent combination of education and experience, with at least two years of college preferred; or, the equivalent combination of education and experience.
- Performance as a self-starter with the ability to work independently, without close supervision, and provide administrative solutions to various issues as they arise.
- Well organized and detail-oriented with the ability to follow specific processes and procedures.
- Two (2) years of related experience required, four (4) or more years strongly preferred.
- Software Microsoft Word, Outlook, Excel (pivot tables, v-look ups), and PowerPoint. Knowledge of Aptify, Infor, Tableau, and/or SharePoint is a plus.
- Customer and/or member service experience required, ALPA experience strongly preferred.
- Able to work flexible schedule on short notice as needed.
- Strong attention to detail and organizational and follow-through skills.
- Effective interpersonal skills, diplomacy, and tact to work with all levels of employees, management, and membership.
- Retiree health plan;
- Flexible Spending and Health Savings accounts;
- Education Assistance Program; and,
- 27 days paid vacation and holidays per year plus 2 volunteer days per year;
- Generous sick and bereavement leave;
- 401k Plan with Non-Elective Employer Contribution of 13% after 180 days of employment. No employee contribution required! The plan includes a Roth option and 4-year vesting schedule.
- Optional benefits including pet insurance, excess life insurance, legal plan, and qualified transportation fringe benefits, where available.
- Company-paid premiums for disability and life insurance;
- Competitive parental leave;
- Generous health care benefits on day one – PPO, Kaiser (where available), and a High Deductible Health Plan which includes coverage for medical, dental, and vision benefits for employee, spouse, and/or dependent children;
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