User Assistance Intern Jobs

Your primary tasks as user assistance intern will be to develop user training via video, animation, and software simulation. You will interact with product developers, business analysts, UX designers, consultants, engineers, and instructors. You may work individually or with multiple team members.

The role involves researching new product features and new technology in a fast-paced development environment. The position requires solid technical aptitude, excellent writing skills, and the ability to complete projects with minimal supervision. Proven ability to develop new material and organize it logically is absolutely critical. Previous experience developing user assistance content for computer software is highly desirable. Experience using TechSmith Camtasia and Adobe Creative Cloud is a huge plus, as is knowledge of project management principles.

Key qualifications:

• Bachelor’s degree or higher in a related field of study.
• Creativity and interest in learning new technologies.
• Direct experience developing video and other multimedia training material.
• Ability to write clearly and concisely.
• Capacity to work in a technical environment and develop content related to computer software.
• Presentation skills and an upbeat voice.
• Analytical skills to transform technical/functional concepts into a compelling video narrative.