User Experience Writer Jobs

ABOUT THE ROLE

We’re looking for a talented, word-wise Senior UX Writer with 6-8 years experience to join our highly collaborative and growing User Experience (UX) team. This role will influence and be involved with every aspect of the product development lifecycle, from discovery and refinement to a catching a typo right before a launch.

Healthcare can be confusing, impersonal, overwhelming. We’re dedicated to helping people manage their medications and assist them in achieving better outcomes in their lives. How we talk to our customers is a critical part of this experience. By using clear, approachable language, we strive to make healthcare human — with every word, with every touchpoint.

ABOUT YOU

* You have a passion for creating great customer experiences and adopting a human-centered approach to content, design, and product development.

* You care deeply about your craft and truly own “the words.” You produce product content that is clear, helpful, human, scalable, inclusive. You’re attuned to the nuances and interpretations of language.

* You’re also about more than “the words.” You help shape product strategy and vision, thinking long-term and strategically while still achieving quick wins and short-term objectives.

* You’re an expert at knowing what to say and when to say it — as well as knowing what not to say and leave out — always making sure that customers have the right information at the right time.

* You develop content frameworks, voice and tone guidelines, product narratives, and other deliverables that explain your recommendations and help people understand the practice of UX writing and content strategy.

* You work with cross-functional partners (designers, researchers, product managers, legal, brand, PR, customer care, operations) to drive consensus across teams and advocate for solutions that balance customer needs and business goals.

* You’re comfortable with navigating ambiguity and driving toward clarity and solutions.

* You ask a lot of questions and sweat the details, whether it’s nailing down requirements, obsessing over text alignment, or inserting serial commas (yes, we use them). You’re all about consistency too, but also know when clarity supersedes consistency.

* You champion content-first approaches and opportunities. You’re proactive about finding ways in which language can make a measurable customer impact.